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“Noisy, small room.”

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Premier Inn Glasgow City Centre (Charing Cross) Hotel
Ranked #49 of 95 Hotels in Glasgow
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Noisy, small room.”
Reviewed 9 December 2013

I know it's a downtown location but the noise from the traffic is horrendous. The price was not very reasonable. Chose from website as listed city centre, arrived at rail station and faced with 30 min walk.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie C, Manager at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, 10 December 2013
Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was disturbed by road noise. Hopefully our website alerted this to you upon booking.

Our location does suit a lot of guests with just being next to the M8 motorway and we do provide double glazing windows with an extra internal glazing panel to help further shield any noise. Our hotel does sit to the west of the City Centre and Glasgow does have several train stations in the city centre with Charing Cross being directly under our hotel, I apologise if this had created any confusion during your booking and stay.

Thank you once again for taking the time to leave feedback and we hope to welcome you back to one of our many hotels on your next visit away from home.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (378)
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Dundee, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 December 2013 via mobile

The service was fab and room was clean. My only complaint was that we had a corrner suite and everything was on an angle. Bit strange looking round a corrner to see tv! And the double bed was actually 2 beds pushed together.

Stayed December 2013, travelled as a couple
Helpful?
Thank supercat101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie C, Manager at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, 10 December 2013
Thanks for taking the time to review your stay with Glasgow City Charing Cross Premier Inn. Your feedback is very important to us and we are pleased that overall your stay met your expectations and you were comfortable. Thank you also for your kind comments regarding the service and the cleanliness, these will be well received by our Team. Some of our beds do join together to create a huge superking size bed for our guests and hopefully you enjoyed the extra space and had a great night's sleep!

Thank you again for taking the time to give feedback and we look forwward to hopefully welcoming you back soon.
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lenzie
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 December 2013

We were staying with others as part of a golden wedding celebration weekend and chose the hotel for its proximity to the King's Theatre (2 minutes walk). The reception staff were excellent in arranging for our rooms to be on the same floor. The room we had was very small but clean, if a bit tired. We had booked the restaurant since we didn't want to have to walk farther to or from the theatre. The restaurant staff were, quite simply, superb! The attention we received was better than we would expect from a hotel or restaurant charging much more: considerate, knowledgeable and cheerful. Nothing was too much trouble for them. In particular, Ezster made us feel that we were the only customers in the restaurant-which was far from the case. The food, also, was far better than we had anticipated. The hotel far exceeded our expectations (apart from the small size of our room). I would recommend it, something I rarely do.

Room Tip: 10th floor was not noisy
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie C, Manager at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, 6 December 2013
We are delighted that your stay with Glasgow City Charing Cross Premier Inn met your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service and Eszter was really pleased to receive your kind feedback, she says "it was her pleasure". We look forward to hopefully welcoming you back on your next visit to Glasgow.
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Birmingham
Level Contributor
184 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 1 December 2013

Part of the Premier Inn Group so has you'd expect the rooms are fairly standardised throughout the chain. The Charing Cross Premier is located just to the west of the city centre but a block down from Sauchiehall Street and an easy walk to the shopping area. My room was on the 10th floor overlooking the motorway which runs through Glasgow so there was a bit of traffic noise. The room was very clean, my towels changed daily and the hotel seemed fairly quiet. The hotel is handy for the O2 ABC on Sauchiehall St and the Bon Accord pub which I highly recommend! You know what you get with a Premier Inn, the chain can be a bit soulless but its good value for money and a clean, modern room.

Room Tip: There are 12 floors so ask for a room near the top
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  • Stayed November 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Clembo1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 November 2013

I have stayed in the Charing Cross Premier Inn a couple of times. I stayed here in April with my husband. We had a lovely room, dated compared to other premier inns, but clean.

This time we stayed here with our 2 young daughters. We stayed in a room on the tenth floor the first night. The room was damp, smelt foustie, had thick black mould on the wall at the window (which was growing on the curtain too), one of the wall lights beside the bed wasn't working, we couldn't get the heating to work and the glass shelf in the bathroom tilted during the night, waking us when all the contents of it crashed into the sink and the floor (there was only my make-up and a couple of deodorant bottles so it wasn't overloaded). I asked for a change of room the following morning.

The receptionist changed us to a family room on the eighth floor and said she would pass my comments to housekeeping and maintenance (which I hope she did because the room really wasn't up to scratch).

The room we were moved to was fine, we had heating, etc. My daughter found an old keycard under the bed but we handed it in to the reception when we were passing. The receptionist, again, apologised. We had a fine sleep and just before going down for breakfast the next morning, my youngest daughter found a pair of disgusting dirty old socks beside her bed. Obviously the room hadn't been cleaned properly. I handed the socks in upon checking out and the receptionist offered us our money back after everything that had happened.

