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Hilton Coylumbridge Hotel
Ranked #6 of 11 Hotels in Aviemore
Edinburgh, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“If you can't afford the upgrade, don't bother going”
3 of 5 bubbles Reviewed 18 August 2014

We decided to take our two sons (aged 5 and 7) away for a couple of nights at the end of the school Summer holidays - since we hadn't been away anywhere special. As it happens, our choice of a standard family room meant we got the full "Prince and the Pauper" experience.
Starting with the pauper.
Upon arrival our family room was less than ideal. It had two double beds, both of which were creaky and noisy, and despite being a very warm and stuffy room the window would only open a couple of inches. Not that we kept it ajar for long, as we were overlooking the car park, in an area where smokers stood under our window puffing away on cigarettes. I had a shower to cool off, but the pressure was pathetic and it was like being sprinkled with lukewarm water out of a watering can.
That night, the kids couldn't get comfortable in bed, no matter what we tried. And their wriggling meant the creaking and noise kept us awake until the early hours. I suspect they were like me and my husband, who were left clinging to the sides of the bed, as the springs were worn and our mattress sloped down at the sides, meaning we kept rolling off the bed. We both suffered horrendous bad backs and felt jet-lagged the next day, we were so tired.
After speaking to reception, we upgraded to a family suite for our second night, and a porter helped us move our belongings to a different part of the hotel. It was like a whole different world. This time the boys had their own small room with a TV and bunkbeds, adjacent to our room with a queen size bed (not creaky and with a firm mattress - so no sore backs). The porter unlocked our window so we could open it wider get more air - and we had a plug-in fan to keep the boys cool in their room. The bathroom was bigger and the power shower proved invigorating.
I would expect an upgrade to be a larger, more spacious room. But I have to say I am disappointed that for £150 a night Hilton gives you poor quality mattresses, a crap shower and no fan in the room to keep you cool.
That is, not until you pay £50 more (£30 if you upgrade on-site). It was like paying that extra money made us worthy of decent quality facilities.
We've shared a room in a Premier Inn two or three times before, where good quality mattresses and air con meant we all got a brilliant night's sleep in one small room. For £50 a night.
Aside from this, we enjoyed the food in the restaurant (go to the early buffet if you have young children - there's much more choice), found plenty to entertain the kids in the daytime, and enjoyed the swimming pool.
But sorry Hilton. All of your customers are worthy of a good quality shower and a decent night's sleep. Size (of room or wallet) shouldn't really matter. And until you recognise that, we won't be back.

Room Tip: Take the kids to the earlier buffet (Italian family dining) in the Inverdruie Restaurant. It's g...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MrsMagpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review on your recent stay. All of our room types have room descriptions and dimensions including images on our web sites and we trust that guests check this information to ensure that they are choosing the correct room type for their needs. Fans are available for all rooms types upon request not just our Family Suites which was the second room type that you occupied. I am not aware of us experiencing any difficulties with water pressure although it may have been a demand issue. I am sorry that some aspects of your stay were not up to our usual high standard and will pass your comments to those concerned
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2,781 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (496)
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English first
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

Loved almost everything. Good food, fantastic service from staff. All were extremely well trained. If only other Hiltons had such nice staff. Pawill ( not sure if this is correct spelling) in the bistro deserves a promotion. He was absolutely fantastic. An example of what hotel staff should be in a 5 star resort. The swimming pool was warm but in need of renovation. Changing rooms were probably the worst I have been in - this really lets the side down. Very unclean, dated, mouldy and hanging in bits.

Would defiantly go back - however room rate of £240 dinner bed and breakfast was poor value - the room was very average.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven1984martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review and will pass your comments to Pavel. We acknowledge your comments concerning our Leisure facilities, this is an area we are hoping we will be in a position to refurbish in the future.
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1 review
4 of 5 bubbles Reviewed 17 August 2014

This was our second stay great hotel for families, our 2 yr old got a stomach bug at 1.30am and the staff ( reception, porter, housekeeping team) were brilliant at helping us get clean bedding and towels right through to the next afternoon. It was also our other daughters 6 birthday and they arranged a cake a welcome to the room and made her feel extra special at dinner. The restaurant staff were really helpful too. We will be back.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mummynicnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review and was delighted to read that you and your family had an enjoyable stay. We look forward to welcoming you back in the future and do hope that your child has now fully recovered.
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Nagoya
1 review
5 of 5 bubbles Reviewed 17 August 2014

We have stayed here several times and for families it is a great hotel. The lounge area is large and has a lot of comfortbale seating meaning guests, in groups or famileis can easily relax in a good and comfortable atmosphere. The restaurant food qulaity is good, and decor is nice, but the reservation system is not so good,m meaning that you need to plan you next days dinner in advance if you want a table. This is not ideal. Also, the evening entertainment is crazy loud, and the noise carries through the whole hotel. Since this is supposed to be in a funtion room, it should be cloased of so that those wanting to have some calm and quiet can do so also and not be foced to ensdure the loud music. Another grip would be the comfort of the beds. They are very soft (maybe just old and worn out) and this is not great. However, overall a great place to stay with a lot of good facilties

