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“Perfect for a nightout on Byres Road.”

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Hilton Glasgow Grosvenor Hotel
Ranked #41 of 95 Hotels in Glasgow
Certificate of Excellence
West Kilbride
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Perfect for a nightout on Byres Road.”
Reviewed 10 May 2012

We stayed in this hotel for a 'girl’s night away' and the location is perfect for a night out at Byres Road. We booked a triple room, which was a really good size, nicely decorated and very clean. The staff were very helpful. The breakfast was very nice - but was a little under stocked when we arrived down at 10am. Our room was located next to the lifts which resulted in it being noisy when the pubs emptied at 2am and other guests arrived back.

I would definitely stay at the Hilton Grosvenor again but would request a room away from the lift area.

Room Tip: request a room away from the lift area
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pennymcknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 22 May 2012
Dear PennyMcKnight

Thank you for taking the time to review the hotel after your recent stay.

It is always a pleasure to hear when someone has enjoyed their visit, and have passed on your comments about the helpfulness of the staff and the breakfast, to the General Manager and the relevant Heads of Department.
It was also lovely to hear that you liked the recently refurbished bedrooms, however had you mentioned the noise from the lifts, we would have tried our best to move you to a quieter room.

We look forward to welcoming you back to the Hotel in the future

Kind Regards
Loraine Bolan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (234)
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English first
Glasgow, United Kingdom
1 review
Reviewed 5 May 2012

Stayed last Saturday night had an excellent stay rooms were spotless and very nice Restaurant meal was excellent and service in the Terrace bar great of course with Doreen there would expect nothing else Well done look forward to going back

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 16 May 2012
Dear Carol H

Thanks for taking the time to review the hotel.

I was very pleased to hear that you enjoyed our recently refurbished rooms, and your meal in Bo'Vine restaurant. Please be assured that I have passed your compliments to the General Manager and the relevant Head of Department.

We look forward to seeing you at the hotel again.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2012

We got married in the Hilton Grosvenor at the end of March and we cannot praise the staff more. Our wedding oraginser Marie was very helpful from start to finish and our MC Danesh was so attentive we could not have asked for more, nothing was a problem for the staff! All our guest commented on how good the staff were so Thank you to all the team at the Hilton who made our special day extra special!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ching M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2012

Lovely Hotel in excellent location. Reception staff very friendly and efficient. Bar Staff also extremely friendly and helpful. Rooms immaculate and contemporary in design. Ideal location - next to excellent restaurants and bars. I will be using this Hotel again in the future.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pollock80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 15 May 2012
Dear Pollock80

Thank you for taking the time to write a review of the hotel.

It is good to hear that you enjoyed your stay with us, and in particular, appreciated the lovely location.

I have taken this chance to pass on your compliments to our staff here, and the relevant Heads of Department.

We look forward to your next visit to the hotel.

Kind Regards

Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Busby. Scotland
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 May 2012

We attended a cardiomyopathy conference in the hotel which was held in one of the hotel function suites over a full day.
The lunch provided was probably adequate but hardly appetising - a Thai vegetable dish and a chicken curry as a main course then a small cake as desert. Both the main course dishes were self served but ran out before everyone had reached them, and were not replenished.
Coffee for non-lunch attendees was hard to obtain. In the main lounge area, you apparently cannot have a pot of coffee - only a cup. It took some persuasion to a non-helpful uncooperative assistant to finally obtain a pot of coffee even after being assured by what I believed to be a manager, that pots of coffee could be supplied. Wrong job syndrome was evident !!
This was not my usual experience of Hilton hotels where service is normally of a much higher standard.
In conversation later with the conference organisers, it was agreed that next time the conference is held in Glasgow, another hotel should be considered as a venue.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Busby_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 3 May 2012
Dear Busby_traveller

I was disappointed and somewhat confused to read your comments regarding your experiences during your recent visit to the hotel, as the feedback we had received was very positive.
Following on from your post I contacted the organisers of the conference, as there was no mention of service or product shortcomings raised on the day of the event?
I have been assured by your colleagues that the day of the conference was successful. The food, for the delegates who had chosen to have lunch was plentiful, and that there was sufficient staff on duty.

I have also been assured that the Hilton Glasgow Grosvenor will be considered as a venue for future events.

Should you wish to discuss further, please do not hesitate to contact me directly at the hotel.

Kind Regards

Loraine Bolan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2012

There was lots of noise in room from function held on floor below. Staff was really uncooperative, rude and useless. Couldn't sleep at all in night and when I complaint about this to reception they were unapologetic and told us to wait till mid-night.
However, restaurant staff is really friendly and food is good.

Would never ever going to recommend anyone.

Room Tip: Do not stay in this hotel..
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Garth707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2012

This part of Glasgow is excellent. Lively and safe to walk out to pubs and restaurants.

I have to say, the FOC off street parking is a nightmare - get there early or expect to pay £10 in the Waitrose car park at the back of the hotel.

No gym or swimming pool in hotel, so I was slightly disappointed when I arrived. (Yes, I should have check this before booking). I stay at Hilton's a lot and expect them all to have a at least a gym.

Hotel a little old. Staff excellent though. Very helpful and friendly.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peaky24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow Grosvenor Hotel

Property: Hilton Glasgow Grosvenor Hotel
Address: 1-9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Glasgow
#23 Business Hotel in Glasgow
#26 Romantic Hotel in Glasgow
#43 Family Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Glasgow Grosvenor Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Also Known As:
Glasgow Hilton
Hilton Glasgow Grosvenor Hotel Scotland

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