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“Some good some bad and don't forget your small child!”

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Hilton Coylumbridge Hotel
Ranked #4 of 11 Hotels in Aviemore
Level 5 Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Some good some bad and don't forget your small child!”
Reviewed 7 July 2014 via mobile



Stayed for 2nd time at Hilton Coylumbridge and in answer to being accused of lying by the Guest relations manager comment from our last review - the Inverdruie restaurant was most definitely shut - 22nd Jan! Couldn't re-review until months after we stayed this time!!

This stay was better in some ways as we booked a suite which was fairly recently refurbished and worth the extra money compared to the tiny and old 4'6 double we had last time. The restaurant food was good (but see below) and the staff too with a special mention for Anca and Kahlir (apologies if spelt wrong) who were excellent.

On the down side the wrong food was delivered on the first night and we were then also charged extra for food we didn't have, the coffee prices vary throughout the hotel and you get charged a different amount to that written in the menu anyway (but both extra charges were removed on querying). 2nd night our food was delivered to another table. It was good food, just like it to be in front of me!

The menu is small and good, but frequently 1-2 items were not available. As it's a small menu it should all be there - or do a special (for a bit of variety).

Breakfast is plentiful but again brown bread ran out and there was none in the hotel on a couple of mornings.

As a family hotel, kids are expected, but there should also be adult only areas (e.g. The bar and part of the restaurant) and times - kids meal times seem to be all night and all over the restaurant, foyer eating area and the bar. The toilets and urinals in the foyer are also very low - all of them!

The suite had an interconnecting door to the next door room and you can hear absolutely everything through it (both ways).

Stayed March 2014
Helpful?
1 Thank iFeedback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 12 July 2014
Thank your for taking the time to post your review. With regard to adults only areas our Woodshed Bar does not allow children after 8pm and the Restaurant, if numbers allow, do try and keep the raised area, The Druie Room, child free. As with all of our valued guests, families can choose to dine at whichever time is suitable although many choose our Family Dining option.
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SUNSHINE COAST AUSTRALIA
Level 6 Contributor
242 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 7 July 2014

We stayed 5 nights here on our trip around Scotland. We used it as a base for day trips. We had a ground floor room with 2 double beds. I think this hotel is in need of a make over in the rooms. Our room certainly looked tired and dark - definitely needs better lighting. The carpet and the rooms and hallways needs replacing. The reception area/restaurants look as though they have been updated and are more modern looking than the rooms. We had dinner in the restaurant one night, the food was average so we ate out the other nights. Breakfast was included and that was a buffet in the huge restaurant.

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank rojaan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 12 July 2014
Thank you for taking the time to post a review and for your very valuable feedback.
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Dundee
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 July 2014

We have stayed here several times as a family of four over the years as love the area. We stayed in a family suite which did provide extra space but was a bit old fashioned and dark. Overall enjoyed our 4 nights but I think the hotel are just a bit greedy. The prices for drinks and snacks is very pricey and most of the facilities do need modernising. The food was good but the menu did not change for the 4 nights we were there. My biggest issue is the family meal policy. We booked on a dinner, bed and breakfast rate but as our children are now 11 and over we had to pay for their evening meals and breakfast on top of rate even if they ate from children's menu, so for the same meal a 10 year old sitting next to us would get for free! There is basically no choice as our meals were included and to take advantage of this we have to eat with our children! It's almost as though they are trying to discourage children with older families staying. I think we will book a cottage somewhere next year.

  • Stayed July 2014
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Helpful?
Thank jal13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 12 July 2014
Thank you for your review and for your valuable feedback. Our family policy has been in place for many years and many other Hilton Hotels also have this. Children 11 years and over can be inclusive of meals if they are booked as an adult which, for some families, can be more cost effective.
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Dunfermline, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014

I have booked a two-night getaway for myself, daughter and two granddaughters. Having read about the lack of a lift, and having mobility problems, I telephoned the hotel to ask about a ground floor room. I was transferred to Reservations (American voice - don't know where) where I discussed my requirements i.e. ground floor rooms, double for me and a family room for the girls, with rooms as near to each other as possible. She put me on hold while she supposedly spoke to the hotel reception and, after about ten minutes, came back and said that was not a problem and the rooms, one of which she said was accessible, had been allocated to me. So I went ahead and made the booking. A few days later I still had not received any confirmation so I e:mailed Customer Services only to be told rooms booked in advance cannot be allocated until check-in with the quote 'I'm sure everything will be fine when you arrive'. If I had not had my requirements confirmed I would not have booked. I e:mailed to ask if they record their calls and, if so, could they check what had been said to me but I have not even had the courtesy of a reply! Rather than looking forward to a couple of days away with my family, I am now dreading it.

