i visited here just out of handiness one lunch time. when i went in noone was in. i had to shout for someone and ask them if they were open. didnt seem like a good thing but i sat down as it was raining outside. i ordered chicken chat as a starter and chicken masala with nan bread from the cheapest lunch menu. after eating the chicken chat, i asked for a bowl of water as they'd forgotten to give me one to clean my hands in after the starter. i was met with curious looks then a snappy "we dont do that, you can use the toilet", when i explained what i wanted. the school girl waitress didnt seem to have good english. i said you cant ask people to go to the toilet to wash their hands. their hands are dirty and they would have to open doors with them leaving sauce everywhere. but she stood fast and people started staring. i explained that that was the norm and walked away. i had to wipe my hands on a napkin instead. a few minutes later as i waited for my main, i heard a lengthy conversation by the owner and the girl who sounded like father and daughter and he was asking what i'd wanted. and saying the same thing. it was embarassing as everyone could hear and i felt like i'd asked for something outrageous. it was the owner (im assuming by his arrogant demenour) who served me my main and told me i could use the toilet. knowing my explanation would be lost on him as he didnt know the meaning of manners or how people are treated normally in a restaurant i just accepted my meal and promptly ate it and left. no tip was left. i wont return. i cant recommend this place as the two times ive been in ive met with arrogance and ignorance from this man. avoid it as you could have a special meal spoiled by him.