It was like staying in fawlty towers.

I won't return to this hotel. I have stayed in Premier Inns in many cities and have never had to complain. I have stayed in the George Square Premier Inn and Buchanan Galleries, both are really lovely but Charing Cross?????? They really need to sort their rooms out.

The breakfast was lovely but the queue was ridiculous. For a hotel of that size, they really should have a bigger restaurant.

The staff, I have to mention, were really lovely and polite. Its just a pity the rooms aren't up to standard.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emmareid12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie C, Manager at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, 2 December 2013
Thank you for taking the time to review your stay with us. We really appreciate your feedback as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Thank you for telling us about the issues with the bedroom; please be assured these issues were seen to immediately with the Housekeeping and Maintenance Team at the time and we apologise again that this was lead to happen.

I am glad to hear that the Team used our Good Night Guarantee to compensate for what had went wrong, and I hope that this restores your faith in Premier Inn.

Thank you also for your lovely comments regarding our Team, these will be kindly received by them. We hope to welcome you back to one of our hotels in the future.
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Antalya, Turkey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2013

Stayed for two nights, friday and saturday, room was clean and towels changed on 2nd day, staff are nice and friendly(. Hello to the lovely dark haired lassie) Bit of a walk into city centre but taxis are very cheap

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vespa504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie C, Manager at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, 27 November 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We’re so pleased to hear that you had an excellent stay with us here at Glasgow City Charing Cross Premier Inn and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.
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Falkirk District, United Kingdom
Level Contributor
361 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 26 November 2013

Stayed for one night for a concert at Hydro, good situation for attending there as only 20 minute walk.
The hotel staff were very friendly and efficient.
There appears to be 3 sizes of room, unfortunately we had a small one. It was certainly the smallest double room I have ever stayed in. At its widest it was approximately 8 foot where the bed was and approximately 6 ft x 6ft beside it. The room was too small to have a bedside cabinet either side of the bed and at its narrowest had only 1ft to get round the corner of the bed. To reach the small hanging bar of the wardrobe you have to lean over the desk unit to reach it. As we booked early only paid £29, however if I had paid more I would have complained.
We were a little disappointed that Costa Coffee was offered all day but when we returned freezing cold after the concert at 10.30pm were told there were no hot drinks on offer at the bar.
Overall OK if you want an over night stop but would be a little small for two staying a weekend in this room

Room Tip: Go for a corner room on a high floor
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie C, Manager at Premier Inn Glasgow City Centre (Charing Cross) Hotel, responded to this review, 27 November 2013
Thank you for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible standards and service.

Our Premier Inn is a little off model with being an ex-office block therefore our bedroom layouts can be slightly different depending on the room style booked. I apologise if this effected your stay. I am happy to see that your scored us well in service and value for money and should you decide to stay with us again please feel free to call in advance where we can try to allocate you one of our larger rooms, pending our occuplancy levels.

Once again thank you for your review, we look forward to hopefully welcoming you back to Premier Inn on your next visit to Glasgow.
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Additional Information about Premier Inn Glasgow City Centre (Charing Cross) Hotel

Property: Premier Inn Glasgow City Centre (Charing Cross) Hotel
Address: 10 Elmbank Gardens, Glasgow G2 4PP, Scotland (Formerly Premier Lodge)
Region: United Kingdom > Scotland > Glasgow > City Centre
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#32 Family Hotel in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Glasgow City Centre (Charing Cross) Hotel 3*
Number of rooms: 278
Official Description (provided by the hotel):
The 278 bedroom hotel offers an excellent location for both the business and leisure traveller. Conveniently located in the heart of the business district and just a 2 minute walk to the vibrant bars, restaurants and shops of Suachiehall St. Glasgow's rich architectural delights are a 5 minute walk - Art School, Tenement House and Park Circus. The classic yet trendy West End is a mere 5 minute drive - Botanic Gardens, Glasgow University and Kelvingrove Art Gallery. The contemporary Bar Est restaurant and bar offer European cuisine in a relaxing atmosphere. The hotel benefits from excellent transport links, Charing Cross train station is 50 yards away, making excursions to Edinburgh and the North of Scotland highly accessible. ... more   less 
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Also Known As:
Premier Inn Glasgow City Centre (Charing Cross) Hotel Glasgow
Premier Inn Charing Cross
Premier Travel Inn Glasgow
Premier Inn Glasgow City Centre (Charing Cross) Hotel Scotland

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