My husband and I were in Glasgow for our granddaughter's wedding. We need one room for one night on July 9, 2014. I booked the room on their site on July 7. We were staying close by so we stopped in the day before just to make sure they had the reservation. We were told that they had us booked for two rooms. I told them we only booked one room and that we had received only one confirmation. The owner was standing there and told us in no uncertain terms that we would be charged for two rooms unless he could book the room with another guest. He said that their cancellation policy was 48 hrs (this was approx. 36 hrs before we needed the room and only about 12 hrs after I booked it). We checked in on the 9th, took only one key and signed for only one room. I told them that if they charged us for two rooms, we would dispute it with our credit card company and that I would think their reputation would be worth more than the cost of a room as I would write a negative review. I waited until we got back to the States to check our statement and they indeed charged us for two rooms. The owner and his receptionist were not friendly or welcoming at all. The hotel was not fully booked for that night in question so we did not keep them from renting a room. In their defense, the hotel was a nice, quaint small old hotel in a nice quiet location and very convenient to the west end. I would not recommend staying at this hotel!!!!!! This entire episode leaves us with a feeling that this is a scam operation. In 46 years of marriage this is a first for us to dispute a charge. The owner owns several hotels in the area and I would NOT stay in any establishment he owns.
- Official Description (provided by the hotel):
- Conveniently located in the heart of Glasgow's fashionalble West End, surrounded by numerous shops, bars and cafe and only 1 mile for the City Centre. This stylish 3 star hotel is the ideal base for a leisue or corporate stop over in the city. ... more less
- Reservation Options:
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- Also Known As:
- Ambassador Hotel Glasgow, Scotland