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Hilton Coylumbridge Hotel
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Reviews (3,214)
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3,214 results
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702
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799
1,131
702
374
208
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All reviewswoodshed barfun housefamily suiteinverdruie restauranttoddler breakmain restauranttwo double bedscrazy golfswimming pooltennis courtskids clubbreakfast and dinnergreat for kidsschool holidayssoft playoutdoor activitiespublic areas
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2,011 - 2,016 of 3,214 reviews
Reviewed 10 April 2014

Found the hotel to be a very pleasant place to stay. staff were all excellent and very helpful. Breakfast was very good, evening meal was okay, didn't try the Bistro. Great hotel if you have kids, gives you a bit of relaxation time knowing they are having fun at he kids club, which my five year old grandson thought was fab.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this reviewResponded 15 April 2014

Thank you for your recent review on your stay at Hilton Coylumbridge and was delighted to read that you had a great stay and that your grandson enjoyed the facilities we have for our younger guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Simply the best hotel around for familys can guarantee you will have a great break if you're a family but maybe not so much if you're a couple. Food is excellent and there's so much to do n site and off site nearby just brilliant will definitely be back!

Stayed: April 2014, travelled with family
Thank Euan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this reviewResponded 15 April 2014

Thank you for your comments on your recent stay at Hilton Coylumbridge and was delighted to read that you and your family had a very enjoyable stay and do hope that we get the opportunity to welcome you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

Fantastic hotel to take dogs and children. Made to feel so welcome with the dog and so accomodating. We had an 8 month old cocker puppy and even this was fine. Bed was disappointing though, very hard, but we were only there for one night.

  • Stayed: April 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this reviewResponded 15 April 2014

Thank you for your review on your recent stay at Hilton Coylumbridge and was pleased to read that you, your family and puppy had an enjoyable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

The hotel is in serious need of a revamp. The property is dated, there are attempts in public areas but the stepping into the corridors and rooms immediately transports one back into the seventies.

There are some irritations in staying here:-

Wifi, only 2 devices which you can log onto in the rooms, despite paying for them, luckily I get mine free as a gold member. My friends have problems even getting on... The reception tried to help with varying degrees of success. One other minor irritation is that the login required the last names in capital letters, while the rest of Hilton properties requires the only the 1st letter in capital letters.

The mattresses require refreshing as well, I can feel the springs as I move my weight around the mattress.

We had a dinner and breakfast package. We had dinner in the Inverdruie Restaurant without much expectations, having seen the state of the hotel beforehand. The restaurant looks recently renovated. The food was well cooked and we enjoyed it. Breakfast was good too.

Despite the creaking infrastructure, the staff we have encountered were professional, friendly and more than willing to help

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
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Thank Sh4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this reviewResponded 15 April 2014

Thank you for your review on your recent stay at Hilton Coylumbridge and your comments are very much appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We have previously had a couple of pleasant visits to this "Hilton" and this experience underlined my belief that large hotel chains milk their investment as much as possible, shirking the need to keep their places modern & fresh.

First, the good:

Location – as our break was to get as much ski time in as possible, the location is excellent

Food – Has improved quite a bit since our last stay. Breakfasts are perfect before a day on the hill. But PLEASE invest in another waffle machine – queues are not acceptable!

Service – Variable, bar staff were good, front desk and restaurant supervision were woeful. Staff barely left enough toiletries for one person, let alone 4 of us, had to chase to get more!

Now, the not so good:

Cleanliness – seems no investment in freshening up rooms for quite some time. Grubby tiling, stained cushions and toilet light cord thick with dirt and grime YUCK!; my tip don’t touch the bottom few inches of the light cords, they are disgusting! Pool cleanliness – not great, keep your mouth closed if swimming!

Prices – be careful when ordering wine at the bar, wrong choice can be costly.

Now the truly awful:

Our little boy (6yo) was absolutely covered in ice cream when the machine situated in restaurant exploded all over him. We heard the bang, clearly an airlock or broken seal of some sort, did we get any sympathy from Hilton? Well, if your idea of sympathy is “That was his fault, he should not be touching that!!” – no “is he ok”, “can we help”, nothing – after some discussion we did get the clothes cleaned. If the ice cream machine is not self-service PUT UP A SIGN, DON’T BLAME A LITTLE BOY FOR GETTING IT WRONG. I have to tell you, I was furious with your restaurant manager (or at least the lady who wanders around with a heightened sense of self-importance), blaming a little boy – where did she get her customer service training?? Letter on its way to Hilton head office as a result, you should be ashamed of yourselves; if we had more time your GM and I would have been having a very candid chat.

Hilton need to spend a few quid in this place now. A lick of paint, some re-grouting, replace worn fixtures, fittings and furniture (we had a good chuckle at the 1980’s telephone in the room)….it smacks of nothing more than management complacency.

Fortunately, the things to do around this hotel make it an awesome place for a break. The hotel itself, far from good, certainly not a “Hilton”.

Room Tip: Don't touch the light cords!
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Skunkbeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this reviewResponded 15 April 2014

Thank you for your review on your recent stay at Hilton Coylumbridge. I am sorry that you did not feel that assistance was offered after your son's incident with the ice cream machine and can assure you that the lady that you refer to was only trying to help.

We acknowledge your comments regarding the need for certain areas requiring some maintenance and these are currently under discussion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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