They say you only get one chance to make a first impression and our first impression of the Lovat Arms was not good. We heard it before we saw it. The hotel's bar and bistro were hosting a VERY loud live band at 7pm on a Sunday evening. The unsmiling, wooden guy on reception seemed indifferent to our obvious disappointment and uncertain as to when the racket would end. We had booked on a DBB rate but eating in earshot of the din was impossible and he suggested trying the nearby Priory instead, which we did. In fairness our room was large and comfortable, although with a tiny TV set for the size of room and 'quality' of hotel. Breakfast was adequate and the service prompt, as well it might be as we appeared to be almost the only people staying there. At check out a young girl apologised profusely and had credited the bill with our uneaten dinner. If only a smile and an apology had been forthcoming when we checked in we might have felt a little better about this place but I can't escape the feeling that the Lovat Arms is more of a bar with a hotel attached than the other way round. And with one exception the staff looked miserable, with morale at zero. It's a nice looking building but don't venture inside!
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- Also Known As:
- Lovat Arms Beauly
- Lovat Arms Hotel Beauly, Scotland