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“Ok but forgettable experience!”

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Hotel Indigo Glasgow
Ranked #14 of 96 Hotels in Glasgow
Certificate of Excellence
Hong Kong, China
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Ok but forgettable experience!”
3 of 5 bubbles Reviewed 13 September 2012

Stayed in a superior room on 1st floor with king bed.

First Impressions were chic boutique verging on tacky. I think they have just about pulled off the look and feel they were going for however it will not age well.

Check in was smooth and the reception staff were polite and courteous if not a bit heavy handed with the make up!

Room was nicely decorated but definitely on the small side. I feel the space planning for this hotel was centred on cramming as many rooms in as possible as opposed to creating a contemporary space where you could not just sleep but also relax. Bathroom was lovely and the products were very good, in fact I didn’t even get my own Molten Brown out I liked them that much. The mini bar was an “ouch” rather than the “wow” as there was few items in there and not even 2 of everything. I believe if you’re going to try and differentiate yourself by offering different levels of free minibar based on your room type then either see it through and do it right or not at all.

Room Service was very good. We ordered fish and chips and charcuterie platter and were very impressed. They also had Cloudy Bay on the wine list so you can’t go wrong with a New Zealand Savy B in my book.

Bar area was nice and the staff were friendly and willing to have a bit of banter with you which makes all the difference in my book. Easy place to start you night out but not a destination bar.
All in all it was a pleasant stay however did not deliver on the promise of what we expected from the advertising and reviews. Did not feel it was good value for money and probably would not stay there again.

MY GRIPE: I’m from Scotland however live in Asia and was so looking forward to a proper Scottish Breakfast and was insulted by what the hotel provided (FYI we willing paid for it). The whole breakfast was look warm the lorne sausage was thin, cheap and tasteless, the black pudding was dry and the tatty scones were just criminal, floppy and dry and there was no bacon available (seriously!). My partner is from England and I was raving about proper Scottish breakfast for months and I was mortified that we were served this national disgrace on a plate. He laughed in my face it was so bad and I don’t blame him as it was “pure rubbish”! Only made worse by the fact it was that it was not made to order and from the warming plate. Over and above my own disappointment and humiliation I feel embarrassed that foreigners come to the Indigo and think this is a proper Scottish breakfast, how humiliating for us all. Just to add insult to injury, later that day we drove to Manchester and stopped off at Abington services and it pains me to say it but their self-service breakfast was far superior! For the sake of your Scottish identity, general self-respect and the impending commonwealth games when we (Scotland that is) will be on display, PLEASE GET TO GRIPS WITH THE BASICS AND SORT THIS OUT!

Room Tip: I didn't see the suits but imagine that’s the only room where you’re going to get the Indigo exp...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjmscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 20 September 2012
Thank you for your very detailed review, we are disappointed that we did not meet your expectation. We will certainly take all of your comments on board to maintain our very high standards.
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2,202 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (417)
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English first
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 September 2012

Great hotel. Staff really seem to care. Enjoyed our 3 nights here v much. Didn't try the restaurant cos there are some great places just off Blythswood Square. Actually, we stayed at the Blythswood last time we were in Glasgow and I have to say, overall, the Indigo was a better experience, despite lacking the amazing Blythswood spa! Beds are better at the Indigo as well.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OzzieV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 20 September 2012
Thank you for taking the time to post such a wonderful review, and for the competitive referral. Reviews like this give us a all a real shot in the arm. We hope to welcome you back to Hotel Indigo
in the near future
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Sydney, Australia
Level Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 10 September 2012

Was really looking forward to staying at this hotel from the website and on checking in we were told that we were in a superior deluxe room. The room was basic, comfortable but nothing special and the free mini bar that was part of the deal comprised of a few diet cokes and a single small (one glass) bottle of wine.
The room service was good but the breakfast was terrible.
I wouldn't stay here again given the choice but it was ok.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick_Pat71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 11 September 2012
Thank you for taking the time to post your review. We do appreciate your feedback. I am sorry that we did not meet your expectation but certainly take all your comments most seriously and will endeavour to iron out any service blips that you encountered. We would still like to think that we could welcome you back in the future.
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Glasgow, Scotland, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 9 September 2012

We stayed in the Indigo Hotel on the 8th of september for our anniversery and had a fabulous experience the staff were superb right from Cher at check in to the restaurant staff where they smiled chatted and seemed genuinely pleased to help for beeing an older building in the centre of glasgow you would think it would be a bit noisey but we heard nothing the rooms are well appointed with a very comfy king sized bed lovely bathroom we were sad leaving but will definately go back thanks to all the wonderful staff

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 20 September 2012
Thank you for the great review, our team really appreciate their hard work and effort being recognised by our guests. We hope to see you back at hotel Indigo in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cadott, Wisconsin
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

We wanted a hotel in city center as we only had two days to see the city. Our check-in was smooth and friendly. The room was very comfortable with nice amenities and free wifi. The included breakfast was very good. Wait staff were very accommodating and even got us a book to review about the many pieces of art posted in the hotel. If we ever get back to Glasgow we will stay here again.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank DCandVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 11 September 2012
Thank you for the great review. We are delighted that you enjoyed your stay so much and we really do appreciate your recommendation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

This was a great place to stay if you want to explore the centre of Glasgow. And very close to the train station. Lovely decor, great high ceilings, very clean, great toiletries on offer and nice staff. The shower (and big overhead shower fixture) was amazing, nice fluffy housecoats - and extremely good price. I do a lot of business travel and am well versed with many hotel chains. This was one of the best experiences I've had to date. The only thing it was missing was a swimming pool. I did use the small cardio gym, but would have loved a pool. If you rely on Trip Advisor (like I do), then you need not go any further than here. You will not be disappointed.

