Looking from George Square, where the hotel is located, it looks a really nice large hotel with a glass conservatory on the front filled with people dining. The reception was nicely decorated for Christmas when we were there, and in general appeared quite impressive. Once we checked in however, my original impressions quickly disappeared. The lifts are tiny and wobbly, the hallway carpet almost threadbare in some places and the corridors looked like they desperately needed redecorating. The tiny room we paid £90 for was nothing short of a disgrace. The wallpaper was peeling off the walls, there were stains on the ceiling, it was dirty and dusty and the "view" was that of a roof with air con units. The bathroom looked like it was quite new, but the actual room itself looked like staff quarters and everything needed to be thrown out and replaced. I put my bags down on the bed which shot across the floor due to being on very fast wheels, i then fell through the old chair when i sat down on it as it had no bottom in it whatsoever. If i had been elderly i could have hurt myself. My husband had to help me out of it and we went down to reception and complained about the room. The staff were very nice, but we were told there were no spare rooms so they couldn't change us. We really weren't happy about this, but after what seemed some discussion between the staff, we were then offered another room. This room was bigger and a bit better, but still not what you would expect for £90 per night (without breakfast). The bathroom was thick with dust on one of the ledges, and i had to flush the toilet when i lifted the lid as there was paper down it. Made me question if it had been cleaned or not since the last guest. Our view was of the roof of Queen Street Station, and you could clearly hear the train announcements frequently early the next morning. That didn't really matter though as we had already been woken up by a member of staff wanting to carry out some maintenance in our room while we were still in bed, but had got the room number wrong.
On reading the reviews here, it's clear we aren't the only ones who have had this experience. I think it's highly unfair to masquerade a hotel behind a lavish exterior and reception area and charge such high prices for such poor rooms. It's time they brought the parts you can't see from the outside in line with the parts you can see. They've got it good though because of their location - people will stay there because it's so close to The Royal Concert Hall, Queen St Station, shops etc, and presume it'll be nice from looking at the outside.
We won't be back.
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- Also Known As:
- Glasgow Millennium Hotel
- Millenium Hotel Glasgow
- Millennium Hotel Glasgow Scotland