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“Ideal place to relax with friendly, attentive staff.”
Review of Mackays Hotel

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Mackays Hotel
Ranked #1 of 4 Hotels in Wick
Certificate of Excellence
Thurso, United Kingdom
1 review
“Ideal place to relax with friendly, attentive staff.”
Reviewed 3 February 2013

Stayed overnight to celebrate our anniversary. Could not have been made to feel more welcome. Room was spotlessly clean and the jacuzzi bath was a bonus. The meal we had in the Bistro was excellant with lots of choice and food was cooked to perfection. The breakfast was also top class with plenty of choice and as much as you wanted. Cereals, toast, croissants, fruit juice and coffee all self service and an excellant choice of hot food if you want. All staff were helpful, friendly and attentive. Highly recommend this hotel.

  • Stayed February 2013, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank fiona h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 5 February 2013
Dear Fiona H

Thank you for your lovely comments and for choosing us to celebrate your anniversary with! We enjoyed having you and your husband stay with us!

Kind regards
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 January 2013 via mobile

It might be the middle of winter but the menu available & the food served was very good, the service from all the staff excellent, the hotel is in a good location but can be a problem parking if you have lots of luggage and need to be near the entrance but apart from that everything els was very good, I would not hesitate to come back, many thanks to all, by Colin Gray

  • Stayed January 2013
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Dickbarto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 27 January 2013
Dear Dickbarto (sorry Trip advisor does not allow me to use your name apparently...)

Great to hear the team delivered for you and our caithness hospitality hit the right spot. A home from home is our aim, we know how difficult it can be traveling for work and in this weather!

Look forwad to welcoming you back soon.
Kind regards
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stollhamm, Niedersachsen, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 December 2012

If you enter the reception area of the Hotel, on the wall you will find the promise that they will do their very best to make you feel at home in a familiar atmosphere. And they kept it!
Great people to stay with, good food and great breakfast. If you are interested in the history of the area, including the famous whisky that is made in the same village, Murray will explain you everything there is to know about it.
I am looking forward to my next stay at Mackays hotel and I can recommend it to all.

  • Stayed November 2012, travelled on business
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Helpful?
3 Thank Goofx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 17 December 2012
Dear Govert V

Thank you for the lovely review. The team were really touched that you had remebered our Customer Promise and it was great to hear we are meeting our aim!

have a lovely Christmas and New Year and we look forward to seeing you in the New Year

Haste ye back
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 November 2012

Have been visiting Mackays on and off for the last 50 years, previously on business, but more recently for pleasure. It has always been a superb hotel with a unique character - a friendly and comfortable oasis in what can be a climatically challenging part of the UK. Both staff and management are invariably friendly and caring. Public rooms and bedrooms are well appointed, warm and welcoming. As I experienced on my most recent visit last month the food, which has always been of high quality, continues to excel.

  • Stayed October 2012, travelled with friends
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Helpful?
1 Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 13 November 2012
Dear Tony K

Thank you for your lovely comments! Great to hear you enjoyed your stay with us. I will pass on your comments to the team, the chefs will be very happy with your comments!

haste ye back
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2012

Just enjoyed a excellent stay at MacKays Hotel. Great service from the owners and very nice staff. The superior room was beautifully decorated, warm and comfortable. The ensuite with a fantastic large bath with lots of hot water. Lovely dinner and a great breakfast to set you up for the day. A super stay with a couple of unexpected added touches. Looking forward to our next visit.

  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank Escape52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 6 November 2012
Dear Escape52

What great feedback for the team, thank you! Glad you enjoyed your stay and our food - it really is very good! The Chefs put a lot into their work and it definitely shows in the quality of the food.

Looking forward to seeing you on your return.

Kind regards
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverurie
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2012

A lovely Hotel with very welcoming staff throughout, food was of the highest standard, the room was clean and warm and the bed very comfortable, although our stay was a brief one we must compliment both Ellie and Murray on the high standard of their Hotel.
We would have no hesitation in recommending Mackays Hotel as a place to stay at any time.

  • Stayed October 2012, travelled with friends
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Helpful?
1 Thank JamesAllan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 6 November 2012
Dear JamesAllan T

How lovely to hear the team looked after you well! That is what our Customer Promise is about and I am glad we delivered for you.

Looking forward to welcoming you back for a longer visit sometime soon.

Kind regards
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 November 2012

What an excellent Hotel, excellent food, nothing is too much trouble for the staff. The room had a very comfortable bed and was warm and cosy. Highly recommended. Excellent History around the Hotel within walking distance and the entrance to the Bistro is on Ebenezer Place, the shortest street in the World a must have photo opportunity.

  • Stayed November 2012, travelled with friends
    • Value
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Helpful?
2 Thank grahamadrummond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review, 6 November 2012
Dear grahamadrumond

Thank you for your lovely comments. We are glad our customer service pleased you so much, I will let the team know!

Glad you had time to enjoy our mystical county, it really is a lovely place to be!

Kind regards
Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mackays Hotel

Property: Mackays Hotel
Address: Union Street, Wick KW1 5ED, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Wick
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Wick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mackays Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Mackays Hotel is located in Wick, in the beautiful area of Caithness. The hotel has gained wide recognition for its high standard of award winning service and fine food. Our rooms are warm, comfortable and so welcoming, you'll find yourself relaxing from the moment you arrive. Using only the best in local produce and fish straight from the boats at Scrabster, No 1 Bistro is one of Caithness's tastiest choices for lunch and dinner, the only restaurant in Wick recognised for culinary standards of excellence with an AA Rosette. Our guests can also take advantage of free entry to the local pool and gym and free WiFi throughout the building ... more   less 
Reservation Options:
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Also Known As:
Mackays Hotel Wick, Scotland

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