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“Not a four-star establishment”
Review of Embassy Apartments

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Embassy Apartments
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a four-star establishment”
Reviewed 16 October 2007

I would not recommend staying at the Embassy Apartments. We had a wedding party of 15 individuals that stayed at the apartments in early October, 2007, I had looked at the place beforehand and found it looked nice and recommended guests stay there. I am now very embarrassed I made the recommendation and would not suggest staying here.

The staff was extremely unfriendly.

One group had made a reservation on the internet, only to find the apartments did not have the booking.

I tried calling the rooms externally on a number of occasions and they desk would not pick up or would hang up the phone rather than making the transfer. (You cannot dial the rooms directly.)

One room was late in checkout (1:30 PM, instead of 11 AM). The guests had requested a pardon to checkout because they had been lost for 2 hours, but another 104 pounds (cost for a night's stay) was charged regardless. (I phoned the McQuade Group, who runs the apartments, to ask for the matter to be investigated, but they would not budge.)

The rooms were cold, and by the end of the stay, a portion of the guests had bunked up at other hotels rather than stay at the Embassy Apartments. You have to pay for all nights (less than seven) up front, so they were out the money.

I would expect additional charges, inflexible staff and poor room standards in a hostel or “budget” accommodation, but not in a four-star establishment. If you’re looking for four-star service, do stay at the Embassy Apartments.

Stayed October 2007
Helpful?
Thank mac226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
LONDON UK
Level Contributor
89 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 7 January 2007

We stayed here for 2 nights in December 2006.

On arrival we were shown to a room at the back of the building on the ground floor. Although it was clean it stunk of damp and the bed actually felt damp. This was probably due to the fact the room was small and there was no extractor fan for the shower.

When we complained we were moved to a much bigger room on the first floor at the front of the building. I'm sure it was a much more expensive room but we weren't charged any more for it. The room was spotlessly clean, the kitchen was excellent and the bathroom and shower were fine.

The staff were pleasant and we would stay there again as the location is great for walks along the river and for Byres road and all it has to offer. We didn't have breakfast there so can't comment.

Worth the money if you prefer self catering and can avoid the damp room...

  • Liked — Location for west end of Glasgow
  • Disliked — Offered a damp room first.
  • Tips/Secrets — Ask for a room at the front.
  • Stayed December 2006, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank STEVEUK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Apartments

Property: Embassy Apartments
Address: 8 Kelvin Drive, Glasgow G20 8QG, Scotland
Region: United Kingdom > Scotland > Glasgow
Amenities:
Hotel Style:
Ranked #5 of 49 Speciality Lodging in Glasgow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Embassy Apartments 3*
Number of rooms: 6
Official Description (provided by the hotel):
These 4 star apartments are decorated in a classic style and are located directly behind Glasgow's famous Botanic Gardens, the lively Byres Road with its numerous restaurants, bars and shops is a 5 min walk. ... more   less 
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Also Known As:
Embassy Apartments Glasgow, Scotland

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