My family have had a property at Dalfaber since it opened. We haven't eaten at the Restaurant for 6 years as it was so bad. Decided to give it a try and we were surprised to find that it's probably worse than before. Ordered Venison stew and Shepherds pie. After five minutes we were informed there was no Venison so changed to medium rare steak( it advertises as a steak restaurant) We waited 40 minutes with no food then asked where it was; a few minutes later it arrived. In the meantime I over heard a Mummy at the next table ( the only other table in use!) say I think the service is quicker at home!! The children were getting restless with the long wait, Steak looked fine, not brilliant presentation. It was Medium not Medium Rare as requested ; something in a Steak Restaurant you would expect it to be just right. The Shepherd's Pie was inedible, tasteless and dry. Very poor presentation. Schools dinners would be better! When we pointed out the poor quality of the meals the manager was called . He seemed surprised as if this never happened but reading other review this is not an unusual problem. Goodness knows how they cope if there were more than 2 tables to service.
Earlier in the week my daughter, son in law and 1 year old daughter ate there, here is her tale!
So we went for dinner because the welcome notes you get advertised 30% off and kids eat free between 5pm and 7pm although the sign on the bar says 5pm-6.30pm or vice versa, anyway we turned up at about twenty past 5 and I double checked about the deal before sitting down. We ordered the bread basket and oil and vinegar and haggis balls for us all to share for starter and the kids platter for Anneli which was priced at £3 after about twenty minutes the lady came out with a ginormous plate of chicken fillets chips and peas (we didn’t order this) she apologised and said she’d pressed the wrong button, but by this time we were just happy to see some food so said we’d keep it as long as we were only charged for the platter which we ordered rather than £7.50 for the chicken a further 20 minutes, Anneli has eaten all the peas and some chicken we got our bread and haggis balls, the balls were lovely the bread was stale and had been reheated too often, but by this time nearly an hour after we’d sat down Anneli was getting restless so we ordered strawberries and melon from the children’s menu for her after about 10 minutes they came back and said they had no melon. At this time there was only us and one other couple with their adult disabled boy in the restaurant at this point we asked to take away our main courses another 15-20 minutes till they came out in the boxes by this time Anneli was over tired and miserable ...so were her parents.
We certainly won't be back
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.