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Calum719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review and was delighted to read that you and your family had an enjoyable stay. Please accept our apologies that you did not find your beds to be comfortable but do hope that we can welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
886 reviews
240 hotel reviews
common_n_hotel_reviews_1bd8 384 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

Stayed here for one night with my daughter and will certainly be booking a longer stay in the future. The hotel is in a great location and there is plenty to do in the area, whatever the weather.
WiFi was ok, plenty of parking on site, the girl that checked us in at reception was excellent and explained how the dining options worked etc. There is a small pool and gym and an excellent on site spa where we very much enjoyed a thai massage.
The room was a good size, Hilton beds are always comfortable and there was a bathroom with a (small) bath.
My only complaint would be the restaurant. We had dinner in the non Bistro part and when the food arrived it looked as though it had either been reheated or cooked earlier and kept on a hot plate. My main (chicken with chorizo) had bits of gristle on the chicken too. The dessert however, was lush!
Considering how busy it was everything flowed smoothly but next time I come will certainly be outside of school holidays!

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcusHurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review and was delighted to read that you and your family had an enjoyable stay and we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 August 2014 via mobile

This is my second time at the Hilton in Colyumbridge. As always the location is perfect for exploring the Cairngorms with access to lots of walks and activities.
This is not a regular city style Hilton- it is a bit more centre parcs in style with lots of activities and facilities on site. The rooms were good (clean, tidy, decent size bathroom) but are not the usual modern style you might expect from city based Hilton's.
We were a family group of 4 adults and as we were travelling during the summer holidays (joys of having a teacher in the group) the hotel was swarming with children who were often allowed to run all over the hotel. That said we were very great full of the adult only restaurant section in the main restaurant, the woodshed (post 8 no children) and the adult swim time.
Our rate included dinner, bread and breakfast. The food was superb and as I've said the adult section to the main restaurant was brill. The breakfast was beautiful and the 3 course dinner was delicious and would rival other non hotel restaurants. The service of the staff was superb and a special mention must go to Sylvia who was brilliant. While the food was great- it would be nice to have a menu change in the main restaurant as after 4 nights and as a veggie my options were limited. While there were other places to eat food, it was disappointing that during our stay the menu did not change.
Overall a superb base for a great holiday in aviemore.

Stayed August 2014
Helpful?
Thank Lizzie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review and was delighted to read that you and your family had an enjoyable stay. We always welcome guests comments as this helps us to identify areas for improvement and I will certainly pass your comments to Sylvia. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fettercairn
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

We stayed at this hotel as my young son was on a sailing course nearby and it was a pleasant surprise. All the staff were very friendly and the hotel caters for 'little ones' perfectly. My son had a great time from dawn till dusk with plenty of indoor activities to occupy him when he wasn't on the course, a good swimming pool and nearby forests and attractions (Aviemore is nearby and the Cairngorms are all around you) as well. The wifi in the hotel room was fast enough to work from when we had to, and the choice of restaurants and meals within the hotel was good. Making fresh waffles for breakfast was a treat! The fact that all the staff members within the restaurants, hotel and the kids areas and facilities were very friendly and outgoing was really nice and will make this a holiday destination that we look forward to going to again.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank GSCSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCoylumbridge, Guest Relations Manager at Hilton Coylumbridge Hotel, responded to this review, 25 August 2014
Thank you for taking the time to post a review and was delighted to read that you and your family had an enjoyable stay and we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Coylumbridge Hotel

Property: Hilton Coylumbridge Hotel
Address: Aviemore PH22 1QN, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Badenoch and Strathspey > Aviemore
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Aviemore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Coylumbridge Hotel 4*
Number of rooms: 175
Official Description (provided by the hotel):
Hilton Coylumbridge resort hotel is set in a 65 acre woodland estate in the heart of the Cairngorms National Park. It is located close to Aviemore and is a perfect holiday destination all year round. The resort includes five restaurants and two bars including the Woodshed Bar with its roaring log fire and the American Diner sure to please the kids. The resort also includes indoor swimming pools, outdoor tennis courts, play park, spa, outdoor activity park and The Fun House for the little ones. ... more   less 
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Also Known As:
Hilton Coylumbridge - Aviemore Hotel Aviemore
Hilton International Aviemore
Aviemore Coylumbridge Hotel
Hilton Aviemore
Aviemore Hilton
Aviemore Coylumbridge Hilton Hotel
Hilton Coylumbridge Hotel Aviemore, Scotland

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