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“5 STAR. Treated like royalty”
Review of Hilton Glasgow

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Hilton Glasgow
Ranked #31 of 96 Hotels in Glasgow
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“5 STAR. Treated like royalty”
Reviewed 25 August 2014 via mobile

My wife and I stayed here for 2 days in a luxury spay day. The ocean spa rooms were just a delight, friendly staff and great facilities. We bought 2 treatments as part of the luxury spa package and bought an additional treatment because the experience was amazing. Really nice clean room and bathroom. Definitely visiting again.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank YoungCesaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaLaverty, Manager at Hilton Glasgow, responded to this review, 28 August 2014
Dear YoungCesaer ,

Thank you for taking the time to review your 2 night stay at Hilton Glasgow and for your great comments.

I am delighted to hear you enjoyed your Spa experience and room, we look forward to welcoming you back very soon.

Kind Regards,
Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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South Wales UK
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 August 2014

Stopped over night after traveling around the highlands, great position make sure you get breakfast in your price we didnt do that part grrr. would recommend this hotel lovely pool, nice bar area. your able to walk into town from the hotel plenty of bars restaurants good location for the train station

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Alyson65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaLaverty, Manager at Hilton Glasgow, responded to this review, 25 August 2014
Dear Alyson65,

Thank you for taking the time to review your stay at Hilton Glasgow and for awarding us full markes.

I am delighted to hear of your enjoyable stay and have shared your feedback with our team.

I do hope we have the opportunity to welcome you back to Hilton Glasgow in the near future.

Kind Regards,
Lisa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 August 2014 via mobile

Positives:
- Women at front desk were expedient and friendly.
- My room was on the 15th floor and had a nice view.
- My scallop starter at dinner was very delicious.
-Good water pressure and large towels in shower.
- Taxis were always available out front.

Negatives:
- Room was not updated and felt like an old Holiday Inn. Looked nothing like website photos.
- The wifi situation SUCKS. There is "free" temporary wifi in rooms but I couldn't get a signal. I tried to pay repeatedly for the actual wifi and was unable. A 5-star hotel must include superior wifi service in all rooms.
- The coffee bar took three people and 15 minutes to make a latte and topped it with cocoa powder?
- While my starter and the bread/butter at dinner were very good, the service was terrible (he'd disappear for ages) and the Salmon main was undercooked and bland. I don't even remember dessert. And expensive!
- Room service pizza was a fluffy mess.
- I felt, even at $175/night that I overpaid.

Stayed August 2014, travelled solo
Helpful?
1 Thank PaulusHookJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaLaverty, Manager at Hilton Glasgow, responded to this review, 25 August 2014
Dear PaulusHookJC,

Thank you for taking the time to review your stay at Hilton Glasgow.

While I am happy to hear your feedback on the friendly service from our front desk team, nice view from your room and delicious scallop starter, I am sorry to read there were some areas mentioned in your review that prevented you from having an overall positive experience with us.

As with all Tripadvisor reviews your comments have been shared with our team, in particular, our Food and Beverage Manager. Your feedback will be included as part of our on-going review of products and services we offer our guests.

All forms of feedback are invaluable in ensuring we maintain our high level of service and standards and I do hope that we will have the opportunity to welcome you back to the hotel in the near future.

Kind Regards,
Lisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 August 2014

The Glasgow Hilton has a lovely foyer. Restaurant dinning is very good, and the bar food options are wide and varied. The bar does get busy - but that's to be expected in a large hotel. Wireless internet speed in bedrooms is very slow and unusable. Small gym has a decent range of equipment and is clean. Not as central as some other hotels but close enough to walk out if you want.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole J, Guest Relations Officer at Hilton Glasgow, responded to this review, 24 August 2014
Dear ttarpd,

Thank you for taking the time to review your stay.

I am glad you managed to use our Morblas restaurant and Connich bar during your time with us and your feedback has been shared with our Food and Beverage team.

I am so sorry to hear the internet was of a slow speed , this is an ongoing project which we are working on and improving.

I hope to welcome you back on your next visit to Glasgow.

