I purchsed two itison vouchers, and made the booking through the dedicated Viva Brazil weblink via the itison site, submitting both voucher codes. An email confirmation and confirmation text message followed and two days prior to the booking I received a reminder email and reminder text message, all correspondence included the voucher codes and booking details.
Upon arrival, the booking was confirmed and we were led to our table and all was well. A 10-minute wait for drinks was fine as we perused the vegetable and salad bars. Excellent selection however everything was very salty, from the sweet potato to the cassava to the cabbage. We found the cuts of beef extremely rare and the pork and gammon was verging on raw. Also, the meat was very fatty and we certainly made use of the scraps bowl. Two diners on the next table had to complain about raw chicken.
Then the fun began.... ....I remembered we got two cocktails with the deal so upon enquiring with a waitress, she went away and returned with a very abrupt waitress who demanded to see our paper vouchers. Now, I understand that the vouchers and emails state that the paper vouchers must be printed and handed in, however due to amount of electronic confirmations and reminders and also the prior submission of the voucher codes upon booking, I did not think they would be required. Oh I was so wrong.
I was then put into the uncomfortable position of having to access my email account on my friend's mobile so I could email them to the restaurant while the waitress stood over us. The whole process took about 20 minutes and we weren't even able to finish the meal then deal with the admin afterwards at the till area. I found it embarrassing, unprofessional, rude and intimidating.
Despite the meal being on a deal, I found it overpriced and of poor quality. Most staff were friendly and efficient however a couple of members of frontline staff might want some customer service training.
Won't be recommending!
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