Just 2 weeks ago my lovely mother in law checked into this horrible place as she was having chest pains at around 2am, after some tests she was sent for a CT scan on the Monday morning to reveal she has a tumor in her lung and another in her stomach....the Registrar took it upon himself to tell her (who is 72 by the way) without anyone being present ie family members that she has untreatable Cancer...!
That evening we went to visit for her to break the tragic news to us, as she was quite upset about her ordeal, we did not have that much info on what her condition was etc, it took us until Thursday for someone to contact us to let us know the extent to her illness, after spending 4 days trying to get answers and someone to get back to us, we had a Staff nurse..... tutt on the phone whilst asking her for some information, Registrars saying they would meet us and never showed up, Consultants saying my mother in law had ....jumped the gun in her diagnosis !
On top of that, on the Wednesday they sent her for a Biopsy and lost her glasses so she could not see anything or anyone, which to me is appalling treatment for anyone let alone a 72 year old.
I know this sight is mainly for hotels and restaurants.... but i have to put this message out for people to listen that this is just not acceptable in the 21st century.
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