I booked a double room online for myself and a friend as we where attending business meetings around Glasgow. On arrival we where told after having paid a large amount through our credit card that the room was already booked and the receptionist, Johnny offered us a single room instead.
The receptionist looked half a sleep I honestly could not understand what the gentlemen was saying and he smelled of alcohol. I was feeling a little uncomfortable at this point he showed us to 1 single room for 2 people :S I asked him I paid for a double room where is my friend supposed to sleep he replied ''on the floor or use can try and squash into the single bed'' at this point I was outraged! I told him i want to speak to the manage he advised me that there is no manager he said the owner named Tony is in charge of everything including the rule to say that there is no manager when someone asks to speak to a manager and he also told me that tony does not believe in refunds - At this point I was in disbelief and thought are they for real. I asked who is the owner who is this tony that you speak of the receptionist showed me a picture bizarrely and then walked out!!! we left straight away and did not receive any refund or any contact from anyone including the owner. I am disgusted and also creeped out by that mans behaviour!!!!!!!!!!!! AVOID it was like a scene in a horror film!!
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- Also Known As:
- Onslow Guest House Glasgow, Scotland