We arrived feb 15th and left this morning feb 17th. I am very dissapointed with our stay here. We booked this hotel for a valentines weekend away. we looked online and went with what we seen on the website. The pictures looked amazing.
On arrival i was very pleased, the lobby did look very 4* and the staff could not of been more welcome, had a problem checking n as we were trying to be charged more than what we were initially told when we booked. luckily i had my booking ref.
Once we got to our room i was so shocked, the room was tiny and defo not a double bed, the room was very dated and had stains all over the carpet, curtains and even the bedding its hard to describe it, it was that awful.
I did complain and was told we couldn't be moved as the hotel was fully booked but they would move us room in the morning and take 50% off our first night, we reluctantly accepted.
The next day I was over joyed to be moved to ''luxury room'' this was alot better. It was massive although it was still very dated and had a few stains on the floor.
It is a shame because this hotel has so much potential they really need to do a refurb.More
- Free Wifi