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“Poor service”

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Hotel Indigo Glasgow
Ranked #15 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed 30 January 2014 via mobile

Stayed here this week on business after really enjoying a stay there pre Christmas. This time it was a complete disappointment! Service at breakfast was terrible,left after 40 minutes waiting, lack of staff was the issue, no juice, fruit and backlog of orders-come on Indigo sort it out
Wi fi signal also poor again needs attention . DISAPPOINTED

Stayed: January 2014, travelled on business
Thank Trigger131186487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Glasgow, responded to this reviewResponded 14 February 2014

Dear Trigger131186487,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,150 - 1,156 of 2,371 reviews

Reviewed 30 January 2014 via mobile

Hotel is very well situated in the city, bar prices inline with local bars and staff all very friendly, speedy check in and spotless room. Would defiantly stay here again. Did not visit the leisure facility but was there if needed, food looked great, part of the intercontinental brand this is by far the best brand they have.

Stayed: December 2013
Thank amukabz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this reviewResponded 25 February 2014

We are very pleased that you enjoyed your overnight stay with us and thank you for taking the time to post your review

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Reviewed 29 January 2014

Great location only a few blocks from Sauchiehall Street. Modern, clean rooms with enough space to fit plenty of luggage (which we needed!)

Room service is a tad pricey but is pretty good quality and a great option as most of the bars and pubs kitchens in the area close around 8 or 9pm

  • Stayed: January 2014, travelled as a couple
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Thank Ryan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this reviewResponded 25 February 2014

Thank you for taking the time post your review we are delighted that you enjoyed your stay with us and found everything to your satisfaction

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Reviewed 29 January 2014

We arrived here after an international flight, tired and luggage-laden. Staff at the front desk opened the door as we disembarked from the taxi and helped shift our luggage inside (when was the last time that happened?!?!), and then checked us in quick smart. Our room was quite spacious, plenty of room to spread all our myriad of bags about, and still move around the room without risking limbs! Lovely big rain shower, super comfy bed, and the lovely touch of a free mini bar! Very very nice, highly recommend!

Stayed: January 2014, travelled as a couple
1  Thank KMJGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this reviewResponded 25 February 2014

We are delighted that you enjoyed your stay with us and really appreciate your feedback.

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Reviewed 29 January 2014

Spent a night there with my wife during Celtic connections. Very professional and friendly staff. Nice room, great location and a decent breakfast. Will definitely stay again and would easily recommend to friends and family.

  • Stayed: January 2014, travelled as a couple
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1  Thank canuckinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this reviewResponded 25 February 2014

We are very pleased that you enjoyed your overnight stay with us and thank you for taking the time to post your review

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Reviewed 29 January 2014

I had booked Hotel Indigo on the basis of Tripadvisor reviews for my overnight rest after flying directly from Brisbane to Glasgow. I discovered a lovely, old fashioned hotel with a comfortable room. The internet connectivity was very good and the bed provided a really good night's sleep for a weary traveller. The local knowledge on the reception as of concern as the person was not able to give me definitive advice on catching the train to Inverness, potentially sending me to the wrong railway station. Breakfast was adequate. On balance, I would choose to stay here again.

  • Stayed: January 2014, travelled on business
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Thank Knurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this reviewResponded 25 February 2014

Thanks for taking the time to post your review we do appreciate the feedback

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Reviewed 28 January 2014

Rooms at the Hotel Indigo are very warm and clean so in general I had a nice stay. Good selection of complementary mini bar items which were refreshed daily. Massive, comfortable beds so I got a great nights sleep. Powerful rainfall shower with Aveda and White Company toiletries.

However, the hotel's food really lets it down. The hotel has an awful selection of room service which it really needs to improve in order to compete with other hotels in the area (may just be that it is constrained by the IHG brand). There were only about 8 main dishes, which is fine in a true boutique hotel such as the nearby Blyswood hotel, but none of the dishes were in anyway special, one was soup and one was pate for example, I think another was a sandwich. I ordered what was pretty much the only vegetarian meal on the menu (the crudités with dips) which arrived without some of the items listed on the menu and wasn't in any way worth what was charged. The breakfast buffet again really isn't up to the standard of other similar priced hotels in the area (in addition the breakfast area and staff aren't particularly warm or welcoming) - limited selection of food, I picked up a yoghurt to find it was out of date.

I would stay in the hotel again because of the lovely rooms but would look to eat elsewhere.

Stayed: January 2014, travelled on business
Thank Sarah79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Glasgow, responded to this reviewResponded 12 February 2014

Dear Sarah79,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Additional Information about Hotel Indigo Glasgow

Address: 75 Waterloo Street, Glasgow G2 7DA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Glasgow
#8 Romantic Hotel in Glasgow
#9 Business Hotel in Glasgow
Price Range: £70 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo Glasgow 4*
Number of rooms: 94
Official Description (provided by the hotel):
Hotel Indigo Glasgow, is an exciting modernization and re-creation of a beautiful Victorian historic building right in the heart of the Glasgow financial services district. Refreshingly different, inspirational and intriguing, this inviting Glasgow hotel has 94 bedrooms with the ultimate business communication facilities and the latest luxury hotel room comforts. With Egyptian cotton linen, luxury toiletries and soft towels with invigorating rain fall showers, the bedrooms are a haven from the bustle of the day. ... more   less 
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Also Known As:
Hotel Indigo Glasgow Scotland

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