Well, not sure where to start. We checked in later on on Friday night 27/9/13 for 3 nights and initially the staff were very friendly & told us our room was fairly compact but as we knew we would not spend much time there this didn't really matter to us. When we got to the room it really was tiny with not much space to even put bags but did us for what we wanted. The bathroom was tiny & a bit grubby but the shower was very good. The noise from the downstairs bar was fairly overwhelming but then we were in the middle of Glasgow. Great location.
As we had an early start on the sat we asked if we could have cereal etc & to be honest this was not a problem even though it was 5.30am.
We arrived back late on the sat night again to a vibrant bar downstairs, but the tv did drown the noise out somewhat if you had it loud enough!
Sun morning wasn't so much of an early start so we could experience the delights of breakfast to which was none other than basic, tasteless & generally awful. It was continental with cereal which was fine, croissants which were individually wrapped therefore sweated & was horrible, hard rolls, ham, cheese, cucumber & tomato. There was some yogurts & an apple or banana if wanted! But that was breakfast. Whilst we were having breakfast we noticed there was a "do" on in the hotel that evening so both my husband & I commented about the noise that would be waiting for us. Nothing prepared us for what we would return to the hotel. Baring in mind we left the hotel around 10am, passing staff at least twice nothing also prepared us for the telephone call we received around 12pm (whilst we were on our way to Pitlochry). A staff member called to say that they needed our room for "said Do" & that they could go in & pack our stuff away & move it to a different room. When we explained that we weren't comfortable with that, I really don't think the staff member understood that we did not want that to happen & why did they not say something to us while we was still in the hotel. Of course we would have moved our stuff. They rang my husband back to say they'd sorted a different room for the "do" & that our belongings were stopping in our room for our last night.
When we returned around 10pm, the hotel was very noisy & we noticed flashing lights in rooms upstairs & even going through reception was a struggle. There were lots of people around all dressed up asking if we had name bands to which we quite sternly replied we were staying in the hotel. Once we got to our floor I literally could not believe my eyes. There was so many people in the corridor, noise bellowing from a room adjacent with a notice on our door saying something that was meant to be happening in our room had hanged to a different room. We could not even get to our room door as there was so many people. Once we did get inside, my husband & I could not have a conversation as we could not hear each other. We soon went down to reception to complain that we wanted moving where we were met by an incompetent receptionist with a headset on who simple shrugged her shoulders at us at told us that the "Do" would finish in 1 1/2hours. We really we're not happy and I began to loose my patience. The staff member came who had earlier rang my husband and again shrugged his shoulders & stated he gave us the opportunity to move. He still didn't get that whilst we were not in the hotel when he gave us that opportunity and wouldn't b back till later, we didn't want him or anyone else going through our stuff. I was getting angrier & angrier when a Scottish gentleman came to try and resolve the issue. We we're offered drinks to which we replied we just wanted sleep & moving rooms, to which the gentleman said he would try and sort us a room out in a different hotel. We went back to our room, started packing our things & 10 mins later the gentleman was at our room with drinks & saying he'd found us a room in a different hotel & a staff member took us to the new hotel. This was by now 22.40!
We had a few issues: why on check in was we not told about the "Do" which was incidentally called "Get a room" & told to pay less & find somewhere else for our last night.
Why was we ever allowed to book there anyway being as though we were told they don't normally rent rooms out to "Jo Public" when they have the "Do"on?
And why we're we rung asking if they could move our things to another room at 12pm when we were on a day out & left the hotel around 10am that morning?
We Definitely would not stay at the hotel again but we were very grateful that the Scottish gentleman sorted us a room in another hotel very very quickly indeed. That we could not fault.
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- Also Known As:
- Brunswick Hotel Glasgow, Scotland