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“Robbed”
Review of Abode Glasgow

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Abode Glasgow
Ranked #44 of 96 Hotels in Glasgow
Cork, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Robbed”
Reviewed 2 March 2009

Flight arrived at 11am. Got to Abode at 12. Couldn't get into the room until 4pm. Spent the afternoon wandering Glasgow, exhausted and needing bed!
Room was spartan, noise from street outside. Wonky towel rail, chipped enamel on sink. Some of the lights didn't work. No mini bar.
Had to give credit card to check in, then found on return home £3,000 had been spent on it. Hotel didn't seem to care despite my protestations that the only time I had used it in a month was at their reception. They made no effort to investigate at al and simply said I couldn't prove it.
Staff weren't particularly friendly or helpful.
AVOID!

  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Autoastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieStevens, General Manager at Abode Glasgow, responded to this review, 1 April 2009
Thank you for your comments. As explained previously we take your allegations very seriously and have co-operated with your card company and invited a full investigation should you contact the Police. Unfortunately I never heard back on this matter and would still welcome a full investigation as I believe it was not the Hotel at fault. Please contact me if I could be of further assistance.
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Aberdeen
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 February 2009

Lovely boutique hotel in the heart of the city. Marvellously attentive, polite and helpful staff. Rooms beautiful, clean, comfortable, exquisite paintings - all facilities excellent. Hotel is a converted Edwardian building with heeps of character yet a clean, fres, modern feel. Food amazing!

  • Liked — Staff, decor
  • Disliked — Nothing
  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LionaAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieStevens, General Manager at Abode Glasgow, responded to this review, 8 April 2009
Thank you for your kind comments. Hope to see you soon. Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 February 2009

We had a good feeling about this hotel. When we arrived the whole place looked so nice and stylish. The receptionist welcomed us, and checking in was quick and easy. I asked if we got a quiet room, and she assured it was. She gave us a briefing about times for breakfast and dinner (we had booked a so called “winter warmer” through their website, which included breakfast, and a two-course dinner with wine in the MC Grill). She also asked if we would like a newspaper in the morning. Of course we would! We received the keys to room 303 and walked smiling to the lovely old elevator. We were in for a treat! But it all went downhill after that…

We opened our room 303 and SURPRISE!!! Another couple was in the room!!! They had arrived a while ago (they told us) and were relaxing on the bed. They took it quite well I think, but for us the situation was awkward. So down to the reception again. Now we started to notice how slow the elevator was. Did we get an apology at the reception? No, just a mumbling “…something wrong with the computer system…” When we received our new keys, I said that I hoped there wouldn’t be anyone in that room, she just giggled. I was not trying to be funny! Security obviously isn’t of any concern at this hotel.

Ok, so our new room had the size of a shoebox with a matching bathroom. How unbelievably uninspiring and dull can a room get? Have a look yourself at room 313! Since the room was so small, they had obviously dropped to put in a proper wardrobe. If you are a woman – forget to take any dresses, because there isn’t any hanging space. We had to keep most of our clothes in the suitcases during our three nights stay. The bed was very, very soft. Like sleeping on a sponge. I have never seen a smaller bathroom! The bathroom door couldn’t be opened properly because of the size of the room. We also needed to squeeze ourselves between the toilet and hand basin in order to close the bathroom door behind us.

Our “winter-warmer” dinner: The salmon was good in taste, but the slice we were served was so tiny that even my cat would be crying for more. Breakfast was okay: Ham, cheese, cereals, toast… the usual. A hot breakfast with eggs and the lot cost about £11-12 extra.

A quiet room: Well, our room faced Bath Street, and this is a lively street during the weekend. Luckily we were on a high floor so the noise didn’t bother us too much. There are coffee and tea facilities in the room (but not a mini-bar). If you like coffee, be prepared to have decaffeinated coffee, because that’s the only coffee you’re offered.

On our last night we wanted to have a drink in the bar. We ordered and paid for two Cosmopolitans. We waited for about ten minutes. Then they started to blink the lights. We asked about our drinks, and the girl in the bar had obviously forgotten about the order, and then started making the drinks. When our drinks finally arrived we had no time to enjoy them because we were ushered out. Not very enjoyable.

Upon paying the bill we found out the morning newspapers weren’t complimentary. At that time it certainly didn’t surprise us. One thing that’s not small in this hotel is the final bill!

