My partner and I booked with an "it is on" deal which included the room, dinner and breakfast in the morning for a one night stay. It was alright to begin with , we got checked in and went up to our room which was shabby and the toilet was leaking. Which is alright , we didn't mind. There was nothing to do there, very plain and boring - not what they advertise it as. Everything is over priced. The staff are absolutely incompetent and unhelpful. That evening I called to the reception to ask when breakfast starts to which the gent replied 10am , that morning we arrived for 10 o'clock and were told that we were too late , breakfast began at 7am. I was frustrated as we had such poor service during our stay and we had already paid for breakfast but the gent at the reception had told me the wrong time. I took this information to the woman at the reception - they did nothing about this , did not offer any sort of apology or refund as we had already paid. We checked out an went on our way home. It is now 2 weeks later and they have taken a £100 charge off our card ! We called and they say they have taken the money off the card as we stayed for a second night! We explained we had only stayed 1 night, that is what our booking offered and we checked out. The unhelpful woman on the phone tries to tell us they have no record of our stay?! Absolutely rediculous! Be aware of this resort!
- Official Description (provided by the hotel):
- This is one of three 4-star hotels located within Macdonald Aviemore Resort situated at the very heart of the Cairngorms National Park in the Scottish Highlands. This hotel is most popular with families who enjoy the special family rooms featuring special bunk rooms giving kids their own space within their parents room - a popular option with all family members! You'll find everything you need and more within the wider resort - luxury brand shopping, a cinema, top-class restaurants, state-of-the-art Aviemore Activity Centre, family activities, swimming pool - and for golfers, the Spey Valley Championship Golf Course. Recently voted one of the best in Scotland, this course boasts some of the most breathtaking views in the world. ... more less
- Reservation Options:
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- Also Known As:
- Macdonald Aviemore Highland Hotel Aviemore
- Macdonald Aviemore Hotel At Macdonald Aviemore Resort Scotland