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Novotel Glasgow Centre
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Reviews (1,712)
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Reviewed 6 April 2014

I stayed for 2 nights whilst attending a conference in Glasgow. The hotel was nicely decorated the staff were friendly and helpful. My room was spotlessly clean and the bed very comfortable. Breakfast was excellent a great selection and absolutely delicious. When I had problems accessing my room due to my key-card not working the member of staff on reception escorted me personally to my room to make sure that I could enter. Great service brilliant central location for exploring the city.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
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Thank Leiza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this reviewResponded 7 April 2014

Thank you so much for this nice and very long feedback on your experience at the Novotel Glasgow Centre as well as for giving us the maximum score.
I am so pleased that you had such a great stay with us, liking our rooms, location and our rich breakfast offer. I am also particularly glad that our quality of service made all the difference in making your stay so enjoyable.
It has been a pleasure having you staying with us and we look forward to welcome you back for all your next stays in Glasgow.
Kindest regards,
Christophe Pfeilstücker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

This hotel doesn't compare favourably with sister hotel in Edinburgh. We paid for upgrade to the top level Executive room particularly to get "better" internet access. It (internet) was good but room was smaller than the lower level room in Edinburgh and was lacking in finishing touches. Bathroom door didn't close properly, end of curtain was hanging down and coffee machine (a selling point for upgrade) didn't work. At checkout we were told "you should have told us". Well I am sorry but it shouldn't take me as a customer to tell them about these things especially as housekeeping had been in to make up the room! We made a coffee using kettle and put up with other points as it was only one night.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this reviewResponded 7 April 2014

We would like to thank you for reviewing your experience following your recent stay at the Novotel Glasgow Centre.
We will look into all your comments and we would be pleased to welcome you back in a near future for your next trip to Glasgow.
My kindest regards,
Christophe Pfeilstücker
General Manager

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Reviewed 30 March 2014

Stayed for 1 night 28/3/14 had 2 rooms on the 6th floor both very clean and comfortable. Arrived late morning reception very helpful allowing us access to one of the rooms and reserving the other 3 rooms away. Didn't get back to hotel until after midnight as we were at a boxing competition, so didn't get to use the bar (closes at 1am) but plenty of bars and food available 5mins walk away. Had a good night sleep rooms at the front.got complementary newspaper delivered and had a lovely buffet breakfast. Stayed in Glasgow many times over the last 10 years would go back to the Novotel anytime.

Room Tip: We were on the 6th floor and even though I don't do lifts it was worth it as we had room on the front and heard no noise.
  • Stayed: March 2014, travelled with family
    • Value
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Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this reviewResponded 31 March 2014

Many thank for leaving this comment here on Tripadvisor following your stay at the Novotel Glasgow Centre.
I am really delighted to read you have had a great time at our hotel, liking your room and our breakfast offer. I am also very glad to see that our staff made all the difference by being so helpful and making your stay easier and more enjoyable.
It was a pleasure looking after you and we look forward having you stay with us again for your next visit to Glasgow.
Kindest regards,
Christophe Pfeilstücker
General Manager

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Reviewed 29 March 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this reviewResponded 31 March 2014

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Reviewed 29 March 2014 via mobile

Just spent 1 night in Glasgow Novotel Great place Spotless Comfy Beds and my Son had Baked Potato and Sticky Toffee Pudding all Amazing Great Buffet Breakfast and Staff were all So Friendly Defo Return Again parking outside hotel was not a problem even though it does have a small underground Car Park but we arrived quite late but can pre pay the meter from 8 am till 10 am so plenty time to re feed the meter £6 for 2 hours but parked directly outside the Hotel

Stayed: March 2014
Thank magmckedinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerNGC, General Manager at Novotel Glasgow Centre, responded to this reviewResponded 31 March 2014

We would like to thank you for taking some time to share your thoughts and for giving us the maximum score of 5 stars following your stay at the Novotel Glasgow Centre.
I am very glad to see that you like our rooms, our rich breakfast offer and of course the quality of our service.
It has been our pleasure to look after you and we will be glad to welcome you back to our property for your next visit to Glasgow.
Kindest regards,
Christophe Pfeilstücker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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