Took my daughter to No.1 Chocolate Factory for afternoon tea, I paid £15 for it with an Itison voucher. We were extremely disappointed.
When seated at table the waitress came to take our hot drink order.I I asked for a cappuccino for myself and a hot chocolate for my daughter, I also ordered a fresh orange juice for her explaining I would pay for that. The next minute the manager came rushing over to say that you only get one drink included with the tea! I replied yes I know I said so to the girl who served us! (I`ve been for tea dozens of times and tea and coffee is always unlimited). The coffee was lukewarm.
The cake stand arrived with 6 tiny sandwiches, 2 ham, 2 sliced cheese and 2 smoked salmon. There was no butter on the bread, sandwiches were dry and bland. The "cake" selection was sickly sweet, 2 little slices of caramel cake, 2 slices of a strange coconut/cream/chocolate combination!, 2 white chocolate covered strawberries(ok), and 2 white chocolate cup things filled with milk chocolate mousse(bleugh). Four tiny rock hard scones with cream and jam.
When I went to the till to pay for the oj, manager asked me how it was and looked shocked when I complained!!! He said no one else had ever compained!!
So I left very displeased telling him that we are going for lunch( as I was still hungry). My daughter ate one sandwich and one bite of scone, which is not like her at all, she couldn`t finish her hot choc as it was so sweet. She felt sick for ages afterwards. :( :(
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