I went to this starbucks when i was in a rush to catch a bus at the bus station. when i went in there was no queue and the place fairly empty. however, after i finished looking at the cakes available, i went to order and the staff were too busy chatting to see that i was waiting to be served. when i did get noticed, it was with an attitude as if i was in the wrong for being there and interuppting their conversation! there was no friendliness whatsoever, and the girl that served me practically shouted at me when i asked for an espresso; "a single or a double?" with a bitter edge to her voice. if you are that angry in general at a customer just being there, then you should not work in customer service!! i also bought a lemon muffin to take away. i stood at the end of the bar area to wait for my drink. and i waited....and waited...eventually I had to interuppt the conversation that the baristas were having to ask if my drink was ready yet. turns out that it was sitting on the machine, having been poured and sitting there, forgotten, for a good five minutes. it was disgusting and cold, but by this time the staff had already begun a fresh conversation about 'he said, she said....' i went to eat my muffin once i got on the bus. it was stale. i will never frequent another starbucks store again!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.