My mum & I headed to the Millennium Hotel for an afternoon tea using a voucher. (itison)
initial impressions weren't great. Was asked to wait as a table was cleared, rather than seating us then dealing with this task - the restaurant was nearly empty.
Then another member of staff came over to look up and down the bookings several times before finally locating our name on the short list! Then the GREEN highlighter came out to score us off!
Once seated, the prosecco arrived instantaneously. Great, we can have this then the tea platter can come out. Nope, that came out staright away too. The feeling that this hadn't been made especially for us was apparent!
Coffee came in a small pot and that was the last we saw a member of staff anywhere near our table!
My back was to the door which everytime it opened, it stuck. This resulted in myself and another woman from a nearby table taking it in turns to close it.
Overall? The sandwiches, cakes, coffee, prosecco were all spot on.
The customer service was non-existant.
The toilets REALLY need maintenance. Was shocked at how run down they looked.
Establishments really anger me when they don't fall over guests the same when they're on 'a deal'. Called me stupid, but I thought the whole point was to lure the client back this time, paying full price! How silly of me!
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- Also Known As:
- Glasgow Millennium Hotel
- Millenium Hotel Glasgow
- Millennium Hotel Glasgow Scotland