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“Over heated”

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Carlton George Hotel
Ranked #19 of 95 Hotels in Glasgow
Certificate of Excellence
Falkirk, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Over heated”
Reviewed 4 May 2014

Lovely staff and great location, the only huge let down was the heat in the rooms. We stayed for my birthday and had 3 rooms booked. Every room was the same and one of our party had to phone in the middle of the night as was unable to sleep. Maybe leaving the instructions next to the heating/cooling system may be a plan. Our room the window didn't open so as soon as our eyes where open we left i felt like i was suffocating. When we mentioned this at reception it fell on deaf ears :( i really dont think i would use the hotel again due to the heat!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raedi19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 6 May 2014
Dear raedi19,

I am sorry that you found the hotel rooms a bit hot. We did have a problem with the air conditioning during your stay, this is now resolved. I was glad to read that my team were friendly.

Regards

Duncan Johnston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
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Tumwater, Washington
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 May 2014

This hotel is just a block away from the train/bus station and the square. There are lots of pubs, restaurants and shopping around. The hotel is very nice, the rooms were large, clean and comfortable. We did have a problem with the room being too hot, but the staff addressed it within 5 minutes, tried to adjust the heat and gave us a fan. The bathrooms are very large, lots of counter space and a great hot shower. Breakfast came with the room price and it was wonderful, delicious and lots to choose from. The staff was very friendly, welcoming and helpful. You can't go wrong with this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seqtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 6 May 2014
Dear seqtraveller,

Thank you for your review. I do hope the rest of your time in Scotland was as positive.

Regards

Duncan Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merseyside
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 April 2014 via mobile

Have been to this hotel on numerous occasions and cannot fault it. The staff couldnt have been friendlier, nothing is too much trouble..a fantastic hidden gem central to the shops and nightlife. Waxys next door has a great atmosphere ...

Stayed April 2014, travelled with friends
Helpful?
1 Thank D J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 6 May 2014
Thanks for leaving us another review D J,

It is always good when a repeat guest leaves us with such positive feedback.
I do hope to be able to say hello on your next visit.

Regards

Duncan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 April 2014

Booked for a Sunday night for business. Arrived after dark so cannot speak to comments about rooms not being ready, as ours were. Hector and staff were very welcoming and upgraded us to their Executive Lounge on Floor 7, which was a very relaxing place with access to free drinks and nibbles. My room on the 5th Floor was very clean, well appointed, large and with a free minibar (most welcome). Staff are very friendly. Location was superb, a minute's walk from Exchange Square and loads of good bars and restaurants (and sadly for me and my wallet, the Casino at the Corinthian!). Breakfast very nice and served on the Windows restaurant area which is light and airy and gives you a nice view of the Glasgow skyline.
UPSIDES: Location, value for money, staff friendliness, cleanliness, large rooms, good bathrooms, Hector.
DOWNSIDES: The room was very hot and as a technology-idiot, I couldn't figure out how to use the aircon so slept with the window open; no noise at all. Overhead lights weren't working and the TV was too small to be that far from the bed.

Room Tip: Inside rooms were very quiet; on a Sunday night I'm sure balcony rooms would have been fine too...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 30 April 2014
Dear Philip,

Thanks for your review. I hope the losses at the Corinthian weren't too painful!

Regards

Duncan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, Scotland
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 28 April 2014

Spent Easter Sunday night at the hotel with family. We arrived early and left our bags with the friendly reception staff. When we returned at two o'clock only one room was ready. Our daughter had booked a balcony room and had to wait until it became available, we all went to my room. When she return to reception to book in she couldn't use her credit card because she didn't have a PIN number. A trip back to our room and she got another card and managed to book in successfully almost an hour after check in time on the web site.

Our room was dark as we were close to the building next door. Nothing that stronger light bulbs wouldn't sort out. The toilet was lovely and clean and the bed soooo comfy.

Mini bar was well stocked and the decanters were a nice touch.

We had dinner from the prize fixe menu and it was lovely. Soup, pate and gots cheese tart were our starters and mains were flattered fish, mixed grill, pasta and a selection of sweets. Four plates cleared in jig time.

We retired to the executive lounge and had a grand evening.

Breakfast was a bit disappointing. Bacon was undercooked to my liking and the black pudding was tasteless. Everything else was fine and there was a fair selection on the continental table.

