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“Not bad for the price”
Review of Clifton Hotel

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Clifton Hotel
Ranked #75 of 93 Hotels in Glasgow
Reviewed 12 March 2012

PROS

Cheap at £49 for a double room with breakfast.
Situated across from Oran Mor.
Large room.
Parking.
Nice warm room.
Comfortable bed.

CONS
Early breakfast.
Carpet needed hoovering.
Shower rail held up by hook.
Hairs in the bath.

Not much to complain about given the cheap £49 room and would definitely stay again due to its location close to Byer's Road.
I was quite shocked at breakfast when a mother and daughter arrived in the breakfast room just after 9am to be abruptly told that they were too late for a cooked breakfast and could only have toast and cereal. At 9:25am a gentleman came into the room, sat down and was asked how he was, if he would like a full Scottish breakfast and did he want his eggs soft or hard?! The look on the mother and daughter's face was priceless and had I been them, would definitely have complained. I can only assume that this gentleman was perhaps the owner as nothing seemed too much trouble for him, but the staff did not handle the situation well and blatantly ignored the mother and daughter. You can't have different rules for different guests and they weren't even discreet about it!

  • Stayed: March 2012, travelled as a couple
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Thank Honey510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 - 209 of 274 reviews

Reviewed 17 February 2012

We booked this hotel as it is so close to Oran Mor. The hotel itself was not so bad - a bit dull and dreary, our room smelled of smoke, the cold tap wasn't working,shower a bit grubby, clean sheets but the thinnest of duvets on a freezing cold February night. All this we would have put up with for £59 (and asked for more covers and for tap to be fixed). However it was the staff that put us off. A very curt,grumpy woman on reception - almost rude? When I was asked to pay upfront (unusual?) I requested to see the room first, and was told 'well,you can see the room if you like,but you'll still have to pay'. Didn't like the display of cctv screens showing various parts of the hotel. Also didn't like the fact that there were always various men (the owner's/staffs' friends?) hanging around recetion. It just had a really uncomfortable feel about the place. In fact we felt so uncomfortable we decided we could not stay there. The thought of going bsck there after our party at Oran Mor would have spoiled out whole evening. So we checked out and checked in somewhere else. All-in-all a very expensive night!

  • Stayed: February 2012, travelled as a couple
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1  Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

Easy to find hotel, near train station, botanical gardens and close to city centre. We had a large bedroom with modern bathroom, flat screen tv , pleasantly surprised. Lovely and warm, free parking full breakfast included for a very reasonable £65 for 3 people. Chosen for location to SECC. Found staff pleasant and enjoyed stay.

  • Stayed: February 2012, travelled with family
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Thank sandgrown2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2012

I was looking for a hotel/guesthouse in the West End of Glasgow at extremely short notice for Hogmanay, and booked an ensuite room at the Clifton Hotel for a very reasonable £39.

At that price, I wasn't expecting too much but I was pleasantly surprised when I checked into the room (Room 9), as it was extremely clean, well-furnished and included tea/coffee making facilities, a large plasma TV and plenty storage space. The bathroom was small but very modern and again very clean.

I would agree that there is a fair amount of noise from traffic on Great Western Road, but as I was only staying one night, arriving late and leaving early, this wasn't a problem for me at all.

Cooked breakfasts were served in a small room just off the reception, but other than that there isn't anything else to the hotel, it really is more of a guesthouse.

If you are looking to stay in the West End and aren't overly bothered about hotel facilities and just want a nice room at a cheap price, then I'd recommend this place. However, DO NOT USE THE LOMOND HOTEL OR BOTANIC HOTEL which are also on Great Western Road/Buckingham Terrace (see my other reviews).

Room Tip: Room 9 is well furnished with a good bathroom, but is at the front so can be noisy
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  • Stayed: December 2011, travelled solo
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1  Thank CRS111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

**NB: This review of 3 stars is given conditionally on the basis that staff customer service is improved. **

"The Clinton hotel" is a little misleading as a name for the type of facilities that are on offer. I would describe the Clinton as a good guest house (as it is listed by the AA guide and Visit Scotland) rather than a hotel. The building is lovely and the location is fantastc, just a short walk to the subway to take you right into the heart of Glasgow.

