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“Be careful baths very slippery!”

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Premier Inn Glasgow City Centre Buchanan Galleries Hotel
Ranked #7 of 93 Hotels in Glasgow
Certificate of Excellence
Carlisle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Be careful baths very slippery!”
Reviewed 23 May 2014

Stayed in many Premier Inns as travel a great deal with my job. Food was good, bed was comfortable and staff helpful; however bath very dangerous and I have found this to be a problem in all of the Premier Inns I have stayed in. Despite being aware of this and being extra cautious had serious accident here: slipped whilst getting out of bath and fell onto bath rail and fractured ribs. Take extra care.

Stayed May 2014, travelled on business
Helpful?
1 Thank keith967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan A, Manager at Premier Inn Glasgow City Centre Buchanan Galleries Hotel, responded to this review, 10 June 2014
Thank you for taking the time to review your stay with us. We really appreciate your feedback as this enables us to improve standards and provide guests with the best possible service and a comfortable stay.

I was extremely concerned that you had an accident in the hotel and if you would be so kind to email myself on susan.aitchison@whitbread.com and we can discuss this further.

Warm Regards

Susan Aitchison
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Oakland, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2014

The location of this hotel is great -- right in the city center, and super walkable to all kinds of attractions. That said, I would definitely not recommend this hotel -- worst beds and amenities ever.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chelsea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan A, Manager at Premier Inn Glasgow City Centre Buchanan Galleries Hotel, responded to this review, 6 June 2014
Thank you for your review. It really matters to us that our guest have a great nights sleep and Im sorry to hear you felt this wasnt the case. All mattresses are made to Premier Inn specification and supplied by Hypnos. The firmness of the bed can indicate that this is a new mattress. For future bookings we would suggest speaking with hotel directly prior to booking as they would be aware of the rooms where a mattress had recently been replaced. Your feedback is very much appreciated as it enables us to improve standards and on the back of this, we asked for a full survey of the hotel beds.Thank you once again for your review.

Warm Regards

Susan Aitchison
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

good location. handy for bus station.central to all the shopping. staff on arrival were very welcoming and helpful. easy access to our room. Security of a very high standard. only thing was lack of room facilities ie tea coffee ect.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Billl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aviemore
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014

Perfectly situated for a city center break in Glasgow with a wide variety of shops eating establishments and museums right on the doorstep. We were up on the 17th floor with stunning views over Glasgow.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarnMhor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2014

No parking other than public 150yards away at additional cost of £13.50 per day. Nowhere to stop and unload other than double yellow lines. Bed creaked and was hard. Staff made promises but didn't complete on them. Was given wrong meal deal tickets which caused us no end of problems. On leaving staff argued the beds were the same as their other hotels but I know they weren't.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan A, Manager at Premier Inn Glasgow City Centre Buchanan Galleries Hotel, responded to this review, 14 June 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs.

Although we unfortunately do not have any control over the charges for car parking, you can contact the hotel to find out the specific charges. However the rates you have mentioned you have paid dont seem correct to the daily charge that we have agreed with our partner sites, so if you would be so kind to email myself on susan.aitchison@whitbread.com and I can investigate this further. I will also discuss your meal deal tickets and ensure there is further retraining thus to prevent a reoccurence.

The beds are all made by Hypnos which the staff are aware, however we are in the midst of doing a full survey on the beds to ensure that they are up to standard. I can only apologise for you not receiving a good nights sleep and as discussed I will be happy to discuss this by email.

Ihank you once again for your review.

Regards

Susan Aitchison
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omagh, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 May 2014

Stayed here before with the wife and found it very handy to the bus station and shops. The staff have always been really friendly and helpful and the rooms are clean and comfy and the breakfast is really tasty - sets you up for the rest of the day nicely!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FALKIRK
Level 6 Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 20 May 2014

What can i say that has not already been said about this perfect hotel.
1stly the staff at the desk are so helpful and cant be any nicer if they tried the hotel its self is off course new so everything is spotless the room again spotless with great large bed everything you need and the bathroom is lovely great deep bath with as much hot water as you want and great power shower.
We had breakfast yes its getting more expensive but its still great value for money again staff at breakfast were superb very friendly food again superb with loads to choose from breakfast was really busy but plenty tables and and no wait for any food.
All in all another superb stay at this hotel we will never bother using another hotel in Glasgow i have stayed in many and for the money you pay nowhere comes close to Buchanan Galleries.
Its like a 5 star hotel at 3 star prices i only hope Premier inn keep it like this a huge hotel like this will always need updating from time to time.
Keep up the good work all the staff at Prem inn Buchanan Galleries
see yous again very soon
Stevie & Debz

Room Tip: room 1801 is the 1 we will be asking for all the time
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank STEVIEDEBZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Glasgow City Centre Buchanan Galleries Hotel

Property: Premier Inn Glasgow City Centre Buchanan Galleries Hotel
Address: 141 West Nile Street | St Andrew House, Glasgow G1 2RN, Scotland
Region: United Kingdom > Scotland > Glasgow > City Centre , Cowcaddens
Amenities:
Hotel Style:
#1 Family Hotel in Glasgow
#2 Romantic Hotel in Glasgow
#3 Business Hotel in Glasgow
#7 Best Value Hotel in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Glasgow City Centre Buchanan Galleries Hotel 3*
Number of rooms: 210
Official Description (provided by the hotel):
Rich pickings for shopping and the arts, close to the King's Theatre and Glasgow Royal Concert Hall ... more   less 
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Also Known As:
Premier Inn Glasgow City Centre Buchanan Galleries Hotel Scotland

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