The location is stunning. Aviemore and the Cairngorms are beautiful and the resort is ideal as a base to explore the area. The resort is a bit confusing initially, it's unclear whether to go to the main reception or the individual hotel to check-in. Reception staff were friendly and helpful although information given was not always consistent from customer to customer based on overhearing what others were told. The room was pleasant enough though quite cramped, the view was nice. The ensuite was clean, but the shower was poor and the products supplied were pretty nasty. The biggest disappointment with our stay was the restaurant. One of the major factors in choosing this hotel was the "fine dining" restaurant as we enjoy eating well when away. This was simply not a true description of the experience. The service was chaotic and disorganised, with an apparent lack of any kind of system or set procedures for service. The staff were all very nice and tried hard but they were really all over the shop. The quality of the food was also disappointing, cheap cuts of meat and sub-standard ingredients were used and the menu read as far more appetising than the food ended up being. The staff seemed to be struggling with the volume of custom even though there were always empty tables, and the number of children in the restaurant late in the evening was surprising. As it was school holidays we expected lots of families, but not necessarily in the fine dining restaurant at 9.30pm! The staff did their best to apologise for the slowness of service and noise level of the restaurant. They also tried to keep up the high end pretense by silver service and laying napkins etc but it was simply not enough. The worst part was getting the bill, customers were being asked to walk to the greeting table to obtain their bill and without exception each had to wait 5-10mins to get it. There were bits of paper everywhere and on no occasion was our bill correct, and always undercharged I should add. Often a highlight of a quality hotel stay, the breakfast was poor quality and had a very awkward setup. Despite this, we had an enjoyable stay. The other resort facilities including shop, bars, leisure centre etc were very good. We would certainly return to the area, but perhaps not this resort.
- Official Description (provided by the hotel):
- Relax in style and complete comfort at the 4-star Macdonald Highlands Hotel. With 151 luxury rooms-with-a-view and its own signature restaurant, Aspects, boasting spectacular views of the Cairngorm Mountains, the Highlands Hotel is ideal for discerning business and leisure travellers. For relaxation there's direct access to Aviemore Activity Centre, a TV lounge with comfy sofas and a DVD player, and the cozy Laggan whisky bar. ... more less
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- Also Known As:
- Macdonald Highlands Aviemore
- Macdonald Highlands Hotel At Macdonald Aviemore Resort Scotland
- Hotel Macdonald Highlands