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“Good location for the 'cultural' West End”

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Hilton Glasgow Grosvenor Hotel
Ranked #40 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed 4 December 2013

A well located hotel for the restaurants, bars, cafes and independent shops of this lively part of town. Hotel feels very much the big, corporate type but does most things right. Room was a decent size and clean - the decor more aimed at business than 'romantic' weekend! The breakfast was decent (again what you would expect). The reception staff were very friendly and helpful (which goes for a lot of Glaswegians in our short experience). The shower head was fixed at mist / spray which was annoying and the water, whilst powerful and warm would not run to hot, even with the override. We would stay again, but more for the location and the fact that we know this hotel is a fine base.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 17 February 2014

Dear Adam B

Thank you for taking the time to review the Hilton Glasgow Grosvenor.

it was lovely to hear that you enjoyed your stay, and the surrounding area.

I have passed your compliments to our entire team and look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards

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Reviewed 4 December 2013 via mobile

We stayed at the hotel on a Friday night for a work function. Checking in was quick, precise and very friendly. On entering the room I was very impressed. A great big bed, nicely decorated and overlooking the botanic gardens. I was a little concerned that being on a busy main road that there might have been noise from cars but this wasn't the care at all. The room was very quiet and a good nights sleep was had. The bathroom amenities were amazing with high end soaps, shampoos and even a fresh loofah for the guests. I would thoroughly recommend the hotel bar. They serve delicious cocktails and beers at a very reasonable price. The hotel is located in the fashionable West End of Glasgow which has a vast array of bars, restaurants and shopping. I would definitely recommend this hotel for a stay in Glasgow

Stayed: December 2013, travelled on business
Thank JamesDarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 17 February 2014

Dear JamesDarney

Thanks for sharing your experience at the Hilton Glasgow Grosvenor.

It was great to hear that you enjoyed everything about your stay, and I have to agree that the cocktails in Bobar are lovely!

I have taken the opportunity to share your wonderful compliments with the entire team and I would like to thank you for taking the time to review the hotel.

We look forward to welcoming you back to the Hilton Glasgow Grosvenor in the future.

Kind Regards

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Reviewed 1 December 2013

Just come back from a one night stay in this hotel.It was appalling,I booked a double deluxe plus room,the room I stayed in was tiny,the window didn't close properly,the noise from the bar below was very loud and continued until 2am.There seemed to be a problem with noise from other rooms.There was no hot water in the morning.Would definitely advise against staying here.

Stayed: November 2013
1  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 17 February 2014

Dear Jane W

Firstly, I would like to apologise that you left the hotel feeling dissatisfied with the standards and service you received.

The enjoyment of your stay is our top priority, and had the issues you mentioned been highlighed to us at the time, our team would certainly have worked to resolve this for you immediately.

Thank you for taking the time to share your experience.

Kind Regards

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Reviewed 26 November 2013

This hotel feels more like a boutique than a Hilton. Fantastic hotel and would recommend to anyone staying in Glasgow. Situated right on Byers road which is fantastic for Restaurants, Bars and tourist attractions.

The hotel has obviously undergone a massive refurbishment recently. My room was of a high standard and the bar and restaurant looks fantastic. The most surprising feature of this hotel is competitive food and beverage pricing. Gone are the extortionate high prices you usually find in hotels which makes BoBar a great way to start and finish the night.

The staff are also a credit to this hotel. From a friendly welcome and helpful reception team, to the well trained cocktail staff, it was easy to relax in this great property. I'd like to thank all the team for making my weekend break something to remember. Unfortunately I couldn't rate the leisure facilities because I didn't use them.

For location, great food and beverage and hospitable staff, chose this hotel if you staff in Glasgow.

  • Stayed: November 2013, travelled as a couple
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3  Thank Malcolm R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 17 February 2014

Dear Malcolm R

Thank you for your lovely review of the Hilton Glasgow Grosvenor.

It was great to hear that you enjoyed your stay and surroundings and I have passed all your compliements to the entire team hear as this encourages us to continue providing the best service.

We look forward to your next visit to the Hilton Glasgow Grosvenor.

Kind Regards
Loraine Bolan

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Reviewed 21 November 2013

Our room was large, well furnished with a panoramic view of the city. We have stayed here before and will again.
We used the swimming pool and steam room and that is one of the reasons we chose the hotel.
The only complaint I have is that the breakfast, which is self service , was chaotic. The croissants were inedible, cold and tasted stale and the coffee bordering on undrinkable. Coffee and tea used to be served at the table and this little extra service is what makes a holiday special. On a plus point the breakfast chef cooked fabulous omelettes and a perfect Loch Fine kipper for my husband. Just a little more service at breakfast and that would have been five stars.

  • Stayed: November 2013, travelled as a couple
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1  Thank janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 22 January 2014

Dear janet M

Thank you for taking the time to write a review, however I believe that you may have confused us with another hotel.

We do not have a swimming pool or steam room within our property, however our sister hotel, the Hilton Glasgow does.

Many Thanks

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Reviewed 17 November 2013

Stayed for 2 nights when attending a wedding at a nearby location. Friendly staff, rooms finished to a high standard and were clean though we found rubbish from a previous guest lying in our room and it didn't get cleaned for the duration of our stay. Shower / bath mixer tap was broken in our room but not a major gripe. The bar on the lower floor was nice. Breakfast pretty standard as these places go but was all fresh and cooked items hot.

Stayed: November 2013, travelled as a couple
1  Thank stevetgp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 22 January 2014

Dear u01snr

Thank you for your review of the Hilton Glasgow Grosvenor.

It was great to hear that you enjoyed your stay, as our guest's enjoyment if one of our highest priorities.

I have taken this opportunity to share your feedback on the rooms with the relevant Heads of Department, to prevent a reoccurrence in the future.

Once again, thank you for taking the time to share your experience with us.

Kind Regards

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Reviewed 15 November 2013

Stayed 2 nights for family wedding, venue across the road. Excellent location, plenty of reasonable places to eat, breakfast very good, comfy cosy rooms, check in smooth £7 taxi from bus station. Hotel happy to book return taxis. Great for wedding photos in botanical gardens. Loads of hair dressers and make up salons nearby Perfect weekend.

  • Stayed: November 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Hilary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this reviewResponded 18 November 2013

Dear Hilary F

Thank you for your lovely review of the Hilton Glasgow Grosvenor following your visit.

It was great to hear that you enjoyed your weekend and that our location was perfect for your needs.

We hope you choose to return to the HIlton Glasgow Grosvenor in the future.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Glasgow Grosvenor Hotel

Address: 1-9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Glasgow
#23 Business Hotel in Glasgow
#25 Romantic Hotel in Glasgow
#42 Family Hotel in Glasgow
Price Range: £79 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Glasgow Grosvenor Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
Situated in the heart of Glasgow's vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland's biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Enjoy great local produce in the highly acclaimed Bo'vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Also Known As:
Glasgow Hilton
Hilton Glasgow Grosvenor Hotel Scotland

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