I am not given to making statements like this but Travelodge Glasgow is the exception. We had a night in Glasgow while changing a hire car for the train home next day.
So we chose Central Glasgow and arrived by Taxi. It went down hill from the start. The Automated Check in was not working, it had a printed notice to this effect so must have been out of action for some time! There was nobody at "Reception" so what were we to do? We sat and waited with our luggage and eventually a cheerful lass appeared and we checked in OK and made our way to the room which was fine if a little small for two. There were 'workman sounds' from the floor above and from a building across the street which we found disturbing but we hoped they would cease by the end of the working day.
We don't know Glasgow that well so we planned to eat in and at the appropriate time we went down looking for "the Restaurant". We found what appeared to be the Eating area but the chairs were all laid against the tables and there was no sign of any staff whatsoever. We were joined by another couple seeking refreshment too. It was Six O'clock after all. Nobody in the rooms and nobody in the kitchen either. I looked.
So I went to the "Reception" and after a wait asked a young man who appeared what time the Bar and Restaurant opened? To my surprise he said he was about to open up now. He went and unlocked the Bar and the other couple were served drinks while they studied a hastily produced menu. I asked for my drinks and queried when the Bar Staff would turn up. I was told 'he' was the Bar staff as well as reception tonight. I wondered aloud how he was expected to cope if folks were checking in as well.
I then asked when the Cook and Wait staff were due and was told they would not and he would take our orders, cook our food and serve it. All this on top of Reception and Bar duties. I expressed doubt that he could do all this effectively and he confirmed that one staff member had not turned up for work so he would have to cope. Good for him but what on earth were a major chain like Travelodge doing to let this happen?
I am not picky but I had serious concerns here and in particular wondered if under pressure we might see Food Hygiene standards suffer while this sole staff member tried to man the fort all alone! Chief Cook and bottlewasher sprung to mind. At this point he had to close the Bar again to attend to a growing queue at Check In. Total madness! At this point, partly on grounds to make the lad's job easier and partly on fear of poor food we decided to eat elsewhere (and pure serendipity got us a lovely meal at the nearby BayLeaf Malay Restaurant so it was not all bad news!)
We did get a good nights sleep but skipped breakfast for the same reason we skipped dinner. I doubt we will be so fond of Travelodge in the future.
Before posting here I did write to Travelodge HQ outlining the problems and my letter concluded with these words
"I normally review Travelodge highly but in these circumstances this is not merited but before posting anything adverse I think it fair to give you the opportunity to explain" This was on 11th June and to date, 26th, I have not even had a reply. Don't they even care!
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- Also Known As:
- Travelodge Glasgow Central Hotel Glasgow
- Travel Lodge Glasgow
- Glasgow Travelodge
- Glasgow Travel Lodge
- Travelodge Glasgow Central Scotland