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Macdonald Highlands Hotel at Macdonald Aviemore Resort
Ranked #7 of 11 Hotels in Aviemore
Reviewed 15 February 2011

My family and I are just back from a stay at the Highlands Hotel in Aviemore which we have used a few times now and have always been impressed with the facilities and standard of room we have had , this particular stay was not any different.
Right from checking in with Katrin to checking out with Gordon and Gina the friendliness and warmth of the staff was very evident and they all seemed to have a smile on their face which is re-assuring when staying at a hotel as it gives the impression that they are happy and content with what they are doing. Our room was an executive family one which was very comfortable with a large bed and two singles for the children and a large bathroom with good sized bath ( excellent for a soak after a day on the slopes). We were also just along from the leisure centre which we used in the morning before breakfast to shake off any stiff joints from the previous days exertions.The fitness suite I am told by my wife was also state of the art with plenty of equipment and machines for a right good workout.
The food in Giovanni's was as tasty as ever with our two children eating from the fairly extensive kids buffet ( not just sausage and burgers on offer). After that we went to the family entertainment in the Peregrine Suite which is just above the main reception and was a mix of young childrens interactive games and a Broadway presentation which was very well attended by all ages.
Another touch which I was delighted with was a bottle of chilled white wine in an ice bucket left in our room for us which we were not expecting but appreciated greatly. We are members of their loyalty club and have stayed at the Aviemore resort three or four times in the last year and this is maybe a little thank you for being loyal customers.
Top of the Pops is how we would describe our stay at the Highlands Hotel with a big pat on the back to all staff who we met.
Very soon we are off to the Alps for a wee skiing holiday but hopefully will be back to the Highlands Hotel for another enjoyable stay and some skiing before the season ends.

  • Stayed: February 2011, travelled with family
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2  Thank skiboy_robertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldAviemore, Guest Relations Manager at Macdonald Highlands Hotel at Macdonald Aviemore Resort, responded to this reviewResponded 23 March 2011

Dear skiboy_robertson

Many thanks for your positive comments it is so wonderful to hear that you enjoyed your stay with us at the Highlands Hotel. I have passed on your kind remarks to all of the relevant staff.

The leisure facilities have proved very popular with many of our guests.

I know our executive chef and his team are incredibly dedicated to producing the finest dishes sourced from the finest local ingredients.

We look forward to seeing you again soon.

Gina Macpherson
Guest Services Manager

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751 - 757 of 831 reviews

Reviewed 7 December 2010

We booked a package deal of 2 nights accomodation which included food vouchers, not a cheap weekend stay!! However due to the tremendously bad weather, all routes from our home to aviemore were closed (we tried for 5 hours in terrible conditions). called the hotel to let them know that we would not be able to make it and asked if we could arrange different dates......... they said they would call back.........which they did not! I called back again and tried the same approach of re booking alternative dates the firm answer was no chance.......therefore we have now been charged almost £200(cancellation charge) for a break we didn't take!!! We stay in Aviemore more than 6 times per year and would love to recommend this hotel, but can't.......poor show from customer relations!

Stayed: December 2010, travelled with family
4  Thank lyndyloo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2010

Their view of customer service would resemble that of a hissing badger's. While cute and cuddly from 100 feet away, get close and you'll have an entirely different experience. They place seems to be populated and run by people who think you owe them something even though you are a customer.

  • Stayed: October 2010, travelled on business
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1  Thank adventuretraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldAviemore, Guest Relations Manager at Macdonald Highlands Hotel at Macdonald Aviemore Resort, responded to this reviewResponded 23 March 2011

Dear adventuretraveler1

Thank you for your comments. We have always had a passionate approach to hospitality and we would welcome comments and suggestions moving forward from any guest who does not feel we have succeeded in this.

If you would like to contact me at the resort directly I would be more than happy to discuss your comments further.
Gina Macpherson
Guest Services Manager

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Reviewed 15 November 2010

We were originally booked into The Four Seasons for our 2 night DB&B break but we received a call a few days before advising that we'd been upgraded to the Highlands.

Upon arrival we were imediately checked in by the friendly and helpful reception staff and made our way to our accomodation. The room itself was large and basic but it was extremely clean. The only downside is that the walls are relatively thin so you do occasionaly pick up some noise from the corridors, but nothing significant.

We dined in the bar on the first night and in the A La Carte (Aspects) on the second. Although the menus in both are small the standard of food is excellent. A special mention must go to the waiting staff who were extremely efficient. Breakfast is buffet style in Aspects restaurant and the selection of food caters for everyone.

The facilities in and around the hotel are first class. The swimming pool and leisure facilities are probably the best that I've seen at a hotel in the UK and the gym is very well equipped.

I'll definitely return.

