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“If you are planning to eat - BEWARE.”

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Cathedral House Hotel
Ranked #79 of 96 Hotels in Glasgow
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
“If you are planning to eat - BEWARE.”
Reviewed 22 June 2014

A really POOR experience. This was a very special event we were celebrating. It was a party of around 50 people, the meals were chosen in advance. However the service was appalling, some of the party were onto the main course while others were still waiting for their starter. Several diners returned their starter. In spite of the meals being pre booked diners were getting the wrong orders. The kitchen apparently had NO rice and potatoes were piled on the plates as a substitute. Dessert was being served before the tables were cleared after the main course. Cheese and biscuits consisted of sweaty little plastic sticks of cheese in little plastic wrappers, no cutlery to eat it with, (if you were hungry enough to try). . Two of the chefs were sitting on the front steps by the pavement smoking, in their kitchen uniforms. When asked to move to allow 3 diners to get past one of them reluctantly stood up and moved. A few moments later they both went inside and slammed the door, locking the 3 diners out in the street. A call had to be made to another diner inside to come down and unlock the door. Things went from bad to worse. There was considerable unpleasantness from the Manager when a complaint was made about the chefs, resulting in one of the 3 diners who had been locked out, being ordered to leave the premises, which she did. Not a pleasant experience.

  • Stayed June 2014, travelled with friends
    • Value
    • Service
Helpful?
15 Thank Jacki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Glasgow
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 June 2014 via mobile

Good value deal and huge room No. 7 although at the top of the hotel not for the elderly or infirm as no lift. Bar staff and waiting staff pleasant.Downside left my dress and a cardigan behind phoned as soon as we got home, first young man did go and check and said nothing in your room and what did I want him to do about it! Asked to speak to the manager who's attitude was less than impressive he did however phone me back once he had checked and said nothing there and his housekeeper had handed nothing in therefore his idiotic suggestion was that I must have my dress with me -- doh! Why would I be phoning if I had it - not impressed with him at all! On the bright side a lovely young lady called Donna Marie emailed me this morning to say the housekeeper had handed in my belongings - in my opinion she should be made the Manager as she has customers concerns covered!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DanKathyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carluke, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2014

I stayed here with my partner on a one night DBB break on an Amazon Local deal.(£69 for two people). My only regret is that I didn't book the two night deal! The room we had was fantastic (Rm 4) - with a view of Glasgow Cathedral. At night the Cathedral was lit up and I lay in bed looking out at this phenomenal view - I shall never forget it. The food was delicious and the service couldn't have been more friendly or helpful. There was a jam session in the bar in the evening with an amazing singer "Maggie" who, along with a few other very talented artistes, entertained us all evening. We can't wait to go back - and I am sure we will.

Room Tip: Room 4 has 3 large windows looking out on to the Necropolis - breath-taking.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2014

Oh dear, oh dear, oh dear!!!
One of the poorest experiences we've ever had.
Order wrong, one meal arrived after all other diners had finished. Side order arrived after main course finished and water eventually arrived after second reminder. Food REALLY poor.
I totally agree with Chesney 71 ' Avoid at all costs'
Not worth a visit.
PLENTY of better places in Glasgow to eat for same price.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Bringmefood22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Glasgow hotels

Edinburgh, Scotland, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014

No idea whether this hotel was good or not, was slightly concerned having seen the reviews on this site but , having bought an Amazon Local deal and booked at least 2 months in advance, we arrived find they had no record of our booking. We went through from Edinburgh for my husband's birthday and were told there was no record of our booking, and we were the second double booking that day. Ruined our day as we had luggage, which the receptionist kindly stored for us, but we spent an hour of the day trekking backwards and forwards to deposit and collect this. Amazon refunded immediately but still a total disappointment.

Stayed June 2014, travelled as a couple
Helpful?
5 Thank HEJS63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north of england
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 4 June 2014

Recently stayed here on an Amazon Local voucher for dinner, bed and breakfast. I must say we thought it excellent value for money (£59.00 for 2 people). We stayed in a beautiful room overlooking the cathedral and necroplis, which was wonderfully lit at night. The bed was large and very comfy and all the linen was white and pristine. The only problem we had with the room was the shower, which was on a pump, and kept getting hot and cold. It would have become annoying had we stayed more than one night.

Dinner was a choice from the menu, and was quite basic unless you paid a supplement for steak or lamb shank. It was presented nicely and everything was hot on arrival. Breakfast was very good with cereal, juice and fruit available, and we were served a full cooked breakfast, but not asked what we wanted. It was hot and nicely cooked.

The staff were all very pleasant and courteous and the hotel is a lovely building in a great situation for the town centre and all its amenities. All in all, it was great value for the money we paid and we would definately stay again if we got the same deal.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank truelydeeplymadly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 May 2014

Bought a voucher for one night stay and two course meal in the restaurant . However , we were told that the kitchen closed early on a Sunday but on our arrival we didn't expect to be offered limited choice of which was not on their advertised Sunday menu .
The food was satisfactory only .
The building is beautiful but the room were satisfactory only . We would never pay the normal nightly stay cost and will never go back even though the location is central .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cathedral House Hotel

Property: Cathedral House Hotel
Address: 28-32 Cathedral Square, Glasgow G4 0XA, Scotland
Region: United Kingdom > Scotland > Glasgow > City Centre
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #79 of 96 Hotels in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cathedral House Hotel 3*
Number of rooms: 8
Official Description (provided by the hotel):
The Cathedral House Hotel is a 19th-century Scottish baronial-style hotel, complete with turrets, 8 individual and beautifully furnished rooms and a splendid restaurant, Whisky bar and Beer Garden. We are just 5 minutes from the vibrant and bustling Merchant City area of Glasgow,. Nestled within an historic quarter of the city, with excellent views of Glasgow Cathedral and the fascinating Necropolis, the hotel is an excellent base to explore the grounds and the Provands Lordship House, St Mungo's Museum and Glasgow in general - the city centre is 15 minutes walk. ... more   less 
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Also Known As:
Cathedral Hotel Glasgow
Cathedral House Hotel Glasgow, Scotland

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