Treatment was good value as i got a late offer promotion, however would have been very dissatisfied had i paid any more. The staff did their best and were very polite, the treatment they gave was itself very good, and i left feeling relaxed however slightly annoyed with quite a few little things.
There wasn't nearly enough chairs or loungers for everyone to be able sit down and relax.
A teacher was giving one to one kid swimming lessons i believe which wasn't causing any problems however compromised the whole luxury spa feel.
We hadn't been warned we were in a double room (which was very tiny for two), the room we had was unfortunately next to the pool (not all of them are) which meant we couldn't properly relax as we could constantly hear children shouting and splashing above the music.
Within seconds of the treatment finishing, we were both immediately given about a minute long sales pitch about further treatments etc, along with a leaflet, before even having a chance to get dressed. This really ruined the experience for me as it immediately snapped us out of our relaxed state the whole treatment created, it felt inappropriate. I understand the girls probably have to do this, but if so it should be much more of a brief reminder of the leaflet that's available, and a few minutes after the treatment when they say goodbye, when you have at least had the chance to get dressed.
Further promotion went on when we were quickly handed a leaflet about a new facial range later on while we were on the loungers. This was fine, however the girls actually then went to talk to the people in steam room about this, stood with the door open. Again i imagine they wouldn't have found that too relaxing.
Cold drinks were available there for free however there was often no new cups.
All in all the treatments were good, the staff professional. But remove the sales pitches, children at certain times possibly, and add more loungers and this would be much nearer a 5 star experience; which sadly is wasn't.
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