My colleague and I booked a room each and we arrived early (12:00ish). I 'politely' asked "I appreciate it's abut early but please can we check in now? If the room is not available then we are happy to just leave our luggage." The lady was quite helpful and offered to check. Whilst she was checking I asked to have my room "away from the lift" (common sense for hoteliers to know this means quiet room). The lady kindly checked with her Supervisor Darren, who was more than dismissive and rejected without looking "your room is away from the lift, all rooms are pre-assigned and cannot be changed." (I worked in hotel industry for ten years and never knew assigned room cannot be changed!" My room wasn't ready but my colleague's room was so he got to check in early! (Nice one)
I came back after the conference to find I was given a connecting room! I asked to speak to Assistant General Manager who I saw a minute ago who then disappear and wasn't even bothered to call me back or arrange to speak to me.
Overall I think this is a hotel ran by amateur. The only helpful staff was the new girl who greeted me. More
View all 9 deals from US$138
- Free Wifi