We are from London and booked the hotel after having phoned them asking specifically the location and amenities- we got a very good price , so we booked online for 2 nights, non refundable. When we got here, we realized there had been a mistake and we should have been staying at the other Hilton in Glasgow that has the pool for the children and next to the theatre. We mentioned it but had to leave to go to the theatre ( taxi journey away, instead of 2 minute walk) . We decided to ask the following day if we could move to the other Hilton - the one we thought we had booked, which had the same deal same room and lots of availability- the answer was no it is non refundable !!! We have since spoken to three different managers, they don't care that we were given the wrong info by the Grosvenor - they will not change it ( despite this hotel being full and the other not) The exceptionally rude way my husband was spoken to on the phone by Hitlon reservations makes me very grateful that there are other better Hotel chains on the world ! There are many alternatives on Glasgow I would suggest you stay in one of them . Apart from being in the wrong hotel- the beds are like rocks, the room is freezing ( still waiting on maintenance to come! , soundproofing terrible, bathroom freezing and not particularly clean ! So all round not the best experience !
- Official Description (provided by the hotel):
- Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more less
- Reservation Options:
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- Also Known As:
- Glasgow Hilton
- Hilton Glasgow Grosvenor Hotel Scotland