I booked two rooms with double beds for my family. However the confirmation e-mail revealed that the check in date was mistaken and for one day later than I asked for. I contacted with ibis budget hotel Glasgow reception through phone and e-mail immediately. As a result hotel reception confirmed that the date for reservation was changed as I requested. During that change process nobody informed me about a price change. However when we arrived to the hotel the reception told me that the reservation date was not changed and asked me to pay double price for the rooms (Instead of 50.6 GBP per room they asked me to pay 90 GBP per room). Since it was late evening, I had to little kids and my parents with me and I could not afford that much money I only took one rooms instead of two rooms. In addition to that after our holiday when I checked my bank record I realised that I was charged 15% of the original booking price during the reservation period (15% of 101.20 GBP = 15.18 GBP) by the agent. The hotel should have taken that amount into consideration; they even did not mention it. As a result I was put in a very difficult position during my holiday and they showed no good intention to help me resolve the issue and overcharged me in two respects (one with double price and second with disregarding the money I was already charged by the booker agency in advance).
- Official Description (provided by the hotel):
- The Ibis Budget Hotel offers modern, comfortable rooms at budget prices. We pride ourselves on the excellent value for money, Situated in the Springfield Quay, one of the Glasgow's largest entertainment centres. All rooms have flat screen TV's with over 130 free view channels. Free Wi-Fi in all bedrooms and public areas. Free indoor and outdoor car parking.The hotel is surrounded by restaurants and amenities including 12 screen Odeon Cinema, ten -pin bowling venue, Mecca bingo, and Scotland's largest Casino, Alea. The hotel is within walking distance of Glasgow city centre, 5 minute's drive to Scottish Exhibition and Conference centre (SECC) , 5 minutes' drive to the Glasgow Central rail station, 5 minutes in a taxi from the O2 Academy and 15 minutes' drive to the Glasgow International Airport.We are proud to offer:Friendly helpful staff available 24/7165 en-suite bedrooms with free Wi-Fi and a flat screen televisionContinental Buffet Breakfast at £4.95 per person 24/7 "Fraiche" offering sandwiches, snacks and drinks.Very competitive pricesComfortable and modern roomsFree Wi-Fi availableFree car park Discounts for Ibis Budget hotel residents at restaurants located in Springfield quay (Ashoka at the Quay , Panda's, Chiquito and Alea)Guest are required to bring a form of personal identification when paying by cash. Acceptable forms of ID:· Valid photographic driving licence· Valid Passport ... more less
- Reservation Options:
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- Also Known As:
- Etap Glasgow
- Hotel Ibis Budget Glasgow Scotland