We stayed in room 14 which has taken a bit of a bad rap from this website. Although the view is bad the room was relatively clean ( some marks on the walls). The bathroom was very nice although i did struggle with the shower because of the low ceiling (I'm 6ft ). Friends of ours were staying in other rooms on the front of the building and their rooms were of a better standard. I would advise that at the time of making your booking you ask for any room other than 14 if the comments from other reviews put you off staying here, because the standard of rooms elsewhere in the clifton is pretty high for a guest house.

I would say that the main problem is the quality of customer service. Staff were quite abrupt during breakfast and seemed desperate to get everyone through asap rather than letting them enjoy the good breakfast that was provided (which was much better than the sort of thing offered at most travelodge places)

The nice reception area, with sofas and a television seemed to serve as the staff room rather than a place where guests could sit and relax which was a disappointment. It also made you feel rather aquard when you were there , as if you were imposing on their time.

I would say that the clifton could be a much nicer place to stay with one simple improvement: a little staff training in customer service. If the general attitude improved i would definitely recommend the clifton to a friend.

  • Stayed: November 2011
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2  Thank tomfeistwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2011

This was our second trip to the Clifton and again we were in room 12. The room was very clean and spacious, it is front facing with single glazing so you do get traffic noise but it is to be expected in a City like Glasgow. Our radiator didn't work so we were freezing our first night but we soon had a portable heater in the room and the main heater was repaired on our second night. Breakfast was very filling and served quickly. Parking can be difficult if you have a large car, we made sure we were back at the car park for 3pm and never struggled for a parking space.
Bathroom needed to be replaced, bath was cracked but all in all we had a nice stay and would return.

Room Tip: Go for a rear facing room if the road noise is likely to bother you.
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  • Stayed: November 2011, travelled with family
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1  Thank Sheslikeastarox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2011

Nice guest house, its says it is a hotel but you cant call somewhere a hotel if theres no facilities/room to sit other than the room itself!

The price is fair for the room, bathrooms modern and clean, room decent size but fairly basic which is what you would expect for that price. Towels were replaced next day which was nice but the floor which needed hoovered wasn't.

Check in smooth and polite but this was the staff at their best! The rest of the stay we were witnesses to some of the best examples of worst customer service ever! Working in a hotel, bar and restaurant ourselves we know the importance of customer service and frankly there was none at the Clifton! The first morning for breakfast we arrived at 845am and sat down without being greeted. The kitchen door was open which was very very distracting and slightly unpleasant. Good range of cereals, juice and fruit. Felt a little like being herded through breakfast so that the staff could finish and get theirs! Our group felt very uncomfortable when some girls were confronted bluntly about breakfast being finished when they had been waiting for a few minutes to even be acknowledged. It was literally a minute or 2 past 9am and the receptionist/chef/waitress came out and argued with them very rudely until giving in eventually! Most of the staff during our stay were either rude, abrupt or had no manners at all - thumping breakfast in front of you with no excuse me please just excuse me! Also 7am to 9am for breakfast at the weekend is slightly on the mean side especially when its a weekend to relax!

I would not come back again simply because of the staff! Nice place if you don't care for good customer service!

Room Tip: room 5 nice and spacious, but front facing so noisy! Room 9 good for single person but noisy! Room 1...
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  • Stayed: November 2011, travelled with family
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1  Thank daisychain0705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clifton Hotel

Address: 26-27 Buckingham Terrace, Glasgow G12 8ED, Scotland
Region: United Kingdom > Scotland > Glasgow > West End
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in Glasgow
Price Range: £34 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clifton Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
In a quiet area of Glasgow's West End, Clifton Hotel is a Victorian town house with free Wi-Fi. Great Western Road is nearby.Each room at Clifton Hotel features Freeview TV and tea/coffee making facilities.There is an elegant TV lounge at the Clifton, as well as antique furniture and a traditional spiral staircase.The Scottish Exhibition Centre and the Royal Concert Hall are within easy reach. There are good public transport links to the city centre. Check in from 3pm to 10pm. ... more   less 
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Also Known As:
Clifton Hotel Glasgow, Scotland

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