  • Stayed: November 2010, travelled as a couple
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1  Thank DoctorChist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldAviemore, Guest Relations Manager at Macdonald Highlands Hotel at Macdonald Aviemore Resort, responded to this reviewResponded 16 November 2010

Many thanks DoctorChist for the positive comments that you have given our hotel and we are delighted that you enjoyed your stay with us. I have passed on your kind remarks to all of the staff and we are happy to have been of service to you. Thank you for your positive comments that you have given concerning the food you received. I know our chef, Chris and his team are incredibly dedicated to producing the finest dishes sourced from the best ingredients. They shall be so pleased that you enjoyed your dining experience. Our leisure facilities have proved very popular with many of our guests.
If you are planning on visiting us again DoctorChist, please do not hesitate to contact me and I would happy to assist you.

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Reviewed 9 November 2010

when we arrived check in was quick and staff polite.the room when we arrived was freezing,the radiator didnt seem to work,but the heater on the wall worked so we used that.the room was smaller than we are used to,but it was clean.the bed for some reason seemed to be on different levels,ie 2 single beds pushed together which ended in a terrible sleep.we had dinner in aspects ,which was very good ,and breakfast was also good.the hotel is very well placed for access to the town.overall average hotel,but clean with good food

  • Stayed: November 2010, travelled as a couple
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Thank LESLEYE_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldAviemore, Guest Relations Manager at Macdonald Highlands Hotel at Macdonald Aviemore Resort, responded to this reviewResponded 13 November 2010

Thank you for your comments Lesleye_10. Delivering the highest standards of service for all our guests is at the heart of our core values and I would always welcome your feedback where you feel that this has not been the case. With regards to the problem you experienced with the bed we have taken steps to rectify the issue to ensure this does not happen again.
Many thanks for your positive comments regarding the food you received. I know our chef, Chris and his/her team are incredibly dedicated to producing the finest dishes sourced from the best ingredients. They shall be so pleased that you enjoyed your dining experience.
If you are planning on visiting us again, please do not hesitate to contact me and I would be more than happy to assist you.

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Reviewed 8 November 2010

Fantastic service hard working staff and very attentive management. This was a great venue for our conference thanks!

  • Stayed: November 2010
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Thank Dunbar2873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldAviemore, Guest Relations Manager at Macdonald Highlands Hotel at Macdonald Aviemore Resort, responded to this reviewResponded 13 November 2010

Many thanks Dunbar2873 for the positive comments that you have given our hotel and we are delighted that you enjoyed your stay with us. I have passed on your kind remarks to all of the staff and we are happy to have been of service to you.

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Reviewed 27 October 2010

We arrived in Aviemore for a short break on a thursday after booking the Aviemore Inn online, when checking in at the main reception we were told that we had been upgraded to the Highlands which was a nice surprise. The room was large and very comfortable with a nice bathroom and haveing worked as a hotel housekeeper in the past I could see no issues with the cleanliness I know the corners that some cut. The buffet breakfast was of a very high quality, much better than I have had at other more expensive hotels, all the staff I met were very helpful and polite, the bar area was tasteful and cozy and the bar prices were not too excessive, £3.50 for a Pint comapered to £3.10 in my local rural standard pub. It was granted a bit of a walk to the rooms but then it is a very large buliding, we found the fires exit mentioned which took us straight to the carpark, it is beyond me how people could not find the main entrance it is beside bar and reception and just along from the fire exit .

  • Stayed: October 2010, travelled with family
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Thank flic22s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacdonaldAviemore, Guest Relations Manager at Macdonald Highlands Hotel at Macdonald Aviemore Resort, responded to this reviewResponded 28 October 2010

Many thanks for the positive comments that you have given our hotel and we are delighted that you enjoyed your stay with us. I have passed on your kind remarks to all of the staff and we are happy to have been of service to you.

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Additional Information about Macdonald Highlands Hotel at Macdonald Aviemore Resort

Address: Aviemore Highlands, Aviemore PH22 1PN, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Badenoch and Strathspey > Aviemore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Aviemore
Price Range: £83 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Highlands Hotel at Macdonald Aviemore Resort 4*
Number of rooms: 151
Official Description (provided by the hotel):
Relax in style and complete comfort at the 4-star Macdonald Highlands Hotel. With 151 luxury rooms-with-a-view and its own signature restaurant, Aspects, boasting spectacular views of the Cairngorm Mountains, the Highlands Hotel is ideal for discerning business and leisure travellers. For relaxation there's direct access to Aviemore Activity Centre, a TV lounge with comfy sofas and a DVD player, and the cozy Laggan whisky bar. ... more   less 
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Also Known As:
Macdonald Highlands Aviemore
Macdonald Highlands Hotel At Macdonald Aviemore Resort Scotland
Hotel Macdonald Highlands

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