Room Tip: All great rooms.
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonsey52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 11 September 2012
Thank you for taking the time to post such kind comments, we really do appreciate the feedback, it makes all the teams efforts worthwhile.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biggar, United Kingdom
Level Contributor
758 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 796 helpful votes
4 of 5 bubbles Reviewed 6 September 2012

Part of the InterContinental Hotel Group (along with Holiday Inn) this hotel is located in the centre of Glasgow in an area where there are many offices although it’s only a 5 minute walk to Central Station.

We stayed to attend a concert at the SECC - Clyde Auditorium which is a short taxi ride away or you can walk to the Central and catch a train along to the venue (get off/on at Exhibition Centre). Anderston station is closer to the hotel on the same line but I wouldn’t recommend the area at night.

The building is a historic one, built in 1892 by the Glasgow Corporation Electricity Department, it housed a power station for the city street lights. The top floor was added in 1931 and it remained in the hands of energy companies until refurbished and opened as a hotel in April 2011. The refurbishment was made at great expense and the hotel is a stylish looking place with character. As could be expected of a property from the Victorian era the entrance level reception has high ceilings, arched windows and attractive plasterwork which contrasts with the bold, colourful décor.

Reception staff were friendly although sometimes distracted - either by the phone or other colleagues which is a pet hate of mine since I believe the client in front of you should always have priority.

We had pre-booked direct with the hotel 3 months in advance of our stay on their “Indigo Infusion” package after I had checked out the place with a walk-in enquiry. The package consisted of a King Bed Executive room, evening meal (with complementary cocktail) and breakfast for two which at £120 we considered good value. The room (311) didn’t share the spacious aspects of the entrance level but we did get our choice of colour theme - blue. For the Indigo, “Executive” should read their “standard” room and is followed upwards in price by the “Superior” and “Deluxe”. Whether the size of room differs I don’t know but for your extra money you appear to get a larger screen wall-mounted television, a newspaper and differing complementary items in the fridge. Our 32” screen at the end of the bed was more than big enough thanks and we enjoyed the soft drinks and confectionary. This latter idea is very welcome when many hotels tend to overcharge for all the contents of their minibars. The ensuite had quality, stylish fixtures and fittings and a walk-in rainfall shower which was effective. Toiletries, hairdryer, robes, iPod docking station and coffee-making facilities are also provided. There is no storage in the desk or the bedside cabinets and the built-in wardrobe is small so travel light. We were not that keen on the feature wall - an enlarged photo of the building's exterior which may induce vertigo in some guests!

As we were attending the concert we dined early evening in the hotel’s Limelight Bar & Grill and were able to choose from the three-course “Market Menu” or alternatively allocate £24 per person towards the a la carte menu. The choices on the Market Menu suited us well, the service was again friendly, the food enjoyable and we accompanied it with a few large glasses of wine. Our timetable meant there was no time to enjoy the complementary cocktail however the staff arranged for us to have this when we returned after the concert. It transpires the “cocktail of the day” wasn’t really to our taste. The bar was quiet for a Thursday evening and although the staff were not pro-active in suggesting further drinks we ordered a couple of glasses of the South African Sauv Blanc wine we had tasted earlier (at £6.65 per 250ml glass). Sadly when we opted for another later we were advised that the bar had ran out of supplies and we ended up with the only alternative Sauv Blanc - a NZ Cloudy Bay at £11.75 per 250ml glass! We enjoyed it despite the cost, I having resisted the temptation to suggest to my wife one glass and two straws!

Refreshed after a good night’s rest, breakfast was also served in the Limelight Bar & Grill - help yourself to cereals and continental style fare or order the alternatives. We both ordered porridge and the full Scottish cooked breakfast. When I mentioned that I was disappointed only to have one potato scone - which is a seldom tasted favourite - the cheerful waitress returned a few minutes later with another for my plate! Everything was very tasty.

On request our luggage was stored behind reception and we collected it later when catching a train home.

Altogether an enjoyable experience in one of Glasgow’s nicer hotels which is now on our shortlist of places to stay in the city.

Room Tip: You have a choice of room colour preferences - blue, green or pink
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rantin rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 20 September 2012
Thank you for the very detailed and kind review. We are delighted that you enjoyed your stay and have found your comments very constructive and will certainly pick up on the details that you have pointed out, it is much appreciated. We look forward to welcoming you back to the Hotel Indigo in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Glasgow

Property: Hotel Indigo Glasgow
Address: 75 Waterloo Street, Glasgow G2 7DA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Glasgow
#5 Family Hotel in Glasgow
#8 Romantic Hotel in Glasgow
#9 Business Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Indigo Glasgow 4*
Number of rooms: 94
Official Description (provided by the hotel):
Hotel Indigo Glasgow, is an exciting modernization and re-creation of a beautiful Victorian historic building right in the heart of the Glasgow financial services district. Refreshingly different, inspirational and intriguing, this inviting Glasgow hotel has 94 bedrooms with the ultimate business communication facilities and the latest luxury hotel room comforts. With Egyptian cotton linen, luxury toiletries and soft towels with invigorating rain fall showers, the bedrooms are a haven from the bustle of the day. ... more   less 
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Also Known As:
Hotel Indigo Glasgow Scotland

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