We were looking forward to our stay in this hotel after reading all the previous reviews but seriously beg to differ with the opinions expressed. Our double room was tiny with a shower room that was more of a broom closet and with no water pressure. All of this would have been fine given the price we paid and good location but what was shocking was that no one cleaned any of the three rooms that we occupied for the two days we were there, even our tea bags etc were not replaced. I understand this was because the cleaners do not clean the rooms after midday and we were in the rooms so they did not clean it. But surely they could have knocked or asked us if we wanted our room cleaned? Any clean towels for the next day were dumped onto the floor outside the room which meant we had to fresh ones again.
The most shocking thing occurred at breakfast the next morning when we were promised a full english breakfast. Be warned the sausages are not pork but beef and to make matters worse no one warned us. We do not eat beef and thus we were naturally upset when this was brought to our attention in the visitor's book when some other guest had complained about this. The rashers are not bacon/pork but turkey so once again. To me the final straw was when we complained about this we were told that the owner does not care, he has been told several times by guests in the past but he has done nothing about it. Clearly the owner does not want my business and I feel it is my duty to let you know that this place is to be avoided for the reasons above when your guests opinions count for nothing then surely you are in the wrong business.
- Official Description (provided by the hotel):
- The hotel is situated in the westend of glasgow between cecil and hillhead st, it has 27 rooms all ensuite, all prices include a full breakfast the hotel has limited parking for 3 cars only. ... more less
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- Also Known As:
- The Heritage Hotel Glasgow, Scotland