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamieStevens, General Manager at Abode Glasgow, responded to this review, 8 April 2009
I am appalled that this was your experience with us at ABode Glasgow and I will follow up every issue directly. The bedrooms are going through a refurbishment programme but not all have been completed. I would encourage you to contact myself so we can discuss the points raised in more detail. I would like to offer my sincere apologies for your experience at Abode Glasgow, perhaps on a future occasion we might get the opportunity to show to you how fabulous a Hotel we truly can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, UK
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 October 2008

The Abode has all the hallmarks of a trendy "boutique" hotel; a good location, minimalist bar, fancy lighting, high prices etc etc but if you scratch beneath the surface a few things are evident:

- You don't get much for your money, particularly in terms of room size;
- Minimalist doesn't always make a comfy, relaxing place to have a drink;
- An old-school shutter lift is very pretty, but useless if everyone (myself included) forgets to close the door when they exit;
- Art Deco tiling in the halls carries noise exceptionally well.

Credit should go to the staff at the Abode; from my experience they were all very friendly, helpful and efficient.

  • Liked — The visual extravagance of the retro art deco tiled hallway
  • Disliked — The disappointingly pokey rooms
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Wotski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 October 2008

We stayed here on a Saturday night - and got a good rate by booking online on the hotel website (cheaper than laterooms!)

It is a relatively small city centre hotel with bags of personality. The central lobby is gorgeous and retains quite a bit of Edwardian charm. The lift is a blast from the past and when we were there no one forgot to pull across the inner door.

Check-in was fine and the receptionist couldn't be more helpful booking a restaurant for us (The ubiquitous chip: also good) and a cab.

The room was fantastic with plenty of space and superbly appointed. It was what they called a "junior suite". Our window was the full height of the room and faced a brick wall - but was stained glass so the lack of a "view" of such didn't matter in our case. Attention to detail throughout was excellent.

The hotel has no car park - but there is on street parking nearby (too expensive during the day but free overnight and on Sunday). There is a commercial car park directly opposite - but we didn't use it.

The bar downstairs is modern and happening - service was friendly but probably a little on the slow side - but I'd like to think in a "meticulous get it perfect" sort of a way.

Other reviewers have commented on bins being emptied. We could hear these too but it wasn't so early or too loud. I guess rooms above reception (are less affected by this).

To summarise: for me it was an exceptional hotel - intimate and friendly and I'm sure we'll be back.... (Glasgow too was fab)

  • Liked — Attention to detail and customer service was top class
  • Disliked — Couldn't get wireless internet - wired was fine but access is charged
  • Stayed October 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CustardJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 3 September 2008

I stayed 2 nights late in August. The Hotel is a converted old building. There is a lot of the old building character all around you from the moment you enter.
They still use an old lift , the type with the concertina doors, non of your automatic lift doors here.
Check in was fast and the staff were extremely helpful.
The bedroom was small, but people should remember that this a converted building and i believe the best has been made of the available space.
There were very nice lotions and soaps in the bathroom, the towels were more than ample and the bed was the best i have slept in for quite a long time.
Breakfast was served in the basement restaurant. There were quite a lot of choices for breakfast and the service was quick and the staff were very helpful.

  • Stayed August 2008, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maac56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2008

Lovely hotel but is let down by the rooms, very small and the one we stayed in had an ill fitting bathroom, which you needed a step ladder to get into the bath with, so luckily the bathroom door was there to help get you out, as the bathroom was that small the door when opened could be used as a shower curtain.
Also if you were coming to this hotel expecting a good nights sleep, think again, unless you can sleep through the noise of rattling air conditioning and whistling pipes in the bathroom. If you are lucky enough to have a room at the front of the hotel it also doubles up as a bus stop as the windows are as much use as a chocolate fireguard you felt like you were sleeping outside. It was, however, nice to catch up on the gossip with the drunken locals at 3am on a Monday morning, yep you read right, the windows block out so little noise, they may as well have been open!!!! On a good note, the food was nice, room service was slow but worth it when it did arrive, it is the first time we have eaten Jenga style chips but they were lovely! Breakfast was good and plentiful and the staff were friendly and helpful, if a little swift service wise, at least we didn't sit with dirty plates for a nano second! And the hotel is handy for the City Centre, you do fall out of the doors right into the centre which is great. Plus parking facilities, although not at the hotel, were great, close by (Cambridge St), secure and very competitive!

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BradfordSquink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Abode Glasgow

Property: Abode Glasgow
Address: 129 Bath Street, Glasgow G2 2SZ, Scotland (Formerly The Arthouse Glasgow)
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in Glasgow
#31 Business Hotel in Glasgow
#41 Family Hotel in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Abode Glasgow 4*
Number of rooms: 60
Official Description (provided by the hotel):
Abode Glasgow reflects the citys own modern renaissance, combining striking traditional architechture with the most exciting contemporary design. Located in the heart of the city, within a five minute walk of Glasgows main railway stations and a short drive from the M8 motorway, So whether your here to shop Glasgows famous style mile or visiting on business Abode Glasgow is the perfect choice for a truly fabulous stay. ... more   less 
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Also Known As:
Abode Glasgow Hotel Glasgow
Glasgow Abode Hotel
Abode Glasgow Scotland

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