I usually stay in cheap hotels on weekends away! All I expect is for it to be clean and I'm usually happy! However, this hotel disappointed from the moment we arrived!
My friend and I arrived at 1.30pm knowing check in was at 3pm but because the weather was so bad, I wanted to see if we could check in any earlier! The man at the desk said 'no, check in is at 3'! I have usually found hotels to try and be friendly with customers and compromise if they can let us check in any earlier...but this employee did not give that vibe at all!
Finally at 3pm exactly, we checked in and went to our room! The temperature difference from the hall to our room was ridiculous, feeling as if we had just stepped into a fridge. I phoned reception and was told to fiddle with the radiator until it came on! So we did, and after an hour, some heat came through but given the size of the room and windows, this did very little! We slept in a freezing cold room and there were no spare blankets in the room!
The room in general was shabby, the beds were on a visible slope and my mattress had a big dip in it-I could feel the base trough it!
Next morning we got up to get ready for breakfast and discovered there was no electricity in our room! If our curtains hadn't of been so thin, we would have been in total darkness! Again I phoned to reception to inform the hotel and the response was 'you're not the only one with this problem and we are trying to fix it'. Again, complete ignorance from this staff member! It came across that I was being unreasonable for querying why there was no electricity! To his word tho, the electricity was on within the hour.
Good points- reasonably clean, Breakfast was good,and the staff serving in the dining room (Eastern European)were very friendly and helpful unlike the locals on the front desk!
- Official Description (provided by the hotel):
- The Devoncove Hotel is conveniently located in the West End of Glasgow. It's within walking distance from the Hydro, SECC, Kelvingrove Park & Museum. The Hotel is right in the middle of a bustling area with plenty of pubs and eateries, ideal choice for a short break in Glasgow. All rates include complimentary illimited Wi-Fi access, Breakfast and Car Parking on a first come- first served basis. ... more less
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- Also Known As:
- Glasgow Devoncove Hotel
- Devoncove Hotel Glasgow, Scotland