  • Stayed July 2014, travelled with family
    • Service
Helpful?
2 Thank T3ddys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 12 July 2014
Thank you for posting a review and was sorry to read that you have had difficulty in making your requirements known. As you have not stated when you are staying with us and I am unable to ascertain if your requests have been actioned, iff you still have concerns please contact the hotel at your earliest convenience and ask to speak to our Groups, Conference and Events Department.
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Travellers are raving about these Aviemore hotels

Whitley Bay, United Kingdom
Level 4 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 July 2014

We had 4 nights at the Hilton Coylumbridge on a bed / breakfast and evening meal rate. This was excellent value for money, and the food was excellent. Breakfast was on a buffet arrangement with cooked Scottish breakfast goods including haggis and Tatty scones - delicious. There were pastries, yoghurt, granola etc which was all very fresh and tasty. Evening meals were provided in a choice of restaurants - Inverdruie restaurant was more formal dining with a 3 course meal offered and then there was the bistro in which you got an allowance of £16 to spend on the various selections offered. we only ate in the Inverdruie as the food was excellent.
Staff at the hotel were extremely friendly with nothing too much trouble. Check in / out was effortless and very efficient. The only negatives are that the bar was very expensive - £13 for two gin and tonics seems pricey. Also the hotel doesn't have a lift which might affect those who maybe struggle with stairs.
The views form the room we were in were lovely, over the back car park but to the mountains behind - really lovely.
Overall a great experience and we will definitely be going back.

Room Tip: Try and get on the B&B / evening meal tariff as Aviemore tends to be pricey to eat out and the f...
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank Gary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 19 July 2014
Thank you for your review on your recent stay and was delighted to read that you had an enjoyable stay.
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Kirkcaldy
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014 via mobile

We have holidayed in a lodge here for over 20 years and obviously enjoyed it. However, our very bad experience Aug 2013 indicated that the needs of the paying customer comes way down the list of priorities. We didn't return this year as a result but we did pay a visit to see if any changes had been made....we could only spot general deterioration! The ONLY consistently good treatment we've had was from Nicola and her team at the Outdoor Experience. Not only are our children well looked after but Nicola remembers them from previous visits and actively encourages them to try to improve. I was also pleasantly surprised at the costs...no increases in years! While the play park area is free, it's now in need of improvement....same old, same old.

Stayed August 2013, travelled with family
Helpful?
1 Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 19 July 2014
Thank you for your review. As you have failed to give any details on your previous experience I am unable to comment further.
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Glasgow, United Kingdom
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 July 2014

We have just returned from a 4 night break at the Hilton Coylumbridge, this is our second time visiting. The first time being in December 2010. This is a great family hotel, with friendly staff , great food and good facilities. BUT ..... the hotel rooms are ridiculously hot at night, to the point of being totally unbearable !! We stayed in a family suite ( 2 bedrooms) and were pleased to see a fan in the room when we checked in, as previous reviewers had also commented on the heat in the rooms at night and we were concerned. However it only helped a little and one fan doesnt work in two rooms. The temperature outside was average 12 degrees and on one day rather cooler, so the heat in the rooms can not be blamed on the warmer weather this time. This is something the management of this hotel are going to have to seriously address and take fast action on , as we , like previous reviewers, had 4 very poor nights sleep due to the unbearable heat in the rooms. The windows only open very slighty due to it being a family suite which is of course understandable. But these rooms need air conditioning as a matter of urgency. We cant all be wrong on this ! We would return but only once this issue has been resolved.

Room Tip: make sure u request a fan in your room until air conditioning is finally installed into this hotel !
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  • Stayed July 2014, travelled with family
    • Value
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Helpful?
2 Thank NICNOC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 19 July 2014
Thank you for your review. I was sorry to read that you found your room very warm. We have no plans to install air conditioning, as warm temperatures are few and far between in our location.
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Additional Information about Hilton Coylumbridge Hotel

Property: Hilton Coylumbridge Hotel
Address: Coylumbridge, Aviemore PH22 1QN, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Badenoch and Strathspey > Aviemore
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Aviemore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Coylumbridge Hotel 4*
Number of rooms: 175
Official Description (provided by the hotel):
Hilton Coylumbridge resort hotel is set in a 65 acre woodland estate in the heart of the Cairngorms National Park. It is located close to Aviemore and is a perfect holiday destination all year round. The resort includes five restaurants and two bars including the Woodshed Bar with its roaring log fire and the American Diner sure to please the kids. The resort also includes indoor swimming pools, outdoor tennis courts, play park, spa, outdoor activity park and The Fun House for the little ones. ... more   less 
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Also Known As:
Hilton Coylumbridge - Aviemore Hotel Aviemore
Hilton International Aviemore
Aviemore Coylumbridge Hotel
Hilton Aviemore
Aviemore Hilton
Aviemore Coylumbridge Hilton Hotel
Hilton Coylumbridge Hotel Aviemore, Scotland

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