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“A Great Hotel”

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Royal Hotel, Caithness
Ranked #9 of 9 Hotels in Thurso
Bristol, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A Great Hotel”
Reviewed 13 August 2014

I thoroughly enjoyed my stay at The Royal Hotel. The hotel is of an older style but does not lack in any of the comforts of modern life. The room, at a very reasonable price, was very spacious and clean with all the facilities and provisions that anyone would need. The staff were very friendly and helpful and nothing was too much trouble as I had cause to experience and observe. There is a large dining room with very good choice menus for breakfast and dinner. The Royal is well situated in the centre of town and near to public transport facilities which was very important to me as I travelled to Thurso by train. I am happy to recommend The Royal for anyone looking for first class accommodation in Thurso and I hope to stay there on subsequent visits to that area.

  • Stayed August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ray462014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 14 August 2014
Many thanks for your terrific comments. I hope to see you again should you be in Thurso in the future
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Zurich, Switzerland
Level 5 Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 August 2014

Good things first: The room was reasonable in size and clean. The rest of the hotel was OK, but a bit old. Especially the dining room which looked like id has been designed during the dark-ages (pretty depressing). Over all it was OK.

Just some advice: Try not to get the room above the bar (on the left side of the building). Until 1 or 2 am it is very loud and if you are not used to such an environment it is hard to get some rest. On the bright side you have a good outlook to the newest style-trends of the Scottish youth :-)

Room Tip: Left side (front-facing) is above a noisy bar
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Kirk_Hammett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 13 August 2014
Thanks for commenting on tripadvisor. Unfortunateley the bar you mention is outwith my control and i can only apologise for the noise you heard. I am glad you stay was satisfactory overall and look forward to welcoming you back in the future
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Perthshire, Scotland
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 August 2014

1. Reception was a bit disorganised and chaotic. Took ages to find our booking, although when I phoned the day before re dietary requirements, the booking was found instantly. Free wifi was a bonus.
2. Took lift to the 2nd floor as directed. Smiled at the lift lined with old green corduroy carpet. Remembered when people used to carpet the side of their bath.
3. Passed a fire exit where door was open and cigarette smoke caught the back of my throat from smokers outside. By then wasn't feeling hugely optimistic.
4. Room was amazing. Huge bathroom, bath with overhead shower. Complimentary toiletries and offer of more if needed free of charge.
5. Phoned down to get wifi password. Receptionist said they were busy and would phone me back. After half an hour, I phoned again, and she apologised, she'd forgotten!
6. Bed and pillows exceptionally comfy. Bedroom and bathroom spotless. Room and bathroom a combination of older style and new (woodchip and magnolia), so obviously some gradual refurbishment in progress.
7. Usual amenities in room. Delighted by powerful hair dryer. Tele good but on the small side. Cabinet too low to comfortably view TV from bed so could do with being bigger or just put on a wee plinth (or a taller cabinet)
8. Beat of all was breakfast. I'd phoned ahead because I'm vegan, and asked if I could get a couple of Linda McCartney sausages and some beans. Was told info would be passed to chef who would organise something for me. When we placed our order, it transpired that duty manager only told chef at 9pm the previous night, despite me calling in the morning, and by then chef was off duty. The waitress just took control, and said 'wait a minute, we'll get it sorted'. Next thing I knew, after a short wait, I was served my sausages and beans with a smile. Transpires the waitress had asked a member of staff to nip out to the nearby coop, and she saved the day with her resourcefulness, practical head and good humour. Well done!
9. Checked out. I wanted to highlight the particularly good service from the restaurant and this lady in particular (small, grey hair, just a wee gem), waited a bit, but there was nobody there.
Will definitely be back though. Get the reception and communication sorted out, and the fire exit/smoke issue, and we'll be cooking on gas!
I wish I could have rated the service higher on account of the waitress, but the reception and communication issue had to be taken into account. I think I've been fair however.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank bairnbr00n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 13 August 2014
Many thanks for commenting on Tripadvisor. I take on board the points you have raised and assure you they will be addressed.
I am glad you enjoyed your stay overall and look forward to welcoming you back to the Royal Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 August 2014

