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“A bed for the night - nothing special”
Review of Jurys Inn Glasgow

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Jurys Inn Glasgow
Ranked #33 of 93 Hotels in Glasgow
Certificate of Excellence
Reviewed 2 February 2014

We stayed for one night at the Jury's Inn last night. Our room was on the 3rd floor - I would recommend asking for a room higher up as the noise from passing trains was very loud despite the soundproofing in the rooms. It would be good if the hotel management put up some sign in the corridors reminding guests not to slam their room doors when coming and going as this was a problem from early morning. All in all the hotel is centrally located and fine for a night or two but wouldn't rush to stay here again.

Stayed: February 2014, travelled as a couple
Thank K E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 4 February 2014

Dear KE,
Thank you for your review. I am really disappointed that your sleep was disturbed by noise. Our rooms on the station side are triple glazed to avoid these problems however there was clearly an issue on this occasion.
Please feel free to contact me direct should you decide to stay again as I will personally ensure that your stay is an enjoyable one. - niall_oshaughnessy@jurysinns.com.
Regards,
Niall O'Shaughnessy
Deputy General Manager

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3,003 - 3,009 of 3,506 reviews

Reviewed 31 January 2014

The staff here are excellent, all very friendly and attentive. Niall, Pamela, David, agnieszca (apologies for the spelling) in particular were great. Breakfast good and quality of rooms lovely. Very clean and conveniently located.

Room Tip: Get a street view room if you can
  • Stayed: January 2014, travelled on business
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Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 4 February 2014

Dear Andrew,

Thank you for your excellent review, I am delighted that you enjoyed your stay and I have passed on your kind comments to all the team.

We are all looking forward to welcoming you back to the hotel next week.

Regards,
Niall O'Shaughnessy
Deputy General Manager

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Reviewed 30 January 2014

Once again we enjoyed an offer of a superior room with Prosecco. This time though we were given the prosecco at check in and Garry C in the bar kindly provided us with ice. Niall checked us in and out and was very efficient and welcoming with a really pleasant manner. The girl on the breakfast check in and all staff were polite and friendly. The room and bathroom had all the required toiletries etc. and was very clean. Another pleasant stay and we hope not the last.

  • Stayed: January 2014, travelled as a couple
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Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 4 February 2014

Dear Margaret,

Thank you for your excellent review, I am delighted that you enjoyed your stay and I have passed on your kind comments to Martha at breakfast and the accommodation team. If you are ever returning please let me know - niall_oshaughnssy@jurysinns.com.

Regards,
Niall O'Shaughnessy
Deputy General Manager

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Reviewed 29 January 2014

I come to Glasgow a lot on business and stay in many hotels all over the city but Jurys inn is my hotel of choice. Rooms are very comfortable and the cleanest I've slept in (Which is most important for me). Never had a bad sleep in the 8 or so times I've stayed here. All staff from the friendly receptionists to the efficient bar staff/waiters catered to my every need. You feel they really care about their guests. The blonde haired receptionist who greeted me on this stay was so warm and helpful. Can't fault this place. The bar food is awesome too if you like flame grilled steaks! 10/10 best in Glasgow.

  • Stayed: January 2014
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1  Thank mosthated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 4 February 2014

Dear Mosthated,
Thank you for your excellent review, I am delighted that you enjoyed your stay. The next time you are visiting Glasgow please feel free to contact me direct - niall_oshaughnessy@jurysinns.com.
Regards,
Niall O'Shaughnessy
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Conveniently situated in the centre of Glasgow near the river. Room was a double plus single which was well appointed and bed very comfortable. Did not eat in restaurant in the evening but the breakfast was above average for this standard of hotel. Overall a pleasant stay and I will stay here again the next time in Glasgow.

Stayed: January 2014, travelled on business
3  Thank Buzby4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 29 January 2014

Dear Buzby4,
Thank you for your excellent review, I am delighted that you enjoyed your stay.
The next time you are visiting Glasgow please feel free to contact me direct - niall_oshaughnessy@jurysinns.com.
Regards,
Niall O'Shaughnessy
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014 via mobile

