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“The stay was a disgrace from start to finish!”

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Silverglades Holiday Homes
Certificate of Excellence
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The stay was a disgrace from start to finish!”
Reviewed 2 January 2014 via mobile

These lodges state in the welcome pack that the guests are required to clean the properties afterwards. Which is fair, If the place was clean in the first place.
There is dust and dog hairs and mess all over every floor! They provide a mop, but no brush for the floor and no bleach or fairy etc..
The hoover provided was disgusting and stunk the house out all day!
Severe lack of hot water, plates and everything was a bit old fashioned and rough!!
Cannot believe we paid £700 for 4 days of this rubbish. And the lady in the office didn't really care. Just said ' oh dear ' !!
Overall nice place but really need professional cleaners and upgrading!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mbarrsuperstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 8 January 2014
I am really sorry that you were not happy with the standard of your accommodation and I must apologize that it sounds as if your stay with us feel well below our normal high standards.
Your comments have been noted and will be passed on to the Housekeeper and owners for us to look into and correct.
We pride ourselves with the positive feedback we have always had from our guests on our high standards and we do apologise and hope that you continue to come and stay with us again.

Julia Hay
Marketing Manager
Silverglades Holiday Homes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

217 reviews from our community

Traveller rating
    160
    44
    9
    2
    2
See reviews for
113
59
1
1
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Greenock, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

Don't really want to tell you all of the fabulous stay we had because I want it always to be available. Simple and quiet. A great bolt hole away from the hectic lives we all live. Friendly stay with a yesteryear simplicity. Very relaxed three night stay with two teenagers who loved it. Third time we've stayed here and will be going back. This is a quiet place where you can get away from it all but yet our teenagers loved the strolls through the village and since we got snow, the snow ball fights and sledging.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 30 December 2013
Thank you for your kind words, we are so glad you enjoyed your stay with us and that you even got snow for your Festive stay. We hope you come up again during 2014.

Best wishes for the New Year.

Julia Hay

Marketing Manager
Silverglades Holiday Homes
Aviemore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 November 2013

This is our second visit and I am sure there will be more to come. Great base for exploring the mountains. The accommodation is excellent, spotless and high quality interior and appliances. A great place to unwind.

Room Tip: The four star Rowan properties are great for two people and could easily pass for five star. Lovely...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 3 December 2013
Thank you for your great review and glad you came back to us for a second visit. The Rowan's are very popular for couples and we often have some great deals on them too.

We look forward to welcoming you back for your third visit with us and remember to ask for your Silver Club loyal customer discount which all returning customers get.

Regards

Julia Hay
Marketing Manager
Silverglades Holiday Homes
Aviemore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgetown, Barbados
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2013

We were staying locally the previous week. With a 10am departure and Silverglades entry of 4pm. We travelled to Silverglades, to ask whether we could leave our bags etc., Infact, the very helpful Lady on Reception would endeavour to get us in by 12noon. She did! What a treasure. We all had a very good stay and would recommend to anyone.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 3 December 2013
Thank you for your very kind comments and we are glad we manage to check you in early. We always try to have the properties ready as early as possible on a guest's check-in day.

We hope you come up and stay with us again soon,

Regards

Julia Hay
Marketing Manager
Silverglades Holiday Homes
Aviemore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 November 2013

We stayed in the Rowan 4 star for a 2 night break, no snow for skiing but fabulous stay. The rental was very well appointed with dishwasher, washing machine, wireless internet and all the other home comforts you would expect. I think that we stayed in a newly renovated rental. Everything was lovely and clean. We checked in late and all the instructions and key collection was super easy and well organised. We would certainly stay again, hopefully the 2 night short break stays remain available!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy_Wareing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 20 November 2013
Thank you for your kind review. The 2 night breaks have been very popular with our guests and we hope to continue them next year. Hope you have snow for skiing next time you come up.

Regards

Julia Hay

Marketing Manager
Silverglades Holiday Homes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 November 2013

Once again a wonderful week high standard could not have asked for more very clean decor and kitchen excellent nice views towards the Cairngorms short walk to avimore village great helpful staff nothing to much trouble from booking to departure. Makes a perfect holiday we are hooked so to speak and will be back soon my advice to anyone thinking of going to silverglades just go you will not be disappointed I promise

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandra_duffy138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 20 November 2013
Thank you Sandra for yet another very kind review, it is always good to know we are still keeping our regular customers happy year after year. Hope it is not too long before you are up with us for another stay.

Regards

Julia Hay

Marketing Manager
Silverglades Holiday Homes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 November 2013

first class accommodation warmly greeted by plesant staff with wonderful views everything in the bungalow was in excellent conditioneasy access to the village and amenities within reach....Comfortable Warm and set at the right price

Room Tip: Views stunning
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverglades, Manager at Silverglades Holiday Homes, responded to this review, 20 November 2013
Thank you for your review and we are so glade you enjoyed your stray with us. We look forward to welcoming you back again soon.

Regards

Julia Hay

Marketing Manager
Silverglades Holiday Homes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silverglades Holiday Homes

Property: Silverglades Holiday Homes
Address: Dalnaby, Aviemore PH22 1TD, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Badenoch and Strathspey > Aviemore
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 26 Speciality Lodging in Aviemore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Silverglades Holiday Homes 4*
Number of rooms: 28
Official Description (provided by the hotel):
We have 28 stylish, 3 & 4 star self catering holiday homes in Aviemore, each with their own private garden, BBQ, patio area, private parking and fully equipped to meet all your holiday needs. To ensure your stay is a happy and pleasurable one we have staff on site at our reception to offer friendly support and information on the area and activities. Any day check-in and 2 nights breaks. ... more   less 
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Also Known As:
Silverglades Hotel Aviemore
Silverglades Holiday Homes Aviemore, Scotland

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