I travel a lot for work - and typically don't submit reviews for business travel; this is an exception though.
I have stayed at the Millennium Hotel five times since October 2012, and with every visit there are always issues with the hotel room, services or customer service. For example - no hot water, heating not working, poor WiFi connection, unhelp reception staff, no take away cups for coffee, stained towels iron not working, and ironing board broken. At check out I always provide feedback. The reception member of staff tyically listens, looks at me like I have 'three heads', and apologises. But they do not appear to care, or take action (e.g. no notes are taken).
My most recent visit (February 12th and 13th) prompted this review. My room was at the back of the hotel and directly over the train station entrance - which is not good for those who have sensitivity to noise. The room itself was extremely small - the bed was only a few feet from the door; this meant I heard everything in the hall at all times. The room decoration needed updating; two of the three dresser drawers were broken, and the curtains needed washing and repairs. The linen was clean - but stained, and the carpet needed a hoovering. I can't comment on the internet connection, as I used my 3G connection. In the morning on the 13th I placed the facecloth in the bottom of the bathtub - and expected a clean one. But the dirty facecloth was put back on the rack - which is unacceptable. On the positive side - the hotel is in a great location and the reception staff did note my comments at check-out.
I will avoid this hotel going forward.
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- Also Known As:
- Glasgow Millennium Hotel
- Millenium Hotel Glasgow
- Millennium Hotel Glasgow Scotland