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“Could do better”

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Hotel Indigo Glasgow
Ranked #11 of 93 Hotels in Glasgow
Certificate of Excellence
Aberdeen, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Could do better”
Reviewed 1 February 2014

My friend and I stayed here on a two night deal which included dinner on the first night. The hotel is in a great location. Centrally located and near to numerous bars and restaurants. Our executive room was a little tight for space but did have two extremely comfortable double beds and a lovely shower. The room was very clean with nice décor.
Dinner on the first night was very tasty. We had to ask to be moved to a better seat and this was done (albeit grudgingly).
Our first mornings breakfast was ok as the dining room was by then very quiet. Not a huge choice but tasty enough. The next morning (Saturday) was pretty awful. They were obviously short staffed and we had to wait at least 15 minutes to be seated. The couple after us waited nearly 30 minutes and the husband was clearly disabled and was using two sticks. At no point did anyone even acknowledge them. A number of diners complained and I have noted complaints from previous reviews.
On a plus point when we left the guy on reception (I think his name was Colm) was lovely. He carried our luggage to the waiting taxi and was really friendly.
I would stay here again for the location and stylish rooms but would probably go room only and eat out nearby.

Room Tip: Might be worth asking for a room at the back as can be pretty noisy. Worth going for a suite if spec...
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Glasgow, responded to this review, 16 February 2014
Dear Lindsey O,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the service in the restaurant prevented you from fully enjoying your time at the hotel. We do appreciate the high scores for Cleanliness, Sleep Quality, and Rooms. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Aberdeen, United Kingdom
Level 5 Contributor
90 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 January 2014 via mobile

Stayed here this week on business after really enjoying a stay there pre Christmas. This time it was a complete disappointment! Service at breakfast was terrible,left after 40 minutes waiting, lack of staff was the issue, no juice, fruit and backlog of orders-come on Indigo sort it out
Wi fi signal also poor again needs attention . DISAPPOINTED

Stayed January 2014, travelled on business
Helpful?
Thank Trigger131186487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Glasgow, responded to this review, 14 February 2014
Dear Trigger131186487,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeenshire, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 January 2014 via mobile

Hotel is very well situated in the city, bar prices inline with local bars and staff all very friendly, speedy check in and spotless room. Would defiantly stay here again. Did not visit the leisure facility but was there if needed, food looked great, part of the intercontinental brand this is by far the best brand they have.

Stayed December 2013
Helpful?
Thank amukabz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 25 February 2014
We are very pleased that you enjoyed your overnight stay with us and thank you for taking the time to post your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 January 2014

Great location only a few blocks from Sauchiehall Street. Modern, clean rooms with enough space to fit plenty of luggage (which we needed!)

Room service is a tad pricey but is pretty good quality and a great option as most of the bars and pubs kitchens in the area close around 8 or 9pm

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 25 February 2014
Thank you for taking the time post your review we are delighted that you enjoyed your stay with us and found everything to your satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 January 2014 via mobile

We arrived here after an international flight, tired and luggage-laden. Staff at the front desk opened the door as we disembarked from the taxi and helped shift our luggage inside (when was the last time that happened?!?!), and then checked us in quick smart. Our room was quite spacious, plenty of room to spread all our myriad of bags about, and still move around the room without risking limbs! Lovely big rain shower, super comfy bed, and the lovely touch of a free mini bar! Very very nice, highly recommend!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank KMJGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 25 February 2014
We are delighted that you enjoyed your stay with us and really appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2014

Spent a night there with my wife during Celtic connections. Very professional and friendly staff. Nice room, great location and a decent breakfast. Will definitely stay again and would easily recommend to friends and family.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank canuckinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 25 February 2014
We are very pleased that you enjoyed your overnight stay with us and thank you for taking the time to post your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 January 2014

I had booked Hotel Indigo on the basis of Tripadvisor reviews for my overnight rest after flying directly from Brisbane to Glasgow. I discovered a lovely, old fashioned hotel with a comfortable room. The internet connectivity was very good and the bed provided a really good night's sleep for a weary traveller. The local knowledge on the reception as of concern as the person was not able to give me definitive advice on catching the train to Inverness, potentially sending me to the wrong railway station. Breakfast was adequate. On balance, I would choose to stay here again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Knurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Hotel Indigo Glasgow, responded to this review, 25 February 2014
Thanks for taking the time to post your review we do appreciate the feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Glasgow

Property: Hotel Indigo Glasgow
Address: 75 Waterloo Street, Glasgow G2 7DA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > Anderston , City Centre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Glasgow
#5 Family Hotel in Glasgow
#8 Romantic Hotel in Glasgow
#9 Business Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Indigo Glasgow 4*
Number of rooms: 94
Official Description (provided by the hotel):
Hotel Indigo Glasgow, is an exciting modernization and re-creation of a beautiful Victorian historic building right in the heart of the Glasgow financial services district. Refreshingly different, inspirational and intriguing, this inviting Glasgow hotel has 94 bedrooms with the ultimate business communication facilities and the latest luxury hotel room comforts. With Egyptian cotton linen, luxury toiletries and soft towels with invigorating rain fall showers, the bedrooms are a haven from the bustle of the day. ... more   less 
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Also Known As:
Hotel Indigo Glasgow Scotland

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