The hotel is well maintained and the staff could not be more helpful. Service is always with a smile and friendly suggestions of places to visit. Rooms spotless and fresh towels every day. Food was on par with typical hotel food served for coach parties. Restaurant was a bit regimented waiting for everyone to sit before orders were taken then waiting for everyone to order before they start serving. There was a vegetarian option available each evening and always tasty not the usual veggie option of the mac cheese. Manager checked with guests regularly if everyone was comfortable and did they need anything. Nice to see a manager out and about checking on things and not hiding in an office.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LizB01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 13 August 2014
Many thanks for your kind comments and i look forward to welcoming you back to the Royal Hotel in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberlour, United Kingdom
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 July 2014

Booked via booking.com, 2 x single rooms. Easy check in, rooms OK but looking tired. Shower had seen better days. Overall clean and warm though. Noisy rooms at front of hotel with smokers from the pub below (request rear room advised). Traffic also non stop. Breakfast OK. Staff friendly. Would use again if I could get a rear facing room.

Room Tip: Try to get a room at the back (not overlooking the main street)
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  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Webb1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 1 August 2014
Many thanks for your comments. Unfortunately i cannot do anything about the noise from the street, we are in the town center, however we have an on-going refurbishment programme and will shortly be making improvements to the room you had. I look forward to welcoming you back to Thurso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wigan
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 July 2014 via mobile

We stayed here in march and the comments I had I addressed in a letter to the manager mainly about the front doors needing some TLC as that is the shop window! It is sad that there are so many negatives written when you can see there is an ongoing refurbishment here. Take the positives and support the Royal.the staff are so helpful.

Stayed March 2014, travelled as a couple
Helpful?
Thank joan f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 1 August 2014
Thank you for commenting on Tripadvisor. I am glad you are seeing the ongoing improvements and hope to impress you further on your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terrigal, Australia
Level 6 Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 29 July 2014 via mobile

I am so glad that I was not dissuaded from staying at the Royal by most of the bad reviews it seems to have received. It is a refurbished 19th Century coaching Inn. What an opportunity to come to Historic Scotland and actually experience history! I loved it! I stayed three days. I was a solo traveller. I was in room 1 - which is fine!Yes the shower maybe a bit smaller than usual but I believe they have done a great job restoring this ancient hotel. It was great to have to go through two fire doors even to get to room 1. The breakfast was adequate. They cater for coaches too so on the days that I ate breakfast they were also feeding hundreds of other tour travellers. Wifi is good in the room. TV and tea/coffee is provided. My room was quiet apart from the local revellers outside my window on Friday night! but if you are in the centre of town you have to accept that. Round the corner from the bus stop to JOG. Near to the centre of town. Next door to the ice cream parlour - which I managed to walk past all but once during my stay! What more can a traveller want? I say "well done" to BESPOKE HOTELS and Hamish, the manager for retaining the authenticity of a significant Thurso landmark. Enjoy your stay, everyone but please don't expect a boring modern 5-star hotel. You are in HISTORIC Scotland.

Stayed July 2014, travelled solo
Helpful?
1 Thank Wastenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review, 1 August 2014
Many thanks for your comments. Hopefully we will welcome you back to Thurso in the future and i trust you have had a safe return to Australia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hotel, Caithness

Property: Royal Hotel, Caithness
Address: Traill Street, Thurso KW14 8EH, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #9 of 9 Hotels in Thurso
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Hotel, Caithness 3*
Number of rooms: 102
Official Description (provided by the hotel):
Located in the centre of Thurso, one of the most northerly towns in Mainland Scotland, the Royal Hotel provides a perfect place for business or leisure breaks. There are 103 en-suite rooms, all offering wireless Internet access, Freeview TV and tea and coffee-making facilities. The hotel is close to the beach and guests wishing to visit the exquisite scenery of Orkney can take a short ferry journey to this captivating island. Further sightseeing opportunities can be found at John O’Groats, the Castle of Mey or Old St Peter’s Church. Guests arriving for business purposes can make use of our business centre services and conference rooms, all with Wi-Fi access. ... more   less 
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Also Known As:
Royal Hotel, Caithness Hotel Thurso
Royal Hotel Thurso
Royal Hotel, Caithness Thurso, Scotland

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