Can't wait until my next long weekend off so I can return

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hamish01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 30 April 2014
Hi Hamish,

Thanks for the feedback, it is always good to get such a balanced review to enable us to make any necessary changes to our service and product offering. I'm sorry that check-in was delayed, let me know when you are coming back and I'll arrange an early check-in.

Regards

Duncan Johnston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2014

Just had a girls weekend at this hotel. The staff were friendly and nothing was too much trouble for them. Hector, Tony and all the other staff work so hard to make your stay something special. The rooms were spacious and absolutely spotless. The food in the hotel was top class and both the evening meal and breakfast were amazing. We particularly enjoyed relaxing in the executive lounge with our drinks and the young lady serving us our drinks couldn't do enough for us. We also had afternoon tea and champagne which was excellent value.This hotel is perfectly situated and terrific value for money. I will definitely be returning very soon .

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 30 April 2014
Dear Hazel,

I'm pleased that my team looked after you so well, they are fantastic. Afternoon tea appears to be back in fashion, the Champagne does add an extra special touch! I do hope you and your friends will visit us again.


Regards

Duncan Johnston
General Manager
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Omagh
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 April 2014

Do not stay here if you need wheelchair access!
The "accessible" room we were given had a step up to the bathroom and the shower was over the bath. 307 was apparently the only "accessible" room they had.
It is not possible to pull in at the front door and the car parking is a good 5min walk
The footpath at the entrance was dug up while we were there and I was told a ramp would be provided for the wheelchair which never appeared.
The view from our room was a brick wall.
There was an extractor fan for the restaurant next door just outside the room window which was really noisy and ran all night. The room was very hot and because of the noise we couldn't open the window but when we turned on the air conditioning it was very noisy as well.
After I complained we were offered room 507 which was 2 floors above with the same extractor fan outside and the noise was even worse so it was no advantage to move. Apparently there were no other rooms available.
The TV signal disappeared on Tuesday afternoon and still hadn't been repaired when we left on Wednesday.
What was supposed to be a relaxing break turned into a very stressful few days!

Room Tip: There are no accessible rooms
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M.Ross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuncanJohnston, General Manager at Carlton George Hotel, responded to this review, 30 April 2014
Dear M Ross,

Thank you for taking the time to leave your review. Apologies that the accessible room was not suitable for your needs, I will certainly look to make some alterations when we ar erefurbishing our bathrooms.
I am sorry that the roadworks inconvenienced you, unfortunately the footpath has been in need of upgrading for some time and has taken the local council longer than planned.
We did have an issue with the TV signal that has now been rectified. Apologies that all these things led to a disappointing stay. I was happy to have been able to speak with you in person before you left the hotel.

Regards

Duncan Johnston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton George Hotel

Property: Carlton George Hotel
Address: 44 West George Street, Glasgow G2 1DH, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Business Hotel in Glasgow
#9 Luxury Hotel in Glasgow
#14 Romantic Hotel in Glasgow
#20 Family Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Carlton George Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
Based right in the heart of Glasgow, adjacent to Queen Street Station and Buchanan Street and with the airport bus service stopping right at our door, we are the perfect city centre base. We are four star rated, and each of our 64 bedrooms feature a complimentary Minibar and decanted spirits, multi channel LCD TV with Sky Sports 1, 2 and 3, desk, and bathroom with bath and power shower to ensure you have a comfortable and relaxing stay while you are with us. WiFi is free for the duration of your stay, and so are local phone calls. National calls are just 3p per minute. Located on the 7th floor of the hotel, Windows is Glasgow's only rooftop restaurant. Windows Restaurant serves delicious dishes created with local produce with menus changing to reflect what's in season. In fact, the food is only matched by the view over the rooftops of Glasgow! Breakfast is served in Windows in the morning, or can be delivered to your room. Guests can enjoy complimentary soft drinks, snacks and coffee throughout the day, and complimentary wine, beer and selected spirits each evening in the Executive Lounge located on the 7th floor. The lounge also features the Thomson Boardroom, ideal for meetings or private dining for up to 14 people. At the Carlton George Hotel we've worked hard to create a comfortable and informal setting where you can make yourself at home and relax, but still experience fantastic service. ... more   less 
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Also Known As:
Carlton George Glasgow
Hotel Carlton George
Carlton George Hotel Glasgow, Scotland

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