Kindest Regards

Nicole Johnstone
Guest Relations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmslow, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2014

Check in staff knowledgeable and friendly. Rooms was as expected for a Hilton and had a great view over Glasgow with a floor to ceiling window. Very comfortable bed resulting in a fantastic night sleep. Would stay again.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5hed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole J, Guest Relations Officer at Hilton Glasgow, responded to this review, 24 August 2014
Dear 5hed,

Thank you for taking the time to share your review with us.

It is great to hear you had an enjoyable stay and in particular enjoyed our beds.

We really appreciate your kind feedback and I hope to welcome you back soon.

Kindest Regards

Nicole Johnstone
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

Very good hotel, good size rooms and a bathtub as well as a shower, which is important. Efficient and friendly staff and at last they have got all three guest elevators working and they are very fast and frequent, so top marks there. However, the room air conditioning was much less effective than on previous visits, and like nearly all hotels nowadays, they don't offer a top sheet as an alternative to the duvet, so it gets too hot to sleep well. The rooms are very quiet though. Overall, very good.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole J, Guest Relations Officer at Hilton Glasgow, responded to this review, 24 August 2014
Dear Brian K,

Thank you for taking the time to share your feedback on your stay at Hilton Glasgow.

I am delighted to hear how much you enjoyed our hotel and facilities. After our recent refurbishment of our elevators it’s great to receive such good feedback.

I do apologise the air conditioning was not of a great standard during your visit, your comments have been passed onto the relevant department for review.

I look forward to welcoming you back to the hotel on your next visit.

Kindest Regards

Nicole Johnstone
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 August 2014

As Hiltons can be a bit hit or miss these days I was sceptical about staying here considering the price of the family room for a night at £250. We were attending the world pipe band championships and needed a base to stay as it was pouring down and we didn't want to get the train home to Edinburgh after a couple of wines/beers at the event.

However I needn't have worried, the hotel was beautiful and the service impeccable. We were in a family room on the 16th floor. The room was large and very clean (bar the previous guests tomatoes in the mini bar) and well though out for a family room, for example no lock on the bathroom door etc. We decided after the event to order room service as we were cosy and comfortable and I cannot fault the food or the price! It was cheaper than going out to a restaurant! I will 100% stay here again and wouldn't hesitate to recommend this to any family needing a base in Glasgow. It may be a bit higher priced but it is worth it for how easy they made it to travel with a child.

Room Tip: The upper floors where the business class rooms are with access to the lounge is well worth it as an...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Raelovesshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole J, Guest Relations Officer at Hilton Glasgow, responded to this review, 22 August 2014
Dear Raelovesshoes,

Thank you for taking the time to review your recent visit to Hilton Glasgow.

We really appreciate your kind comments regarding your stay and the service you recieved. I am so sorry about the leftover items in your minibar however I am glad it didn't affect your stay.

I hope to have the opportunity to welcome you back.

Kindest Regards

Nicole Johnstone
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow

Property: Hilton Glasgow
Address: 1 William Street, Glasgow G3 8HT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Glasgow
#14 Luxury Hotel in Glasgow
#15 Business Hotel in Glasgow
#19 Romantic Hotel in Glasgow
#23 Family Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Glasgow 5*
Number of rooms: 319
Official Description (provided by the hotel):
Centrally located, the 5 star Hilton Glasgow Hotel is set in the heart of the city’s financial district, with excellent transport links and easy access to the Scottish Exhibition & Conference Centre (SECC). Just 15 minutes from Glasgow International Airport and a a few minutes walk from the city's shopping district; this landmark hotel is perfect for business or leisure. One of Glasgow’s most stylish hotels, Hilton Glasgow offers 319 contemporary bedrooms providing every comfort, designed to make your stay as relaxed as possible. Each room boasts an LCD television with on demand movies, high speed internet access and complimentary toiletries.Keep fit in the hotel’s Livingwell Health Club,relax in The Ocean Rooms Spa or unwind and enjoy afternoon tea in Ti Tea Lounge.Sample Scottish hospitality at it's best in Morblas Seafood and Grill or relax with a cocktail in Connich Bar. ... more   less 
Reservation Options:
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Also Known As:
Hilton Glasgow Hotel Glasgow
Hilton International Glasgow
Glasgow Hilton International
Glasgow Hilton Hotel
Hilton Glasgow Scotland

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