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“Extrmely pleasant stay”

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Hilton Glasgow Grosvenor Hotel
Ranked #41 of 95 Hotels in Glasgow
Certificate of Excellence
Manchester
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Extrmely pleasant stay”
Reviewed 7 June 2012

We booked into the Hilton Glasgow Grosvenor on a last minute points + cash reward, having stayed with Hilton a lot in the UK you get a sense of the brand and this was one of the more pleasant stays of recent times.

We were checked in by a delightful and helpful girl by the name of Heather who gave us information on the local area along with welcoming us as HHonours members, we were allocated a room on the 2nd floor, the hotel looks recently refurbished and this has been done to a high standard. The room was large with a 36 inch plasma TV wall mounted in front of the large king size bed, the room was immaculate with cool silver / grey tones throughout. The bathroom was well appointed and all in all made for a comfortable evening, we had room service which came in cheaper than other hotels within The Hilton brand but in my opinion of a higher quality than I have encountered elsewhere.
Only two small issues during our stay that wouldn't put me off returning, I was woken by noisy cleaners slamming doors and going about their business at 7.30 am on the morning of our departure, I understand some times noise can't be helped but I find this a particular problem in the older hotels where sound proofing isn't as good as the new hotels. Secondly although breakfast was of a good standard there were a lot of tables left with clutter although the restaurant wasn't busy, I put this down to a shortage of staff than anything else.
Overall a pleasant stay, the hotel reception is unfortunately at the back of the hotel which doesn't give the impression of what a pleasant building this is so make sure you go round the front to see what the building actually looks like.

Room Tip: Ask for a room away from an elevator with a view of the front
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stash212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (234)
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English first
Glasgow, United Kingdom
1 review
Reviewed 6 June 2012

I booked this hotel as part of my husbands birthday treat as he just loves the West end of Glasgow. Being situated at the top of Byres road it's location is perfect. When we checked in we were met by an extremely friendly and helpful receptionist who offered us an upgrade to a deluxe room with a lovely view over the Botanical Gardens. After a busy day and night we had a very comfortable nights sleep in our king size bed. We had no disturbances with traffic noise despite sleeping with the window open. I will definitely be booking this hotel again and will recommend it to all my friends.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ida T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 20 June 2012
Dear Ida T

Thanks for taking the time to review the hotel following your visit.

I am delighted that you enjoyed your visit, and hope your husband had a lovely birthday. I'm glad that you were pleased with the upgraded room we offered and the surrounding area. It's always encouraging to hear when guests have enjoyed their visit and I have passed your compliments about our staff and particularly our Front Desk staff, on to our General Manager and the Heads of Department.

We hope that you choose to return to the Hilton Glasgow Grosvenor in the near future.

Kind Regards
Loraine Bolan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2012

On the plus side the location of this hotel is great, and the staff were polite and friendly. Breakfast was ok.

However, I booked a twin Deluxe Plus room for two nights over the Jubilee Bank Holiday weekend. There was nothing 'deluxe' about the room. Rock hard beds and weird duvets that didn't fit the beds led to two nights of hardly any sleep. No air conditioning and when we opened the window we got the noise from some sort of generator below. Our 'view' was of the car park. We had to ask for bathrobes (which should have come as standard with that room) and there was no fridge in the room to keep our water cool. I asked for an ice bucket for this purpose and was charged £5.

Wi-Fi in the room is £14.99 for 24 hours and the customer car park is £10 a night. I was given both complementary as a gesture of goodwill for the lack of sleep.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 20 June 2012
Dear Louise574

Thank you for taking the time to review the Hilton Glasgow Grosvenor.

I was sorry to hear that on this occasion, the hotel did not live up to the standards you have come to expect from Hilton.
We do take all feedback here very seriously and I have passed your comments on to the General Manager and the relevant Heads of Department.

As part of our refurbishment which was completed in February of this year, all beds, mattresses and bedding were renewed and brought into line with Hilton Worldwide Standards. Also, as the Hilton Glasgow Grosvenor is a Grade 1 Listed building, we have yet to be granted permission to install air-conditioning, however feedback such as yours can only strengthen our case for this.
Had we been notified of the noise disturbance you experienced, we would have immediately moved you to an alternative room had this been possible as the comfort of our guests is one of our top priorities.

