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“Very Good Budget Hotel”
4 of 5 bubbles Review of The Heritage Hotel

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The Heritage Hotel
Ranked #60 of 96 Hotels in Glasgow
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Good Budget Hotel”
4 of 5 bubbles Reviewed 25 February 2012

Great location in the West End of Glasgow. Very friendly, helpful staff with 24hr reception, clean, large rooms and warm, free WiFi. Recommended if you don't need somewhere with direct vehicular access.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicholasC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
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English first
Lincoln, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

Overall, our 2 night stay at this hotel was fine. The location was excellent, ideal for Byres Road and The Botanical Gardens. The welcome we received was friendly and helpful. The room and en suite shower room were clean and comfortable. So far, so good! However, the breakfast let down what really is a good hotel. Terrible Turkey Rashers instead of bacon! The strangest coloured sausages I have ever encountered, very very flat potato cakes and a poached egg like a tennis ball. In all, it was dire. On our 2nd morning we didn't bother with the breakfast offering and instead, ate our breakfast at a very good local cafe called Mario's Place. This is the first review I have ever written regarding a hotel I have stayed in. I am only writing this one in the hope it will prompt the owners of the Heritage to rethink their breakfast menu. This issue comes up time and time again on their reviews in a really negative way. Surely, given the number of complaints it's high time the owners addressed the comments made and improved, what to a great many of their guests, is a very important part of their stay. Perhaps they should go and have breakfast at Mario's Place to see how it should be done.
















time and again on their reviews

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Caz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanoose Bay, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

I enjoyed my week's stay at this Hotel - August 2011, it was clean and comfortable and the staff were friendly and helpful. I stayed in Room 13 at the top of the house - the only downside was the 63 steps to reach it and yes, they did carry my luggage up for me - however, I'm in my 60's and had no problem with the stairs but if you have bad knees, back problems etc., or are very overweight you would be happier with a room on a lower lever as there is no lift. My room was a good size, nicely decorated with a comfortable bed. I didn't find the street noise to be a bother but I did close my window at night. I found the cooked breakfast to be just fine although I would have preferred real bacon to turkey bacon and there were certainly lots of other choices, fruit, yoghurt, cereal etc. It's an easy walk down to the subway and 7 mins to the Buchanan Shopping Centre. I'd recommend walking back via Byres Rd and Great Western Road as Great George St is quite a hill to walk up after a day of shopping (M & S have a food store at the bottom :). It's an easy and quick walk up to the Hunterian Museum and Art Gallery and if you walk through to University Avenue from there, turn L & then R onto Kelvin Way to get to Kelvin Gallery you save yourself a lot of time (first time I did it I walked along Byres Rd and then University Avenue and that took ages). Byres Road has tons of shops and restaurants and I found all the people very nice. Watch out for the sidewalks - very broken up - very easy to trip. Glasgow Botanic is across the road and up to the left a bit at the intersection of Byres and Great Western and is well worth a visit - nice walks. As a woman travelling alone I felt very safe in this Hotel. The only downside I experienced was the happy Danish lads in the next room coming in at 1 am - they'd obviously had a good time - no real problem. Some people also might not like the sloping ceiling in Room 13. Local library on Byres will give you an hours free internet on their computers so you can stay in touch with family if you didn't bring a laptop with you. I enjoyed my weeks stay very much

  • Stayed September 2011, travelled solo
    • Value
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Helpful?
1 Thank Rita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorebridge, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

Me and my boyfriend were just staying for one night and we didn't arrive until 12am. The hotel is very clean, we were on the top floor and the view was great, the breakfast wasn't the best but what do you expect for the price?! Great range of things for breakfast though, cereals, fresh fruit etc. I thought the bed was very comfortable. If you are wanting to stay somewhere nice but affordable I would suggest here!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bagzy121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oban, United Kingdom
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 9 January 2012

Stayed here during summer 2011, had two lovely rooms at very top of house which were well furnished, roomy and spotlessly clean, as was the rest of the hotel. Very comfortable bed. Shower could do with a lot more water pressure. Staff helpful and friendly bar one very sullen breakfast waitress. Breakfast was a tad disappointing with rubbery scrambled egg and 'turkey rashers' rather than bacon, but there is plenty of decent cold alternatives on offer, and they catered well for my vegetarian son. Not a hotel for those with mobility or weight problems, there is no lift and it is four storeys high, but a beautiful old victorian building with many original features and first class for public transport links to city centre and beyond. Parking is available but not at hotel, we parked in Kelvinbridge underground station's park and ride, which is just a few minute's walk away, there is also on street parking available in the adjacent streets.

Room Tip: Ask for a back room if you are sensitive to traffic noise.
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  • Stayed July 2011, travelled with family
    • Value
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Helpful?
1 Thank rosariofire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
312 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 354 helpful votes
1 of 5 bubbles Reviewed 17 November 2011

This hotel was a great disappointment. First impressions are very bad and it then gets worse.
To get into the hotel involves side entrances to the terrace passing litter and broken glass strewn dirty areas - one being a gathering place for local druggies. Both involve a steep climb from the main road. There is no vehicle access to this terrace (which is probably the grottiest in the West End of Glasgow). Once in the hotel do not expect any help with luggage. The stairway is steep and winding. The banister is just attached in one place where a bolt has broken.The rooms are small. The room never got adequately cleaned. Rooms at the front are very noisy. There are no net curtains. In the small bathroom the shower was weak and the sink sloped so everything fell off. and the shower was left dirty. The lighting in the rooms is very poor. Towels were small and falling to pieces. Breakfast was grotty and was stone cold on my 1st day. The turkey rashers are still there - yuk. Staff are not the friendliest. This hotel is really one to avoid - I will not be going back and wish I had not been there.

Room Tip: Do not bother
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  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Whatbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, Lancashire, England.
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 15 November 2011

Just returned back from Glasgow after staying two nights in the Heritage. Room 23 was very clean on the second floor at the front looking out onto the main road. The stairs may be problem for fat, unfit or disabled people as they were very steep. The staff were pleasant and the hotel is in a nice area (Hillhead), with many pubs, cafes and restaurants of varied prices and types of food. I would take earplugs if, like me, you're a light sleeper, and avoid the turkey rashers and sausages at breakfast. They tasted, as my son would say, funky. ;-) Apparently, pork isn't allowed in the hotel due to the owner's beliefs, so I would have the cereals or poached egg on toast. (The scrambled eggs were poor as well.) So the food is my only gripe, but we only paid £95 so it was very good value and I would recommend this hotel.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FinchyLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Heritage Hotel

Property: The Heritage Hotel
Address: 4-5 Alfred Terrace, Glasgow G12 8RF, Scotland
Region: United Kingdom > Scotland > Glasgow > West End
Amenities:
Hotel Style:
Ranked #60 of 96 Hotels in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Heritage Hotel 3*
Number of rooms: 27
Official Description (provided by the hotel):
The hotel is situated in the westend of glasgow between cecil and hillhead st, it has 27 rooms all ensuite, all prices include a full breakfast the hotel has limited parking for 3 cars only. ... more   less 
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Also Known As:
The Heritage Hotel Glasgow, Scotland

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