We stayed using a voucher as we were attending a show at the hydro. Upon checking in we were told there was only one room available on the second floor, is that ok? We were under the impression that the rooms would have been allocated before we arrived and didn't realise we would have a choice. We were happy to take the room and double checked it was a superior room, seemingly all the rooms are the same it's just the package you pay for! Package included water, biscuits, free wifi and newspapers. We were told the room number and as the voucher included it, we were handed a bottle of bubbly and two glasses, not the easiest to carry along with our luggage, no indication to the stairs/lifts and the whole check in process done with no smile. Room was fine, nothing special but what we needed it for. Decided to have a bite to eat before we headed out. Two burgers and after waiting 30 min or so the kitchen managed to get the orders wrong. We explained that we weren't willing to wait another 30 min so would just eat them, we really should have left at that point! Burgers were awful, dry, crumbly and no seasoning at all. Chips were like cardboard. Went to reception to get wifi code and pointed out no water or biscuits. Arrived back at the room about an hour later to still no water or biscuits. Went out for the night and came back for a drink in the bar. Still no water or biscuits so told reception again. 5min after arriving back at our room 2 gentlemen arrived with the water and biscuits, thank you!! Awoke on the morning to a letter asking is to contact the reception with a copy of our bill attached. Called down and were told it was because there was no card number registered but after a few click low and behold there was the card number. 'Shall I just process the payment on this card now?' Well no you can wait until we are ready to check out! Didn't bother risking breakfast and check out was a non smiling affair again! Given bill total but no copy of the bill until we requested one. Yes we were asked if our stay was ok but to be honest with a lobby full of customers waiting to check out and other around complaining we just wanted to get out of there. Won't stay again

  • Stayed: January 2014
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2  Thank Demacml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 29 January 2014

Dear Demacml,
Thank you for your review.
Please accept my apologies for the issues you experienced during your stay. Please feel free to contact me direct if you would like to discuss the matter further - niall_oshaughnessy@jurysinns.com.
Regards,
Niall O'Shaughnessy
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

I stayed for the second time at the jury's inn this last week. Ever hint about the hotel is great: the rooms, the general decor, the breakfast, the competitive rates, the location. However, what lets the hotel down in my opinion is the staff. Apart from a few very helpful and committed individuals who were extremely helpful, knowledgeable, friendly and smiley (Agnieszka, Irish gentleman at reception and adorable brown hair lady welcoming guests at breakfast), the rest were just not bothered at all. They looked like they didn't want to be dealing with customers. Not the best job then if you don't like to be on the front line. I really think that you need to be a real 'people' person to do this kind of hard job. Answering customers queries writes by a 'yes' or 'no' and not trying to find a solution to problems they might have isn't the way to make a good impression. Maybe something to be addressed since this is the only let down of the hotel.

Stayed: January 2014, travelled on business
1  Thank Camille M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niall_oshaughnessy, Manager at Jurys Inn Glasgow, responded to this reviewResponded 29 January 2014

Dear Camille,
Thank you for your review and your positive remarks on the hotel and individual members of the team.
I am surprised that you found the team to be not bothered as they usually get excellent comments. We will take your comments on board and work with them to ensure all guests feel they receive the service they deserve.

Please feel free to contact me direct if you would like to discuss the matter further - niall_oshaughnessy@jurysinns.com.
Regards,
Niall O'Shaughnessy
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jurys Inn Glasgow

Address: 80 Jamaica Street, Glasgow G1 4QG, Scotland
Region: United Kingdom > Scotland > Glasgow > Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotel in Glasgow
#16 Luxury Hotel in Glasgow
#18 Business Hotel in Glasgow
#18 Romantic Hotel in Glasgow
Price Range: £67 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jurys Inn Glasgow 4*
Number of rooms: 321
Official Description (provided by the hotel):
Jurys Inn Glasgow is a four star hotel ideally located within a ten minute walk of Glasgow's 3 major stations - Glasgow Central, Queen Street and Argyle Street. The hotel is an easy 3 minute train journey or 20 minute walk from the Scottish Exhibition and Conference Centre and The Hydro Entertainment Arena, and is an ideal place to stay when visiting Glasgow both for business and leisure. For those planning a shopping trip the hotel offers a short 3 minute walk to St Enoch shopping centre as well as easy access to a plethora of nearby restaurants and bars to unwind in after a busy day in Glasgow. Jurys Inn Glasgow features all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which opens from 6:30am to 10:00am for breakfast and from 5:00pm to 10:00pm for dinner. Guests can also avail of 24 hour room service. If arriving by car, parking is available within a 3 minute walk of the hotel at Qpark Jamaica Street. Our comfortable bedrooms are suitable for up to 3 adults or 2 adults and 2 children. All of our 321 bedrooms have air conditioning and are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, tea, coffee and hot chocolate refreshment dock and Free WiFi. Guests who book direct with us can enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Glasgow with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Glasgow Hotel Glasgow
Jurys Hotel Glasgow
Glasgow Jurys Hotel
Jurys Inn Glasgow Scotland

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