We visit this pub fairly regularly with friends and family as we live really close by. I experienced some of the worst customer service today in the bar I have ever received anywhere!!! I was spoken to by the female (supervisor ?), behind the bar horribly when my partner asked a simple request. If I had spoken to someone like this in my place of work, I would have been seriously disciplined (and probably really embarrassed). Its a real shame, and we won't be back. You really shouldn't work in a customer facing environment if you are not willing to speak to people in a decent manner. I hope tourists of the city don't get this same experience!