I wrote a review some time ago but it hasn't appeared on tripadvisor for some reason.
I couldn't fault our tea but my grievance is the service (or lack of it) regarding payment. I was given a voucher for afternoon tea as a present but my printer wasn't working so only had confirmation of it on my phone. The previous day I had emailed the voucher to Ackergill Tower as proof of purchase. However, this was not enough for the reception staff at Ackergill Tower and I wasn't allowed to leave until they had printed off the voucher. Now, it isn't my fault that their broadband whatever is rubbish and they couldn't access it. I was made to feel that I was somehow trying to put one over them. After at least half an hour, they managed to print off the voucher and all was well, on their part anyway. I was left with a bad feeling and as I said in the title, I won't be rushing back.
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