I am sorry that your visit was not to your satisfaction this time, I only hope that you choose to return in the future so that we can demonstrate our usual standards to you.

Kind Regards
Loraine Bolan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2012

Stayed after attending a meeting and I left the next day happy and ready to begin my journey home. The staff were friendly, helpful and knew how to be attentive without 'smothering' the guest. Neither were they over-familiar. As a single traveller I was welcome in the restaurant in the evening, allowed choice of seating and did not feel as though I was less important than couples or groups. The food was excellent -- well presented and delicious. I wish I could remember the names of the maitre-d and the charming waitress who looked after me as they helped make the experience a pleasure. My room was clean and neat and I just loved the shades of grey decor throughout the hotel. Soft and different from some of the garish schemes I have seen on my travels. This is the first, ever review I have done, so you have done something right !

Room Tip: Just discuss it with the reception desk -- telling them any preferences.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 20 June 2012
Dear Janette M

Thank you for taking the time to write a review after staying at the hotel.

It is always lovely to hear when someone has enjoyed their stay, as all feedback is important to us here at Hilton.
I have passed on all your compliments to our General Manager and Heads of Department to feedback to our staff. I'm also delighted to hear that you enjoyed our refurbished rooms and the food in the restuarant as we use all feedback received to constantly improve our service and property.

We hope to welcome you back to the hotel in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 June 2012

Had an overnight stay as my daughter had her wedding reception in the hotel. The staff were all very helpful and friendly from the moment we arrived . Our room was lovely having opted for a deluxe we had a view over the Botanic Gardens. Room had everything we needed and a very comfy king size bed. Breakfast was great ,lots of choice and served from 7 to 11 on a Saturday so no rushing to get out of bed. Although we didnt eat in the restaurant if the food served at the reception is anything to go by , it will be excellent .

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mooming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 20 June 2012
Dear mooming

Thanks for taking the time to review the Hotel following your stay.

It was lovely to hear that you had a good time, and that our recently refurbished rooms were comfortable for you. I was also delighted to hear that you enjoyed our breakfast choices and times, and I have passed your compliments about the attitude and helpfulness of the staff to our General Manager and Heads of Department as feedback is very important to us here at Hilton.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2012

Stayed for two nights from 25th May. Really good base for hanging out in the west end. You can explore the numerous bars in byers road and ashton lane or relax in the botanics if the weather is nice. Luckily it was 20+ degrees when we were there!! Be sure to check out the hotel bars for some wonderful service from Stephen. We stayed a year ago and he still remembered us. If you want a taste of genuine glasgow banter be sure to pay him a visit. The rooms are lovely modern and clean after the refurb and if you want to head in to the city centre its a 5 min tube ride away.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovesotravel555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 20 June 2012
Dear gmc83

Thanks for writing a review of the hotel following your recent stay.

I'm delighted to hear that you enjoyed our location in the West End of Glasgow and our recently refurbished rooms.
I have also been happy to pass on your compliments about Stephen on to our General Manager and the relevant Head of Department.

We hope you choose to return to the Hilton Glasgow Grosvenor in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2012 via mobile

Went to a wedding at Oran mor opposite so location was great. Room was very clean and well decorated. Early check in accommodated service with a smile

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank micconuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review, 20 June 2012
Dear micconuk

Thanks for taking the time to review the hotel.

It's always lovely to hear when a guest has enjoyed their stay, in particular our recently refurbished rooms.

I have passed on your compliments about our staff to the General Manager as well as the Heads of Department as feedback is something we take very seriously here.

We look forward to welcoming you back to the hotel in the future.

Kind Regards
Loraine Bolan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow Grosvenor Hotel

Property: Hilton Glasgow Grosvenor Hotel
Address: 1-9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Glasgow
#23 Business Hotel in Glasgow
#26 Romantic Hotel in Glasgow
#43 Family Hotel in Glasgow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Glasgow Grosvenor Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Also Known As:
Glasgow Hilton
Hilton Glasgow Grosvenor Hotel Scotland

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