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“Bad Experience”
1 of 5 bubbles Review of Hilton Glasgow

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Hilton Glasgow
Ranked #30 of 96 Hotels in Glasgow
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Bad Experience”
1 of 5 bubbles Reviewed 16 April 2014

My wife and I stTed at this hotel recently and found the service amd staff to be
Appalling.
We could not use any of the hotel room or other facilities because we did not leabe our
Credit card details on arrival. We were not asked for them so this was enough to stop us
Using the room mini bar, internet or breakfast in the morning. The staff were very unhelpful.

So be warned.

Room Tip: Make sure the hotel take your catd details at checkin.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jwt688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGlasgow, Manager at Hilton Glasgow, responded to this review, 30 April 2014
Dear jwt688,

Thank you for taking the time to review your stay at Hilton Glasgow.

I am very sorry to hear of your bad experience on this occassion and apologise that you were unable to use the hotel room and hotel facilities during your stay.

Our procedure is to ask for credit card details on arrival so that our guests may charge items to their room, however I do apologise that this was not requested during your check-in. I have shared your feedback with our Reception Manager to ensure this procedure is reviewed with our reception team members.

Thank you again for your feedback and I do hope that we will have the opportunity to welcome you back and show you the full level of service and comfort our guests have come to rely on at Hilton Glasgow.

Kind Regards,
Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,127 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (562)
Date | Rating
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English first
Cheltenham, United Kingdom
Level Contributor
79 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

Booked a king room on the club floor. First surprise was that club lounge was 20 floors below club floor. Rooms are fine but bathrooms are not 5 star with shower over bath and plastic shower curtain. Club lounge as expected but the fact that you cannot get spirits pre dinner is poor when compared with Sofitel etc. I certainly would not pay for club floor again.Public areas are nice and staff are all first class. Location seems good but difficult to find by car. Better value available in Glasgow.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Axecroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGlasgow, Manager at Hilton Glasgow, responded to this review, 30 April 2014
Dear Axecroft,

Thank you for taking the time to review your stay at Hilton Glasgow.

Your feedback regarding your room and the Executive Lounge has been shared with our management team and will be included in our on-going review of products and services.

We do hope you will choose to come and stay with us again on your next visit to Glasgow.

Kind Regards,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

Most Hilton Hotels I have stayed in around the world have been good quality and the Glasgow branch is no different. Arrived with a mate to a typical blustery day is Glasgow, jumped out of the car and the valet service was on hand to allow us to get into the hotel. After a quick drink I checked in and went up to my room, unfortunately there had been a mix up and I was in someone else's room who had not checked out. I went back down and was immediately furnished with another room. The staff then sent me up a bottle and chocolates, way over the top but thanks anyway. The room was well dressed and my stay was comfortable.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGlasgow, Manager at Hilton Glasgow, responded to this review, 30 April 2014
Dear David B,

Thank you for taking the time to review your stay at Hilton Glasgow.

I am sorry to hear about the mix up with your room however pleased to hear our team remedied the situation to your satisfaction.

We look forward to welcoming you back to Hilton Glasgow in the near future.

Kind Regards,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 13 April 2014 via mobile

Room was in need of a make over comfortable but nothing outstanding , exec lounge was cold and has fallen in standard as well both in food choice and opening hours. Restaurant has also ditched the buffet style dinner poor show. Staff are first class and so helpful though.

Stayed April 2014, travelled as a couple
Helpful?
Thank Roberto-M-K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGlasgow, Manager at Hilton Glasgow, responded to this review, 28 April 2014
Dear Roberto-M-K,

Thank you for taking the time to review your stay at Hilton Glasgow.
I am pleased to hear you found your room comfortable however I am sorry to read your feedback regarding our Executive Lounge and restaurant.

Your comments will be shared with our team as part of our on-going review of products and services.

We look forward to welcoming you back in the near future.

Kind Regards,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

Once again another great weekend at the Hilton Glasgow. From the minute you drive up to the time you leave.the staff are always great and always there to help. It's the staff and management team that make this Hilton. Keep up the good work. Be back down soon.

Room Tip: Get a high floor. Great view
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidglennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGlasgow, Manager at Hilton Glasgow, responded to this review, 30 April 2014
Dear davidglennie,

Thank you for your great review of Hilton Glasgow,we look forward to welcoming you back on your next visit.

Kind Regards,
Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

All the staff were welcoming from the moment I arrived. The room was extremely comfortable, spacious and very clean. The spa staff were friendly and the facilities great. The buffet breakfast provides something for everyone. I would definitely recommend this hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole J, Guest Relations Officer at Hilton Glasgow, responded to this review, 6 July 2014
Dear Linda P,

Thank you for taking the time to review your stay with us.

I am glad you enjoyed your stay and really appreciate your feedback.

We look forward to welcoming you back on your next visit to Glasgow.

Kindest Regards

Nicole Johnstone
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fareham, United Kingdom
1 review
5 of 5 bubbles Reviewed 9 April 2014

We stayed here for one night last week and we were very impressed with the staff and hotel from the start. We arrived early and the receptionist was very helpful and although a room wasn't available for us to check in, they took our bags whilst we used the pool and then ate in the lounge. Both these facilities are great and particularly the lounge is very impressive with the high backed chairs which are very comfy and elegant. We didn't have to wait long for our room and we were very impressed with its size and decor. The bedroom it's self was twice the size of the 5* hotels we have stayed at in other big cities and the bay window was great as we had a great view of Glasgow. The fact that we were right next to the M8 was not a problem at all for noise, but we stayed in a room on the 1500's, so this may have helped. The location was great for both the hydro which we went to and the city centre; about a 20 minute walk to each. The bus stop for the airport shuttle is right next to the back of the hotel which was very convenient. From start to finish we were very impressed with this hotel and it truly lives up to its 5* rating.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole J, Guest Relations Officer at Hilton Glasgow, responded to this review, 6 July 2014
Dear Siroth ,

Thank you for taking the time to rate Hilton Glasgow.

I really appreciate your kind feed back and I am glad you enjoyed your stay with us.

We look forward to welcoming you back on your next trip to Glasgow.

Kindest Regards

Nicole Johnstone
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow

Property: Hilton Glasgow
Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Glasgow
#13 Luxury Hotel in Glasgow
#15 Business Hotel in Glasgow
#19 Romantic Hotel in Glasgow
#23 Family Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Priceline, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hilton Glasgow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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